At a Glance
- Tasks: Assist customers with inquiries and provide top-notch service daily.
- Company: Join a leading company in the nutrition industry, dedicated to quality and customer satisfaction.
- Benefits: Enjoy a full-time role with potential travel opportunities and a supportive work environment.
- Other info: This role involves sitting for extended periods, so be prepared for a desk-based position.
- Why this job: Be part of a dynamic team that values your input and fosters personal growth.
- Qualifications: No specific experience required; just bring your enthusiasm and willingness to learn!
The predicted salary is between 28000 - 42000 € per year.
Overview
Provide excellent Customer Service on behalf of Abbott Nutrition International and other supported divisions through efficient and accurate order processing, query resolution and proactive internal and external communication. On a daily basis, process customer orders received via various methods, for approximately 300 product lines and up to 1000 customer delivery points. Ensure all orders are processed in a timely and accurate manner.
Responsibilities
- Receive incoming calls from a variety of internal and external customers ensuring efficient and accurate query resolution and issue escalation where necessary. Demonstrate empathy and business focus in supporting customer issues.
- Liaise with internal and external service suppliers to ensure deliveries to customers are carried out to the required standard. Work closely with colleagues in both the UK and European Warehouses to provide order and delivery updates for external customers.
- Proactively notify customers of any out of stock situations when orders are received. Monitor orders processed to ensure that delivery and shelf life requirements are met or exceeded.
- Process Returned Goods Notes, Credits, Free of Charge Orders and any miscellaneous order type transactions as requested by the Customer Services Supervisor or deputy ensuring compliance with relevant financial policies and procedures.
- Participate in the weekly roster of Administration duties including but not exclusively sortation and distribution of daily invoices, processing of warehouse complaints, administration of EDI orders and monitoring/response of generic Customer Service e-mail database.
- Work with dedicated \"TLC accounts\" to build relationships with named contacts to enhance co-operation and knowledge to facilitate better working partnerships with customers. Track orders from warehouse to delivery for \'TLC\' customers and escalate any issues accordingly.
- Use data from various systems to compile customer reports and monitor internal KPIs where necessary.
- Carry out other tasks and duties as and when required. To comply with the company\'s policies and procedures to meet statutory, quality and business requirements within the overall strategy and objectives of Abbott Laboratories Ltd.
- Responsible for health, safety and environmental performance of themselves and others through compliance within EHS programs, regulations and standards. Subject to the policy and procedures outlined in the EHS Handbook.
Qualifications
- GCSE Maths & English
- Excellent Telephone Manner
- Good Communicator, Team Player
- Previous Customer Service experience essential
- Computer Literate - Experience with Microsoft Excel and Word preferred
- Attention to Detail
Customer Service Assistant in Sittingbourne employer: Abbott
As a Customer Service Assistant at our Sittingbourne location, you will be part of a dynamic team that values collaboration and employee well-being. We offer competitive benefits, a supportive work culture, and ample opportunities for personal and professional growth, making it an ideal environment for those seeking meaningful and rewarding employment in the customer service sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in Sittingbourne
✨Tip Number 1
Familiarise yourself with the company’s values and mission. Understanding what ANI International Nutrition stands for will help you align your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Brush up on your customer service skills by practising common scenarios you might face in the role. Think about how you would handle difficult customers or resolve complaints effectively, as this will demonstrate your readiness for the position.
✨Tip Number 3
Network with current or former employees of ANI International Nutrition on platforms like LinkedIn. They can provide valuable insights into the company culture and the expectations for the Customer Service Assistant role.
✨Tip Number 4
Prepare thoughtful questions to ask during your interview. This shows your enthusiasm for the role and helps you assess if the company is the right fit for you, making a positive impression on the hiring team.
We think you need these skills to ace Customer Service Assistant in Sittingbourne
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the responsibilities and requirements of a Customer Service Assistant. Tailor your application to highlight relevant skills and experiences.
Craft a Strong CV:Ensure your CV is up-to-date and clearly outlines your customer service experience. Use bullet points to make it easy to read, and include specific examples of how you've successfully handled customer inquiries or resolved issues.
Write a Compelling Cover Letter:In your cover letter, express your enthusiasm for the role and the company. Mention why you are a good fit for the position and how your skills align with the company's values and goals.
Proofread Your Application:Before submitting your application, take the time to proofread all documents. Check for spelling and grammatical errors, and ensure that your contact information is correct. A polished application reflects your attention to detail.
How to prepare for a job interview at Abbott
✨Know the Company
Before your interview, take some time to research the company. Understand their values, mission, and the products or services they offer. This will help you tailor your answers and show that you're genuinely interested in being a part of their team.
✨Prepare for Common Questions
Anticipate common customer service interview questions, such as how you handle difficult customers or your approach to problem-solving. Practising your responses can help you feel more confident and articulate during the interview.
✨Showcase Your Communication Skills
As a Customer Service Assistant, strong communication skills are essential. During the interview, make sure to speak clearly and listen actively. Demonstrating your ability to communicate effectively will leave a positive impression.
✨Ask Insightful Questions
At the end of the interview, be prepared to ask thoughtful questions about the role or the company culture. This shows your enthusiasm for the position and helps you determine if it's the right fit for you.
