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- Tasks: Collect drug and alcohol samples using various methods at customer locations.
- Company: Abbott Toxicology provides innovative drug testing solutions globally.
- Benefits: Flexible hours, diverse opportunities, and a supportive team environment.
- Why this job: Join a motivated team and make a positive impact in the community.
- Qualifications: Must be educated to National Standards with good communication skills and a driving licence.
- Other info: Opportunities for career growth and commitment to diversity.
The predicted salary is between 24000 - 36000 £ per year.
About Abbott Toxicology
Providing today’s comprehensive drug testing answers, through reliable, innovative and value-focused drug and alcohol abuse screening products and laboratory services, to our customers around the world.
The Opportunity
As a Collecting Officer you will join a flexible and motivated regional team, be trained on how to collect legally defensible samples in a number of methods e.g. urine, breath, hair, oral fluid, at customer locations. Collecting Officers are customer focused and have the integrity to follow our chain of custody process at all collections.
Locations:
- Liverpool
- Manchester
- Cardiff
- Norwich
- Wembley
- Uxbridge
- Isle of Wight
- Carlisle
What You’ll Do
- Conduct specimen collections competently following collection procedures and customer requirements and instructions in order to deliver a quality specimen collection service at customer locations.
- Provide availability to attend collections during the day, evenings, weekends and public holidays in line with business needs.
- Participate where there is a business need in a 24-hour on-call rota on an equal basis with the rest of the team and respond to calls immediately and arrive on site within 2 hours.
- Remain current with process by reading and acknowledging and attending audits at the required time to remain competent.
- Any other reasonable duties as directed by the management of the business.
Required Qualifications
- Educated to National Standards.
- Good verbal, written and communication skills.
- IT literate and basic skill in Word, Excel & Outlook.
- A self-motivated individual with a flexible approach to work.
- Ability to follow set processes to ensure the right outcome.
- Driving licence + own vehicle.
Competencies
- Continual self-reviewing your collections to ensure you meet and exceed customer expectations and feeding back improvements to your Regional Team Leader for consideration.
- Communicating effectively ensuring customers are aware of the right information and are updated on changes as they occur in relation to their collection.
- Understand the impact of the actions taken or omissions made within your role and how they affect others both internally and externally.
- Using this information to ensure you have positive outcomes.
- Ensuring changes to any process through updates or feedback are implemented immediately ensuring the longer term success of the Collection Network.
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Collectors (Drug & Alcohol testing) – various locations nationwide employer: Abbott
Contact Detail:
Abbott Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collectors (Drug & Alcohol testing) – various locations nationwide
✨Tip Number 1
Familiarise yourself with the various specimen collection methods mentioned in the job description. Understanding urine, breath, hair, and oral fluid testing will not only boost your confidence but also show your commitment to the role during any discussions.
✨Tip Number 2
Demonstrate your customer service skills by preparing examples of how you've effectively communicated with clients in previous roles. This will highlight your ability to keep customers informed and satisfied, which is crucial for a Collecting Officer.
✨Tip Number 3
Be ready to discuss your flexibility and availability. Since the role requires working during evenings, weekends, and public holidays, showing that you can adapt your schedule will make you a more attractive candidate.
✨Tip Number 4
Research Abbott Toxicology and their values. Being knowledgeable about the company’s mission and demonstrating how your personal values align with theirs can set you apart from other candidates.
We think you need these skills to ace Collectors (Drug & Alcohol testing) – various locations nationwide
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Collecting Officer. Familiarise yourself with the collection procedures and customer requirements mentioned in the job description.
Tailor Your CV: Highlight relevant experience and skills in your CV that align with the job requirements. Emphasise your communication skills, IT literacy, and any previous roles that involved customer service or following strict processes.
Craft a Strong Cover Letter: Write a cover letter that showcases your motivation for the role and your understanding of the importance of integrity in drug testing. Mention your flexibility and willingness to work varied hours as required by the position.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and clearly presented.
How to prepare for a job interview at Abbott
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Collecting Officer. Familiarise yourself with the various collection methods and the importance of following the chain of custody process. This will show your commitment to the role and help you answer questions confidently.
✨Demonstrate Customer Focus
Since this role is customer-focused, be prepared to discuss how you would handle different customer scenarios. Think of examples from your past experiences where you provided excellent service or resolved issues effectively.
✨Show Flexibility and Availability
Highlight your willingness to work flexible hours, including evenings and weekends. Be ready to discuss how you can manage your time effectively to meet the demands of the job, especially if you're required to be on-call.
✨Communicate Clearly
Good communication skills are essential for this position. Practice articulating your thoughts clearly and concisely. During the interview, ensure you listen carefully to questions and respond thoughtfully, demonstrating your ability to communicate effectively with customers and team members.
