Technical Service Specialist in City of Westminster

The Technical Service Specialist is responsible for providing support to our customer base, including handling installations and deinstallations, repairs, instrument hardware or software upgrades, and providing basic training to customers and Abbott Ambassadors.

The role involves planning and performing maintenance activities, inspecting new customer sites, and delivering customer business reviews.

Responsibilities

• Schedule and perform planned maintenance (PM) activities.
• Perform new customer and laboratory site inspections for new contract/tender preparations and design for new installations.
• Conduct or assist with installation of instruments, Abbott Link, and automation, and handle deinstallations.
• Perform IQOQ (Installation Qualification Operation Qualification) procedures during and after installation.
• Assist with customer business reviews.
• Schedule, perform, and document hardware and software updates (TSBs).
• Deliver basic customer operator introductory trainings post‑install or post hardware or software upgrade.
• Perform basic technical coaching and training to other Technical Service Specialists.

Qualifications

• Bachelor's degree or equivalent experience required.
• Bachelors / Engineering degree in medical, electrical, mechanical or medical technology is preferred.
• Proven track record in a similar position, supported by management and customer references.
• Successful engagement with customers, specifically key stakeholders and lab staff.
• Excellent product and industry knowledge.
• Excellent experience and process skills of the business functions service delivery.
• Excellent communication skills.
• Ability to identify and drive resolution of issues.
• Technical expert for product line responsibility.
• Coaching and training skills.
• Excellent experience in use of analytical tools and software.
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