At a Glance
- Tasks: Support customers with installations, repairs, and training on diagnostic instruments.
- Company: Join Abbott, a global leader in healthcare and diagnostics.
- Benefits: Competitive salary, private healthcare, pension scheme, and flexible benefits.
- Other info: Dynamic role with opportunities for growth and development.
- Why this job: Make a real difference in healthcare while building a rewarding career.
- Qualifications: Bachelor’s degree or equivalent experience in medical or engineering fields.
The predicted salary is between 35000 - 45000 £ per year.
About Abbott
Diagnostic testing is a compass, providing information that helps in the prevention, diagnosis, and treatment of a range of health conditions. Abbott’s life-changing tests and diagnostic tools give you accurate, timely information to better manage your health. We’re empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott’s diagnostics instruments, providing lab results for millions of people. Abbott is a global leader in in vitro diagnostics and offers a broad range of innovative instrument systems and tests for hospitals, reference labs, blood banks and clinics. Our products offer automation, convenience, cost-effectiveness, and flexibility. Abbott has helped transform the practice of medical diagnosis from an art to a science, helping to create the diagnostics industry through the company's commitment to improving patient care and lowering overall costs.
Our technical service team is currently recruiting for a Technical Service Specialist to support Birmingham and the surrounding areas.
What you’ll do
- The Technical Service Specialist is responsible for providing support to our customer base.
- You will be responsible for handling installations and deinstallations, repairs, instrument hardware or software upgrades and providing basic training to customers and Abbott Ambassadors.
- Schedule and perform planned maintenance (PM) activities.
- Perform new customers and laboratory site inspections for new contract / tender preparations and design for new installations.
- Conduct / assist with installation of instruments, AbbottLink, and automation and deinstallations.
- Perform IQOQ (Installation Qualification Operation Qualification) procedures during and after installation.
- Assist with customer business reviews.
- Schedule, perform and document hardware and software updates (TSBs).
- Deliver basic customer operator introductory trainings post install or post hardware or software upgrade.
- Perform basic technical coaching and training to other Technical Service Specialists.
Education and Experience You’ll Bring Required
- Bachelor’s degree or equivalent experience required.
- Bachelors / Engineering degree in medical / electrical / mechanical or medical technology is preferred.
- Proven track record in a similar position, supported by management and customer references.
- Successful engagement with customers, specifically key stakeholders, and lab staff.
- Excellent product and industry knowledge.
- Excellent experience and process skills of the business functions service delivery.
- Excellent communication skills.
- Ability to identify and drive resolution of issues.
- Technical expert for product line responsibility.
- Coaching and training skills.
- Excellent experience in use of analytical tools and software.
What We Offer
At Abbott, you can have a good job that can grow into a great career. As you’d expect from a global healthcare company, we offer a fantastic range of benefits including competitive salaries, a superb defined contribution pension scheme, private healthcare, life assurance and a flexible benefits scheme. Abbott is an equal opportunities employer.
Technical Service Specialist in Birmingham employer: Abbott
Abbott is an exceptional employer, offering a dynamic work environment where innovation meets compassion in the healthcare sector. As a Technical Service Specialist in Birmingham, you will benefit from a supportive culture that prioritises employee growth through comprehensive training and development opportunities, alongside a competitive salary and an attractive benefits package including private healthcare and a pension scheme. Join us to make a meaningful impact on patient care while advancing your career in a globally recognised organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Service Specialist in Birmingham
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Abbott through LinkedIn. A friendly chat can give us insider info on the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by knowing your stuff! Brush up on Abbott’s products and services, especially in diagnostics. We want to show that we’re not just interested but genuinely excited about what they do.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. Focus on common questions for Technical Service Specialists and how our skills align with what Abbott is looking for.
✨Tip Number 4
Don’t forget to follow up! After the interview, shoot a thank-you email to express our appreciation. It’s a great way to keep us on their radar and show our enthusiasm for the role.
We think you need these skills to ace Technical Service Specialist in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Service Specialist role. Highlight your relevant experience, especially in installations and customer support, and don’t forget to mention any technical skills that align with our needs.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about diagnostics and how your background makes you a perfect fit for our team. Keep it concise but engaging!
Showcase Your Communication Skills:Since this role involves a lot of interaction with customers and lab staff, make sure to demonstrate your excellent communication skills in your application. We want to see how you can connect with people and convey technical information clearly.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status directly!
How to prepare for a job interview at Abbott
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to diagnostic instruments and software. Be prepared to discuss specific products and how they work, as well as any relevant experience you have with installations or repairs.
✨Showcase Your Customer Engagement Skills
Since the role involves a lot of customer interaction, think of examples where you've successfully engaged with clients or stakeholders. Highlight your communication skills and how you've resolved issues in the past to demonstrate your ability to connect with customers.
✨Prepare for Scenario-Based Questions
Expect questions that put you in hypothetical situations related to technical service. Practice how you would handle installations, troubleshooting, or training sessions. This will show your problem-solving skills and readiness for the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions about the team dynamics, ongoing projects, or future developments in Abbott’s diagnostic tools. This shows your genuine interest in the company and the role, making you stand out as a candidate.
