At a Glance
- Tasks: Support customers with installations, repairs, and training on cutting-edge medical technology.
- Company: Join a leading company in the medical technology sector.
- Benefits: Competitive salary, health benefits, and opportunities for professional growth.
- Other info: Dynamic role with excellent career advancement opportunities.
- Why this job: Make a real difference in healthcare while developing your technical skills.
- Qualifications: Bachelor's degree or equivalent experience in engineering or medical technology.
The predicted salary is between 30000 - 40000 € per year.
The Technical Service Specialist is responsible for providing support to our customer base. You will be responsible for handling installations and deinstallations, repairs, instrument hardware or software upgrades, and providing basic training to customers and Abbott Ambassadors.
- Schedule and perform planned maintenance (PM) activities
- Perform new customers and laboratory site inspections for new contract/tender preparations and design for new installations
- Conduct/assist with installation of instruments, AbbottLink, and automation and deinstallations
- Perform IQOQ (Installation Qualification Operation Qualification) procedures during and after installation
- Assist with customer business reviews
- Schedule, perform and document hardware and software updates (TSBs)
- Deliver basic customer operator introductory trainings post install or post hardware or software upgrade
- Perform basic technical coaching and training to other Technical Service Specialists
Bachelor's degree or equivalent experience required. Bachelors/Engineering degree in medical/electrical/mechanical or medical technology is preferred.
- Proven track record in a similar position, supported by management and customer references
- Successful engagement with customers, specifically key stakeholders, and lab staff
- Excellent product and industry knowledge
- Excellent experience and process skills of the business functions service delivery
- Excellent communication skills
- Ability to identify and drive resolution of issues
- Technical expert for product line responsibility
- Coaching and training skills
- Excellent experience in use of analytical tools and software
Field Service Engineer (Birmingham) employer: Abbott
As a Field Service Engineer at our Birmingham location, you will join a dynamic team dedicated to delivering exceptional customer support and technical expertise. We pride ourselves on fostering a collaborative work culture that encourages professional growth through continuous training and development opportunities. With a focus on innovation and employee well-being, we offer competitive benefits and a supportive environment that empowers you to make a meaningful impact in the healthcare sector.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer (Birmingham)
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at companies you're interested in. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to field service engineering. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your technical skills during interviews. Bring examples of past projects or experiences where you successfully handled installations or repairs. This will help demonstrate your expertise and problem-solving abilities.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Field Service Engineer (Birmingham)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience that matches the job description. We want to see how your background in technical service aligns with our needs, so don’t be shy about showcasing your skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the Field Service Engineer role and how your previous experiences make you the perfect fit for us. Keep it engaging and personal.
Showcase Your Technical Skills:Since this role involves installations and repairs, be sure to mention any specific technical skills or tools you’ve used in past positions. We love seeing candidates who can demonstrate their expertise in action!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Abbott
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to installations, repairs, and upgrades. Familiarise yourself with the specific instruments and software you'll be working with, as well as any relevant industry standards. This will help you answer questions confidently and demonstrate your expertise.
✨Showcase Your Customer Skills
Since this role involves a lot of customer interaction, think of examples where you've successfully engaged with clients or stakeholders. Be ready to discuss how you've handled challenging situations or provided training, as this will highlight your communication and coaching abilities.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think about past experiences where you had to troubleshoot issues or perform maintenance. Prepare a few STAR (Situation, Task, Action, Result) stories to illustrate your approach and outcomes.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing projects, or the company’s approach to customer service. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.
