At a Glance
- Tasks: Support customers by setting up accounts and resolving invoicing issues.
- Company: Join Abbott, a global leader in healthcare innovation.
- Benefits: Career development, diverse opportunities, and a supportive work environment.
- Other info: Be part of a company recognised for its commitment to diversity and employee growth.
- Why this job: Make a real difference in customer experiences while growing your career.
- Qualifications: GCSEs in English and Maths, customer service experience, and strong communication skills.
The predicted salary is between 40500 - 49500 £ per year.
About Abbott
Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.
Abbott Rapid Diagnostics is part of Abbott’s Diagnostics family of businesses, bringing together exceptional teams of experts and industry leading technologies to support diagnostic testing which provides important information for treatment and management of diseases and other conditions.
The Opportunity
Abbott Toxicology is the biggest provider for Drug & Alcohol testing in the country and also provides Occupational Health services through 23 medical centres across the country. We are looking for a Customer Onboarding Specialist to join the Toxicology Business Unit in Abingdon (Oxfordshire) that will support the existing and new accounts to ensure the best service experience.
What You’ll Do
- Setting up customer accounts, making account amendments
- Logging and resolving customer invoicing complaints
- Following good documentation practice, ensuring customer information is stored appropriately for future reference
- Ensure customer invoicing complaints are logged within the system and resolved within the deadlines
- Investigating complaints fully to identify the root cause and appropriate resolution
- Liaising with multiple departments to identify appropriate solution
- Replying to customer queries mainly via email
- Answering incoming customer calls
Required Qualifications
- GCSEs in English and Math’s to grade (or equivalent)
- Experience with working in an office-based, customer services or administration environment
- Good working knowledge of Salesforce, Microsoft Office applications – especially Excel
- Experience using Sage and other complex systems
- Excellent verbal and written communication skills
- Detail-oriented
- Strong problem-solving skills
- Able to use own initiative
- Ability to build strong working relationships with key stakeholders
- Process driven while being customer focused
- Capacity to work diligently when repeating tasks
Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:
- Career development with an international company where you can grow the career you dream of.
- A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
- A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
- Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life.
Abbott is an Equal Opportunity Employer, committed to employee diversity.
Customer Onboarding Specialist in Abingdon employer: Abbott
Abbott is an excellent employer, offering a dynamic work culture in Oxford that fosters professional growth and development. With competitive salaries, private healthcare, and a robust pension scheme, employees are well-supported both personally and professionally. The opportunity to engage in meaningful work while receiving comprehensive training ensures that our team members thrive in their roles and contribute to impactful projects.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Onboarding Specialist in Abingdon
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Abbott. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Abbott before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Onboarding Specialist in Abingdon
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Abbott:Your cover letter is your chance to shine! Tell us why you want to work at Abbott specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Abbott!
How to prepare for a job interview at Abbott
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
