At a Glance
- Tasks: Support customers with installations, repairs, and training on diagnostic instruments.
- Company: Join Abbott, a global leader in healthcare innovation.
- Benefits: Competitive salary, pension scheme, private healthcare, and flexible benefits.
- Other info: Dynamic role with 75% travel and excellent career advancement opportunities.
- Why this job: Make a real difference in healthcare while growing your career.
- Qualifications: Bachelor’s degree or equivalent experience in medical or engineering fields.
The predicted salary is between 28800 - 43200 € per year.
About Abbott
Diagnostic testing is a compass, providing information that helps in the prevention, diagnosis, and treatment of a range of health conditions. Abbott’s life-changing tests and diagnostic tools give you accurate, timely information to better manage your health. We’re empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott’s diagnostics instruments, providing lab results for millions of people.
Abbott is a global leader in in vitro diagnostics and offers a broad range of innovative instrument systems and tests for hospitals, reference labs, blood banks and clinics. Our products offer automation, convenience, cost-effectiveness, and flexibility. Abbott has helped transform the practice of medical diagnosis from an art to a science, helping to create the diagnostics industry through the company's commitment to improving patient care and lowering overall costs.
Our technical service team is currently recruiting for a Technical Service Specialist to support Wolverhampton and the surrounding areas.
WHAT YOU’LL DO
- The Technical Service Specialist is responsible for providing support to our customer base, handling installations and deinstallations, repairs, instrument hardware or software upgrades and providing basic training to customers and Abbott Ambassadors.
- Schedule and perform planned maintenance (PM) activities.
- Perform new customers and laboratory site inspections for new contract/tender preparations and design for new installations.
- Conduct/assist with installation of instruments, AbbottLink, and automation and deinstallations.
- Perform IQOQ (Installation Qualification Operation Qualification) procedures during and after installation.
- Assist with customer business reviews.
- Schedule, perform and document hardware and software updates (TSBs).
- Deliver basic customer operator introductory trainings post install or post hardware or software upgrade.
- Perform basic technical coaching and training to other Technical Service Specialists.
EDUCATION AND EXPERIENCE YOU’LL BRING
- Required: Bachelor’s degree or equivalent experience required. Bachelors/Engineering degree in medical/electrical/mechanical or medical technology is preferred.
- Proven track record in a similar position, supported by management and customer references.
- Successful engagement with customers, specifically key stakeholders, and lab staff.
- Excellent product and industry knowledge.
- Excellent experience and process skills of the business functions service delivery.
- Excellent communication skills.
- Ability to identify and drive resolution of issues.
- Technical expert for product line responsibility.
- Coaching and training skills.
- Excellent experience in use of analytical tools and software.
WHAT WE OFFER
At Abbott, you can have a good job that can grow into a great career. As you’d expect from a global healthcare company, we offer a fantastic range of benefits including competitive salaries, a superb defined contribution pension scheme, private healthcare, life assurance and a flexible benefits scheme.
Field Service Engineer ( Wolverhampton) employer: Abbott Laboratories
Abbott is an exceptional employer, offering a dynamic work environment for Field Service Engineers in Wolverhampton. With a strong commitment to employee growth, Abbott provides comprehensive training and development opportunities, alongside competitive salaries and a robust benefits package that includes private healthcare and a defined contribution pension scheme. The collaborative culture fosters innovation and empowers employees to make a meaningful impact in the healthcare sector, making it an ideal place for those seeking a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer ( Wolverhampton)
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Abbott on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to field service engineering. We should also be ready to discuss our technical skills and how we’ve solved problems in the past.
✨Tip Number 3
Showcase our hands-on experience! If we’ve worked with diagnostic tools or similar technologies, let’s highlight that during interviews. Real-world examples can set us apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets seen by the right people. Plus, it shows we’re genuinely interested in joining the team at Abbott.
We think you need these skills to ace Field Service Engineer ( Wolverhampton)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Service Engineer role. Highlight relevant experience, especially in technical support and customer engagement, as these are key for us at Abbott.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for this position. Share specific examples of your past work that align with the responsibilities listed in the job description.
Showcase Your Technical Skills:Since this role requires technical expertise, don’t forget to mention any relevant qualifications or certifications you have. We want to see your knowledge in medical, electrical, or mechanical technology!
Apply Through Our Website:For the best chance of success, make sure to apply through our website. It’s the easiest way for us to review your application and get back to you quickly!
How to prepare for a job interview at Abbott Laboratories
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to medical, electrical, and mechanical engineering. Familiarise yourself with Abbott's products and services, as well as the latest trends in diagnostics. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Skills
Since this role involves engaging with customers and lab staff, prepare examples of how you've successfully interacted with clients in the past. Think about times when you resolved issues or provided training. This will demonstrate your ability to build relationships and communicate effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Practice how you would handle specific situations, like a malfunctioning instrument or a challenging customer interaction. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. Inquire about the team dynamics, ongoing projects, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
