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- Tasks: Lead a team to enhance customer experience and drive sales growth.
- Company: Global healthcare leader dedicated to improving lives through innovative solutions.
- Benefits: Competitive salary, private healthcare, pension scheme, and flexible benefits.
- Why this job: Make a real impact in healthcare while developing your leadership skills.
- Qualifications: Proven sales management experience and strong relationship-building skills.
- Other info: Join a dynamic team with opportunities for career advancement.
The predicted salary is between 36000 - 60000 £ per year.
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritional and branded generic medicines. Our 113,000 colleagues serve people in more than 160 countries.
Abbott Diagnostics are recruiting for a Customer Experience Manager to drive value expansion and sales of products and solutions by managing customer relationship, lifecycle and experience. The Customer Experience Manager is responsible for leading a team of Ambassadors to achieve sales and margin plans across their territories in the EMEAP region. This role focuses on driving customer loyalty, growing existing business through value expansion, renewals, and new deals, while improving profitability.
Key Responsibilities- Account Management: Develop and review strategic growth plans at territory level. Coach and lead Ambassadors to achieve sales and margin objectives. Foster collaboration and maintain strong relationships with VIP customers and C‑Suite executives.
- Business Growth: Define strategies for sustained growth through account expansion and new deals. Drive adoption of Abbott solutions (Alinity and AlinIQ) at C‑Suite level.
- Customer Loyalty: Ensure delivery of Abbott’s value proposition and maintain high NPS scores. Lead customer business reviews and integration activities.
- Compliance: Ensure all activities align with quality system requirements.
Background
- Proven sales and customer service management leadership track record.
- Good experience in the diagnostic industry with an emphasis on managing day‑to‑day service, menu expansion and improvement of account profitability.
- Proven track record in a similar position supported by management and customer references.
- Successful engagement with customers, specifically Senior Management, key buyers and key stakeholders.
- Working healthcare and diagnostics industry knowledge that includes the following: changing market dynamics, key competitors, terminology, challenges and potential government regulations.
- Strong solution selling and relationship building skills.
As you’d expect from a global healthcare company, we offer a fantastic range of benefits including competitive salaries, a superb defined contribution pension scheme, private healthcare, life assurance and a flexible benefits scheme.
Customer Experience Manager/ Sales Team Manager in Witney employer: Abbott Laboratories
Contact Detail:
Abbott Laboratories Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Manager/ Sales Team Manager in Witney
✨Tip Number 1
Network like a pro! Get out there and connect with people in the healthcare and diagnostics industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues or mentors on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to meet hiring managers or team leaders, be ready to discuss your achievements and how they relate to the role. Use specific examples that highlight your experience in customer service management and sales growth.
✨Tip Number 3
Prepare for interviews by researching Abbott’s products and solutions. Understand their value proposition and think about how you can contribute to driving customer loyalty and business growth. Tailor your responses to show you’re the perfect fit for the Customer Experience Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Abbott team and contributing to their mission of improving lives.
We think you need these skills to ace Customer Experience Manager/ Sales Team Manager in Witney
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Experience Manager. Highlight your experience in sales and customer service management, especially in the diagnostic industry. We want to see how your skills align with our goals at Abbott!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about driving customer loyalty and business growth. Share specific examples of how you've successfully managed relationships with key stakeholders in the past.
Showcase Your Leadership Skills: As a Customer Experience Manager, you'll be leading a team of Ambassadors. Make sure to highlight your leadership experience and how you've coached teams to achieve sales and margin objectives. We love seeing real-life examples of your impact!
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and get to know you better. Don’t miss out on this opportunity to join our amazing team at Abbott!
How to prepare for a job interview at Abbott Laboratories
✨Know Your Stuff
Before the interview, dive deep into Abbott's products and solutions, especially Alinity and AlinIQ. Understanding their value propositions will help you articulate how you can drive customer loyalty and business growth.
✨Showcase Your Leadership Skills
Be ready to discuss your experience in leading teams, particularly in sales and customer service. Share specific examples of how you've coached team members to achieve targets and fostered strong relationships with key stakeholders.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle customer relationships. Think of scenarios where you've successfully managed customer expectations or turned a challenging situation into a positive outcome.
✨Demonstrate Industry Knowledge
Brush up on current trends and challenges in the diagnostics industry. Being able to discuss market dynamics and potential regulations will show that you're not just a fit for the role but also passionate about the field.
