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For Companies At a Glance
- Tasks: Lead a team to deliver top-notch technical services in healthcare diagnostics.
- Company: Abbott is a global leader in healthcare, innovating for better health outcomes.
- Benefits: Enjoy competitive pay, private healthcare, and flexible benefits tailored for you.
- Why this job: Join a mission-driven company impacting patient care globally with innovative technology.
- Qualifications: Bachelor's degree required; experience in management and customer engagement preferred.
- Other info: Opportunity to work with C-Level executives and develop your leadership skills.
The predicted salary is between 48000 - 72000 £ per year.
About Abbott
Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.
The Opportunity
We have an exciting opportunity for a Technical Service Manager to join Abbott. This position works in the Diagnostics division. Our diagnostic solutions are used in hospitals, laboratories and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.
As the Technical Service Manager, you will be responsible for managing service delivery, working closely with all Abbott stakeholders to assure delivery of the ultimate customer experience.
What You’ll Do
- Manage stakeholders including key customers.
- Manage and coordinate the Technical Service Team in close liaison with District Customer Experience Managers.
- Set and achieve Key Performance Indicators and customer satisfaction NPS.
- Actively participate in customer business reviews by providing reporting of service KPIs.
- Monitor instrument reliability and service costs, managing all escalated service situations to assure timely resolution.
- Manage and control spare parts inventory to maintain service levels and control DOH and inventory levels to Plan or IBP.
- Hire, train, coach, develop, motivate, and retain Technical Service Specialists.
- Implement area goals and incentive plans and perform PEx process for the Technical Service Team.
- Implement area service strategy to assure standardization and consistency of outstanding service delivery.
Required Qualifications
- Bachelor's degree or equivalent experience required.
- Bachelor's/Engineering degree in medical/electrical/mechanical or medical technology is preferred.
- Management qualification is highly desired.
- Background Experience in sales/service industry and/or a proven track record in a similar position, supported by management and customer engagement.
- Successful engagement with customers, specifically C-Level (including CEO, CFO, COO) and Top Management.
- Excellent product and industry knowledge.
- Experience in people management with a proven track record.
- Experience in building and managing mobile applications (iOS and Android).
- Extensive programming experience.
WHAT WE OFFER
As you’d expect from a global healthcare company, we offer a fantastic range of benefits including competitive salaries, a superb defined contribution pension scheme, private healthcare, life assurance, and a flexible benefits scheme. Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Technical Services Manager - London (Diagnostics) employer: Abbott Laboratories
Contact Detail:
Abbott Laboratories Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Services Manager - London (Diagnostics)
✨Tip Number 1
Familiarise yourself with Abbott's diagnostic solutions and their impact on patient care. Understanding the specific technologies and services they offer will help you engage more effectively during interviews.
✨Tip Number 2
Network with current or former employees of Abbott, especially those in similar roles. They can provide valuable insights into the company culture and expectations for the Technical Services Manager position.
✨Tip Number 3
Prepare to discuss your experience in managing customer relationships, particularly with C-Level executives. Highlighting your ability to engage with top management will demonstrate your suitability for the role.
✨Tip Number 4
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Be ready to discuss your approach to training and motivating staff, as this is a key aspect of the role.
We think you need these skills to ace Technical Services Manager - London (Diagnostics)
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Technical Services Manager position. Understand the key responsibilities and required qualifications so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in the sales/service industry, particularly any roles that involved managing stakeholders or customer engagement. Mention specific achievements that demonstrate your ability to meet Key Performance Indicators and enhance customer satisfaction.
Showcase Technical Skills: Since the role requires extensive programming experience and knowledge of mobile applications, be sure to include any relevant technical skills or projects in your application. This could include programming languages you are proficient in or any successful projects you've managed.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also conveys your passion for healthcare and technology. Discuss how your background aligns with Abbott's mission and how you can contribute to their goal of improving patient care through diagnostics.
How to prepare for a job interview at Abbott Laboratories
✨Understand the Company and Its Products
Before your interview, make sure to research Abbott and its diagnostic solutions. Familiarise yourself with their products and how they impact patient care. This knowledge will help you demonstrate your genuine interest in the company and its mission.
✨Prepare for Stakeholder Management Questions
As a Technical Services Manager, you'll be managing key customers and stakeholders. Be ready to discuss your experience in stakeholder management, particularly with C-Level executives. Prepare examples of how you've successfully engaged with top management in previous roles.
✨Showcase Your People Management Skills
Since the role involves hiring, training, and motivating a team, be prepared to talk about your leadership style. Share specific examples of how you've developed team members and managed performance, as well as any strategies you've implemented to enhance team morale.
✨Demonstrate Technical Knowledge
Given the technical nature of the role, it's crucial to showcase your product and industry knowledge. Be ready to discuss your experience with mobile applications and programming, as well as any relevant technical qualifications you possess. This will help establish your credibility in the field.
