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For Companies At a Glance
- Tasks: Support customers with installations, repairs, and training on diagnostic instruments.
- Company: Abbott is a global leader in healthcare, transforming diagnostics for better health management.
- Benefits: Enjoy competitive salaries, private healthcare, and a flexible benefits scheme.
- Why this job: Join a passionate team making a real impact on health worldwide while growing your career.
- Qualifications: Bachelor’s degree or equivalent experience in medical, electrical, or mechanical technology preferred.
- Other info: Remote work with 75% travel; perfect for those who love variety in their role.
The predicted salary is between 36000 - 60000 £ per year.
About Abbott
Diagnostic testing is a compass, providing information that helps in the prevention, diagnosis, and treatment of a range of health conditions. Abbott’s life-changing tests and diagnostic tools give you accurate, timely information to better manage your health. We’re empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott’s diagnostics instruments, providing lab results for millions of people. Abbott is a global leader in in vitro diagnostics and offers a broad range of innovative instrument systems and tests for hospitals, reference labs, blood banks and clinics. Our products offer automation, convenience, cost-effectiveness, and flexibility. Abbott has helped transform the practice of medical diagnosis from an art to a science, helping to create the diagnostics industry through the company's commitment to improving patient care and lowering overall costs.
Our technical service team is currently recruiting for a Technical Service Specialist to support the team.
WHAT YOU’LL DO
- The Technical Service Specialist is responsible for providing support to our customer base, handling installations and deinstallations, repairs, instrument hardware or software upgrades, and providing basic training to customers and Abbott Ambassadors.
- Schedule and perform planned maintenance (PM) activities.
- Perform new customers and laboratory site inspections for new contract/tender preparations and design for new installations.
- Conduct/assist with installation of instruments, AbbottLink, and automation and deinstallations.
- Perform IQOQ (Installation Qualification Operation Qualification) procedures during and after installation.
- Assist with customer business reviews.
- Schedule, perform and document hardware and software updates (TSBs).
- Deliver basic customer operator introductory trainings post install or post hardware or software upgrade.
- Perform basic technical coaching and training to other Technical Service Specialists.
EDUCATION AND EXPERIENCE YOU’LL BRING
- Bachelor’s degree or equivalent experience required. Bachelors/Engineering degree in medical/electrical/mechanical or medical technology is preferred.
- Proven track record in a similar position, supported by management and customer references.
- Successful engagement with customers, specifically key stakeholders, and lab staff.
- Excellent product and industry knowledge.
- Excellent experience and process skills of the business functions service delivery.
- Excellent communication skills.
- Ability to identify and drive resolution of issues.
- Technical expert for product line responsibility.
- Coaching and training skills.
- Excellent experience in use of analytical tools and software.
WHAT WE OFFER
At Abbott, you can have a good job that can grow into a great career. As you’d expect from a global healthcare company, we offer a fantastic range of benefits including competitive salaries, a superb defined contribution pension scheme, private healthcare, life assurance and a flexible benefits scheme.
The base pay for this position is N/A. In specific locations, the pay range may vary from the range posted.
JOB FAMILY: Field Services
DIVISION: CRLB Core Lab
LOCATION: United Kingdom > Maidenhead: Remote
WORK SHIFT: Standard
TRAVEL: Yes, 75% of the Time
MEDICAL SURVEILLANCE: Not Applicable
SIGNIFICANT WORK ACTIVITIES: Driving a personal auto or company car or truck, or a powered piece of material handling equipment.
About Us
Abbott is about the power of health. For more than 135 years, Abbott has been helping people reach their potential — because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 160 countries, we create new solutions — across the spectrum of health, around the world, for all stages of life. Whether it’s next-generation diagnostics, life-changing devices, science-based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health. The people of Abbott come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well-being of millions of people. They push the boundaries to help manage and treat some of life’s greatest health challenges. We invite you to explore opportunities at Abbott, to see if your talents and career aspirations may fit with our openings. An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.
Technical Service Specialist employer: Abbott Laboratories
Contact Detail:
Abbott Laboratories Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Service Specialist
✨Tip Number 1
Familiarise yourself with Abbott's products and services. Understanding their diagnostic tools and how they impact patient care will help you engage more effectively during interviews and discussions.
✨Tip Number 2
Network with current or former employees of Abbott, especially those in technical roles. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss your technical skills and experiences in detail. Be ready to share specific examples of how you've handled installations, repairs, or customer training in previous roles.
✨Tip Number 4
Showcase your communication and coaching abilities. Since the role involves training customers and colleagues, demonstrating your capacity to convey complex information clearly will set you apart.
We think you need these skills to ace Technical Service Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Technical Service Specialist role. Focus on your technical expertise, customer engagement, and any previous roles in service delivery.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for healthcare and diagnostics. Mention specific experiences where you've successfully engaged with customers or resolved technical issues, demonstrating your problem-solving abilities.
Highlight Relevant Qualifications: Clearly state your educational background, especially if you have a degree in medical, electrical, mechanical, or medical technology. Include any certifications or training that are pertinent to the role.
Showcase Communication Skills: Since excellent communication is crucial for this position, provide examples in your application of how you've effectively communicated with stakeholders or trained others. This will help demonstrate your fit for the role.
How to prepare for a job interview at Abbott Laboratories
✨Know Your Technical Stuff
As a Technical Service Specialist, you'll need to demonstrate your understanding of medical, electrical, and mechanical technologies. Brush up on relevant technical knowledge and be prepared to discuss specific instruments and software you’ve worked with.
✨Showcase Your Customer Engagement Skills
This role involves significant interaction with customers and lab staff. Be ready to share examples of how you've successfully engaged with clients in the past, highlighting your communication skills and ability to resolve issues.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenarios where you might need to troubleshoot an issue or conduct a training session. Think through your approach and how you would handle various situations.
✨Highlight Your Training Experience
Since part of the job involves delivering training to customers and colleagues, be sure to discuss any previous experience you have in coaching or training others. Share specific examples of how you made complex information accessible and engaging.
