At a Glance
- Tasks: Deliver top-notch customer service and process orders efficiently for Abbott Nutrition.
- Company: Join a leading nutrition company with a focus on teamwork and support.
- Benefits: Gain valuable experience, develop skills, and enjoy a supportive work environment.
- Other info: Dynamic role with opportunities for growth and learning in a collaborative setting.
- Why this job: Make a difference by helping customers and enhancing their experience.
- Qualifications: GCSE Maths & English, good communication skills, and previous customer service experience.
The predicted salary is between 22000 - 26000 € per year.
MAIN PURPOSE OF JOB
Provide excellent Customer Service on behalf of Abbott Nutrition International and other supported divisions through efficient and accurate order processing, query resolution and proactive internal and external communication.
MAIN ACCOUNTABILITIES
- On a daily basis, process customer orders received via various methods, for approximately 300 product lines and up to 1000 customer delivery points. Ensure all orders are processed in a timely and accurate manner.
- Receive incoming calls from a variety of internal and external customers ensuring efficient and accurate query resolution and issue escalation where necessary. Demonstrate empathy and business focus in supporting customer issues.
- Liaise with internal and external service suppliers to ensure deliveries to customers are carried out to the required standard. Work closely with colleagues in both the UK and European Warehouses to provide order and delivery updates for external customers.
- Proactively notify customers of any out of stock situations when orders are received. Monitor orders processed to ensure that delivery and shelf life requirements are met or exceeded.
- Process Returned Goods Notes, Credits, Free of Charge Orders and any miscellaneous order type transactions as requested by the Customer Services Supervisor or deputy ensuring compliance with relevant financial policies and procedures.
- Participate in the weekly roster of Administration duties including but not exclusively sortation and distribution of daily invoices, processing of warehouse complaints, administration of EDI orders and monitoring/response of generic Customer Service e-mail database.
- Work with dedicated ‘TLC accounts’ to build relationships with named contacts to enhance co-operation and knowledge to facilitate better working partnerships with customers. Track orders from warehouse to delivery for ‘TLC’ customers and escalate any issues accordingly.
- Use data from various systems to compile customer reports and monitor internal KPIs where necessary.
- Carry out other tasks and duties as and when required.
ACCOUNTABILITY
Providing customer service and administrative assistance.
GENERAL ACCOUNTABILITIES
To comply with the company’s policies and procedures to meet statutory, quality and business requirements within the overall strategy and objectives of Abbott Laboratories Ltd. Responsible for health, safety and environmental performance of themselves and others through compliance within EHS programs, regulations and standards.
BACKGROUND/EDUCATION
- GCSE Maths & English
- Excellent Telephone Manner
- Good Communicator, Team Player
- Previous Customer Service experience essential
- Computer Literate – Experience with Microsoft Excel and Word preferred
- Attention to Detail
CUSTOMER SERVICE ASSISTANT in Sittingbourne employer: Abbott Laboratories
Abbott Nutrition International is an exceptional employer located in Sittingbourne, offering a vibrant work culture that prioritises employee well-being and development. With a strong focus on customer service excellence, employees benefit from comprehensive training opportunities, a supportive team environment, and the chance to build meaningful relationships with customers. Join us to be part of a company that values your contributions and fosters professional growth in a dynamic industry.
StudySmarter Expert Advice🤫
We think this is how you could land CUSTOMER SERVICE ASSISTANT in Sittingbourne
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Abbott Nutrition. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when answering questions about handling customer queries and resolving issues during the interview.
✨Tip Number 3
Show off your communication skills! During the interview, make sure to demonstrate your excellent telephone manner and good communication skills. Use clear and concise language, and don’t forget to listen actively to the interviewer’s questions.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s the best way to ensure your application gets noticed and shows that you’re serious about joining our team at Abbott Nutrition.
We think you need these skills to ace CUSTOMER SERVICE ASSISTANT in Sittingbourne
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Customer Service Assistant role. Highlight any previous customer service experience and your ability to handle queries efficiently.
Craft a Compelling Cover Letter:Use your cover letter to showcase your passion for customer service. Mention specific examples of how you've resolved customer issues in the past and how you can bring that same energy to our team.
Showcase Your Communication Skills:Since this role involves a lot of communication, make sure your application demonstrates your excellent telephone manner and good communication skills. We want to see how you connect with customers!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Abbott Laboratories
✨Know the Company Inside Out
Before your interview, take some time to research Abbott Nutrition International. Understand their products, values, and customer service philosophy. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your previous experience that highlight your customer service skills. Think about times when you resolved a difficult issue or went above and beyond for a customer. This will demonstrate your ability to handle the responsibilities of the role.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. Respond thoughtfully and ask clarifying questions if needed. This shows that you value communication, which is crucial for a Customer Service Assistant.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific customer service scenarios. Prepare for questions like 'What would you do if a customer was unhappy with their order?' Practising your responses can help you feel more confident and articulate during the interview.
