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For Companies At a Glance
- Tasks: Support and implement cutting-edge IT solutions in healthcare settings across Scotland.
- Company: Join Abbott, a global leader in healthcare innovation and diagnostics.
- Benefits: Competitive salary, private healthcare, pension scheme, and flexible benefits.
- Why this job: Make a real impact on patient care while growing your technical skills.
- Qualifications: Bachelor’s degree or equivalent experience; strong IT and customer support skills.
- Other info: Dynamic role with travel opportunities and excellent career growth potential.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Informatics Technical Service Specialist – Abbott Diagnostics (ADD) — Field Based (Scotland + UK Travel)
About Abbott Diagnostics (ADD)
Abbott is a global healthcare leader dedicated to helping people live fuller, healthier lives. Our innovations span diagnostics, medical devices, nutrition, and branded generic medicines — improving care for millions of people around the world. With 114,000 colleagues serving customers in 160+ countries, we’re committed to advancing the future of healthcare.
About the Role
We’re looking for an Informatics Technical Service Specialist to implement & support complex IT infrastructure solutions including implementation, optimization, and ongoing success of Abbott’s laboratory software solutions. This field-based role covers Scotland, with additional travel across UKI.
What You’ll Be Doing
- Collaborate with regional and local sales teams to support and grow existing customer accounts
- Build strong, trusted relationships with customers and use these to expand Abbott’s presence and value
- Lead IT implementation activities in line with the agreed Statement of Work
- Support the development and preparation of Statements of Work by gathering and validating technical needs
- Recommend appropriate hardware solutions for Abbott IT systems and coordinate with external hardware providers where required
- Carry out software installation, configuration, and setup activities
- Deliver clear, structured training to end users on Abbott software applications
- Provide comprehensive post-implementation support, resolving issues and optimising system performance
Success is measured by: Customer satisfaction (NPS), service quality, operational effectiveness, and the growth of existing accounts.
What You’ll Bring
- A Bachelor’s degree or equivalent experience; science or medical related fields are a plus
- Strong technical understanding of IT systems and software within a healthcare or laboratory environment
- Experience delivering customer facing technical support or post sales service
- Excellent communication skills with the ability to influence, train, and build rapport
- A service driven mindset with a commercial awareness of customer needs
- Strong organisation, analytical thinking, and problem-solving abilities
- Ability to work effectively in cross functional teams
- Comfort with regular travel (typically around 3 days per week)
What We Offer
As you’d expect from a global healthcare leader, we offer an excellent package including a competitive salary, defined contribution pension scheme, private healthcare, life assurance, and a flexible benefits programme tailored to you.
Informatics Technical Service Specialist - Scotland in Maidenhead employer: Abbott Laboratories
Contact Detail:
Abbott Laboratories Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Informatics Technical Service Specialist - Scotland in Maidenhead
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Abbott Diagnostics on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Abbott’s latest innovations in diagnostics and be ready to discuss how your skills can contribute to their mission. Show them you’re not just another candidate!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources to refine your answers. Focus on showcasing your technical expertise and customer service skills, as these are key for the Informatics Technical Service Specialist role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind.
We think you need these skills to ace Informatics Technical Service Specialist - Scotland in Maidenhead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Informatics Technical Service Specialist role. Highlight relevant experience in IT systems and customer support, and don’t forget to showcase any technical skills that align with our needs at Abbott Diagnostics.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about healthcare and how your background makes you a perfect fit for our team. Be sure to mention your ability to build strong relationships with customers, as this is key for us.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and come up with innovative solutions, especially in a fast-paced environment like ours.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll be able to see all the details about the role and our company culture. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Abbott Laboratories
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to IT systems and software in healthcare. Be ready to discuss specific examples of how you've implemented or supported similar solutions in the past.
✨Showcase Your Communication Skills
Since this role involves training end users and collaborating with sales teams, practice explaining complex concepts in simple terms. Think about how you can demonstrate your ability to build rapport and influence others during the interview.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities. Prepare to discuss real-life scenarios where you had to troubleshoot issues or optimise system performance. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Understand Abbott's Values
Familiarise yourself with Abbott's mission and values. Be prepared to explain how your personal values align with theirs and how you can contribute to their goal of improving patient care through innovative solutions.
