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For Companies At a Glance
- Tasks: Manage customer experiences for Drug & Alcohol testing programs and ensure high-quality support.
- Company: Join Abbott, a global healthcare leader dedicated to improving health through innovative science.
- Benefits: Career development, international opportunities, and a supportive work environment.
- Why this job: Make a real impact in healthcare while growing your career with a respected company.
- Qualifications: Experience in customer success or service delivery, strong communication skills, and problem-solving abilities.
- Other info: Dynamic workplace with a focus on innovation and compliance.
The predicted salary is between 30000 - 50000 ÂŁ per year.
About Abbott
Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.
The Opportunity
Abbott Rapid Diagnostics is part of Abbott’s Diagnostics family of businesses, bringing together exceptional teams of experts and industry leading technologies to support diagnostic testing which provides important information for treatment and management of diseases and other conditions. Our Toxicology Business, part of Abbott Rapid Diagnostics, is currently recruiting for a Customer Service Executive. The role would be based in our Abingdon (Oxfordshire) office.
As Customer Service Executive, you will play a critical role in managing the end-to-end experience for customers using our Drug & Alcohol (D&A) testing programs. Drawing on your experience in compliance‑focused services, you will ensure our customers receive a consistently high standard of support, from program delivery to data insights and account growth.
What You’ll Do
- Act as the primary contact for a portfolio of customers, ensuring smooth delivery of Drug & Alcohol (D&A) testing programs including pre‑employment, random, and post‑incident testing.
- Support the implementation of new contracts and transition of existing programs for a seamless customer experience.
- Contribute to proposals and presentations to drive customer development and retention.
- Ensure services comply with industry regulations, contractual obligations, and internal standards, promoting standard processes over bespoke solutions.
- Proactively manage customer services, resolving issues with urgency and accuracy.
- Analyze testing data and prepare reports highlighting trends, compliance performance, and improvement opportunities.
- Provide insights for quarterly and annual review meetings.
- Collaborate with the Customer Ambassador to identify opportunities for service enhancement and program expansion.
- Act as a key liaison between commercial and operational teams for efficient communication and collaboration.
- Work closely with operational teams, laboratory services, and collection networks to maintain service excellence.
- Support projects and initiatives that drive innovation and compliance.
Required qualifications/Profile
- Proven experience in customer success, account management, or service delivery within Drug & Alcohol testing, occupational health, laboratory services, or other regulated sectors.
- Confidence in interpreting and explaining data, with experience preparing customer reports and performance summaries.
- Excellent communication and relationship‑building skills across a diverse range of stakeholders.
- Strong problem‑solving capability, resilience under pressure, and the ability to adapt to changing priorities.
- Highly organised with an eye for detail and a proactive approach to service improvement.
- Comfortable working with customer contracts and service level agreements.
- Educated to degree level or equivalent work experience.
- Good working knowledge of Microsoft applications.
- Experience in Salesforce and Sage is advantageous.
Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:
- Career development with an international company where you can grow the career you dream of.
- A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
- A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.
Customer Success Executive - Toxicology in Maidenhead employer: Abbott Laboratories
Contact Detail:
Abbott Laboratories Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Executive - Toxicology in Maidenhead
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Abbott through LinkedIn. A friendly chat can give us insider info on the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Abbott’s Toxicology Business and be ready to discuss how your experience aligns with their goals. We want to see that you’re genuinely interested in what they do.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you’ve tackled challenges in customer service. We love hearing about real-life scenarios that demonstrate your resilience and adaptability.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to keep us in mind and show your enthusiasm for the role.
We think you need these skills to ace Customer Success Executive - Toxicology in Maidenhead
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Executive role. Highlight your experience in customer service, especially in compliance-focused sectors like Drug & Alcohol testing. We want to see how your skills align with what we do at Abbott!
Showcase Your Data Skills: Since the role involves analysing testing data and preparing reports, don’t forget to mention any relevant experience you have with data interpretation. We love candidates who can confidently explain trends and insights, so let that shine through in your application!
Communicate Clearly: Your written communication skills are key for this position. Make sure your application is clear, concise, and free of jargon. We appreciate straightforward language that gets to the point, so keep it professional yet approachable!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at Abbott Laboratories
✨Know Your Stuff
Make sure you understand the ins and outs of Drug & Alcohol testing programs. Familiarise yourself with industry regulations and compliance standards, as well as Abbott's specific services. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Customer Success Executive, you'll need to build relationships with various stakeholders. Prepare examples of how you've effectively communicated with customers or teams in the past. Highlight your ability to resolve issues and adapt to changing priorities, as this is crucial for the role.
✨Data is Key
Since the role involves analysing testing data and preparing reports, brush up on your data interpretation skills. Be ready to discuss how you've used data to drive improvements in previous roles. This will demonstrate your analytical capabilities and your proactive approach to service enhancement.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about Abbott's culture, the team you'll be working with, and how success is measured in the role. This shows your enthusiasm and helps you determine if the company is the right fit for you.
