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- Tasks: Provide top-notch technical support and maintenance for diagnostic instruments in North West London.
- Company: Join Abbott, a global leader in healthcare innovation and diagnostics.
- Benefits: Enjoy competitive pay, private healthcare, and a flexible benefits scheme.
- Why this job: Make a real difference in patient care while growing your career in a dynamic environment.
- Qualifications: Engineering degree preferred; strong technical and customer service skills required.
- Other info: Opportunity for travel and hands-on experience in a fast-paced field.
The predicted salary is between 36000 - 60000 £ per year.
Abbott is a global leader in in vitro diagnostics and offers a broad range of innovative instrument systems and tests for hospitals, reference labs, blood banks and clinics. Our products offer automation, convenience, cost-effectiveness and flexibility. Abbott has helped transform the practice of medical diagnosis from an art to a science, helping to create the diagnostics industry through the company's commitment to improving patient care and lowering overall costs.
We’re pleased to offer an exciting opportunity for a Technical Service Specialist to join our team, responsible for the North West London area. The role includes one weekend per month as part of a rota.
As a Technical Service Specialist, you will play a key role in supporting Abbott’s diagnostics customers by ensuring fast, reliable and high‑quality technical service across your territory. You will provide first‑line service backup to Abbott Ambassadors, resolving service interventions requiring less than four hours of labour, helping maintain service continuity and customer confidence. Your responsibilities will also include planning and delivering scheduled preventive maintenance, supporting instrument installations, and contributing to the overall efficiency, performance and growth of the district.
Success in this role will be measured by your ability to consistently meet service key performance indicators, achieve high customer satisfaction (NPS), and support profitable and sustainable business growth within your territory.
Knowledge, Skills and Abilities
- Bachelor’s degree or equivalent qualification or experience required; an Engineering degree (medical, electrical, mechanical or medical technology) is preferred
- Proven experience in a similar technical service role, supported by management and customer references
- Strong ability to engage effectively with customers, particularly laboratory staff and key stakeholders
- Recognised technical expert for assigned product lines
- Strong communication skills with the ability to explain technical concepts clearly and confidently
- Demonstrated capability to identify issues, drive root‑cause analysis and deliver effective resolutions
- Confident user of analytical tools and software to support troubleshooting, reporting and decision‑making
WHAT WE OFFER
At Abbott, you can have a good job that can grow into a great career. As you’d expect from a global healthcare company, we offer a fantastic range of benefits including competitive salaries, a superb defined contribution pension scheme, private healthcare, life assurance and a flexible benefits scheme.
Field Service Engineer ( North West London) employer: Abbott Laboratories
Contact Detail:
Abbott Laboratories Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer ( North West London)
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local meetups, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that Field Service Engineer role.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios specific to technical service roles. We recommend doing mock interviews with friends or using online platforms to get comfortable. The more you rehearse, the more confident you'll feel when it’s showtime!
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled technical issues in the past. We want to see your analytical side and how you can bring that expertise to Abbott’s customers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged with our company. Let’s get you on board!
We think you need these skills to ace Field Service Engineer ( North West London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Engineer role. Highlight relevant experience and skills that match the job description, especially your technical expertise and customer service abilities.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this position. Share specific examples of how you've successfully resolved technical issues or improved customer satisfaction in previous roles.
Showcase Your Technical Skills: Since this role requires strong technical knowledge, don’t shy away from mentioning any relevant certifications or tools you’re proficient in. We want to see your technical prowess shine through!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, your application will be seen by the right people, and we can get back to you quicker!
How to prepare for a job interview at Abbott Laboratories
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to diagnostics and engineering. Be ready to discuss specific instruments and technologies that Abbott uses, as well as any relevant experience you have in similar roles.
✨Customer Focus is Key
Since this role involves engaging with laboratory staff and key stakeholders, practice how you would communicate complex technical concepts clearly. Think of examples where you've successfully resolved customer issues or improved satisfaction.
✨Show Your Problem-Solving Skills
Prepare to discuss situations where you've identified issues and driven root-cause analysis. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your analytical skills.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to service interventions or maintenance planning. Think through how you would approach these scenarios, focusing on efficiency and customer satisfaction.
