At a Glance
- Tasks: Support customers with installations, repairs, and training on diagnostic instruments.
- Company: Join Abbott, a global leader in healthcare diagnostics.
- Benefits: Competitive salary, private healthcare, pension scheme, and flexible benefits.
- Other info: Dynamic role with opportunities for coaching and technical expertise development.
- Why this job: Make a real impact in healthcare while growing your career.
- Qualifications: Bachelor’s degree or equivalent experience in medical or engineering fields.
The predicted salary is between 30000 - 40000 € per year.
About Abbott
Diagnostic testing is a compass, providing information that helps in the prevention, diagnosis, and treatment of a range of health conditions. Abbott’s life-changing tests and diagnostic tools give you accurate, timely information to better manage your health. We’re empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott’s diagnostics instruments, providing lab results for millions of people. Abbott is a global leader in in vitro diagnostics and offers a broad range of innovative instrument systems and tests for hospitals, reference labs, blood banks and clinics. Our products offer automation, convenience, cost-effectiveness, and flexibility. Abbott has helped transform the practice of medical diagnosis from an art to a science, helping to create the diagnostics industry through the company's commitment to improving patient care and lowering overall costs.
Our technical service team is currently recruiting for a Technical Service Specialist to support Wolverhampton and the surrounding areas.
WHAT YOU’LL DO
- The Technical Service Specialist is responsible for providing support to our customer base, handling installations and deinstallations, repairs, instrument hardware or software upgrades and providing basic training to customers and Abbott Ambassadors.
- Schedule and perform planned maintenance (PM) activities.
- Perform new customers and laboratory site inspections for new contract/tender preparations and design for new installations.
- Conduct/assist with installation of instruments, AbbottLink, and automation and deinstallations.
- Perform IQOQ (Installation Qualification Operation Qualification) procedures during and after installation.
- Assist with customer business reviews.
- Schedule, perform and document hardware and software updates (TSBs).
- Deliver basic customer operator introductory trainings post install or post hardware or software upgrade.
- Perform basic technical coaching and training to other Technical Service Specialists.
EDUCATION AND EXPERIENCE YOU’LL BRING
- Bachelor’s degree or equivalent experience required.
- Bachelors/Engineering degree in medical/electrical/mechanical or medical technology is preferred.
- Proven track record in a similar position, supported by management and customer references.
- Successful engagement with customers, specifically key stakeholders, and lab staff.
- Excellent product and industry knowledge.
- Excellent experience and process skills of the business functions service delivery.
- Excellent communication skills.
- Ability to identify and drive resolution of issues.
- Technical expert for product line responsibility.
- Coaching and training skills.
- Excellent experience in use of analytical tools and software.
WHAT WE OFFER
At Abbott, you can have a good job that can grow into a great career. As you’d expect from a global healthcare company, we offer a fantastic range of benefits including competitive salaries, a superb defined contribution pension scheme, private healthcare, life assurance and a flexible benefits scheme.
Field Service Engineer ( Wolverhampton) in Birmingham employer: Abbott Laboratories
Abbott is an exceptional employer, offering a dynamic work environment in Wolverhampton where innovation meets compassion. With a strong commitment to employee growth, we provide extensive training opportunities and a supportive culture that values collaboration and excellence. Our competitive benefits package, including private healthcare and a defined contribution pension scheme, ensures that our team members are well taken care of as they contribute to transforming healthcare through cutting-edge diagnostic solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer ( Wolverhampton) in Birmingham
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Abbott through LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Abbott’s products and services, especially in diagnostics. Show us you’re passionate about improving patient care and how your skills align with our mission.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. Focus on common questions for Technical Service Specialists and be ready to discuss your past experiences and how they relate to the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It shows us you’re genuinely interested and keeps you fresh in our minds.
We think you need these skills to ace Field Service Engineer ( Wolverhampton) in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Service Engineer role. Highlight relevant experience, especially in technical support and customer engagement, as these are key for us at Abbott.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re the perfect fit for this position. Share specific examples of your past work that align with the responsibilities listed in the job description.
Showcase Your Technical Skills:Since this role involves installations and repairs, be sure to highlight your technical expertise. Mention any relevant tools or software you’ve used, as well as your problem-solving skills.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on our radar!
How to prepare for a job interview at Abbott Laboratories
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to diagnostic instruments and the specific products Abbott offers. Familiarise yourself with common issues that arise in field service roles, as well as the latest advancements in medical technology.
✨Showcase Your Customer Skills
Since this role involves a lot of customer interaction, be prepared to discuss your previous experiences engaging with clients. Highlight any successful resolutions you've achieved and how you’ve built relationships with key stakeholders in past positions.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. Think about situations where you had to troubleshoot a technical issue or train a customer. Be ready to explain your thought process and the steps you took to resolve the problem.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing training opportunities, or how Abbott measures success in this role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
