At a Glance
- Tasks: Support customers with installations, repairs, and training on diagnostic instruments.
- Company: Join Abbott, a global leader in healthcare innovation.
- Benefits: Competitive salary, private healthcare, pension scheme, and flexible benefits.
- Other info: Dynamic role with 75% travel and excellent career advancement opportunities.
- Why this job: Make a real difference in healthcare while growing your career.
- Qualifications: Bachelor’s degree or equivalent experience in medical or engineering fields.
The predicted salary is between 30000 - 40000 € per year.
About Abbott
Diagnostic testing is a compass, providing information that helps in the prevention, diagnosis, and treatment of a range of health conditions. Abbott’s life-changing tests and diagnostic tools give you accurate, timely information to better manage your health. We’re empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott’s diagnostics instruments, providing lab results for millions of people.
Abbott is a global leader in in vitro diagnostics and offers a broad range of innovative instrument systems and tests for hospitals, reference labs, blood banks and clinics. Our products offer automation, convenience, cost-effectiveness, and flexibility. Abbott has helped transform the practice of medical diagnosis from an art to a science, helping to create the diagnostics industry through the company's commitment to improving patient care and lowering overall costs.
Our technical service team is currently recruiting for a Technical Service Specialist to support Birmingham and the surrounding areas.
WHAT YOU’LL DO
- The Technical Service Specialist is responsible for providing support to our customer base, handling installations and deinstallations, repairs, instrument hardware or software upgrades and providing basic training to customers and Abbott Ambassadors.
- Schedule and perform planned maintenance (PM) activities.
- Perform new customers and laboratory site inspections for new contract / tender preparations and design for new installations.
- Conduct / assist with installation of instruments, AbbottLink, and automation and deinstallations.
- Perform IQOQ (Installation Qualification Operation Qualification) procedures during and after installation.
- Assist with customer business reviews.
- Schedule, perform and document hardware and software updates (TSBs).
- Deliver basic customer operator introductory trainings post install or post hardware or software upgrade.
- Perform basic technical coaching and training to other Technical Service Specialists.
EDUCATION AND EXPERIENCE YOU’LL BRING
- Required: Bachelor’s degree or equivalent experience required. Bachelors / Engineering degree in medical / electrical / mechanical or medical technology is preferred.
- Proven track record in a similar position, supported by management and customer references.
- Successful engagement with customers, specifically key stakeholders, and lab staff.
- Excellent product and industry knowledge.
- Excellent experience and process skills of the business functions service delivery.
- Excellent communication skills.
- Ability to identify and drive resolution of issues.
- Technical expert for product line responsibility.
- Coaching and training skills.
- Excellent experience in use of analytical tools and software.
WHAT WE OFFER
At Abbott, you can have a good job that can grow into a great career. As you’d expect from a global healthcare company, we offer a fantastic range of benefits including competitive salaries, a superb defined contribution pension scheme, private healthcare, life assurance and a flexible benefits scheme.
The base pay for this position is N/A. In specific locations, the pay range may vary from the range posted.
About Us
A Abbott significa o poder da saúde. Por mais de 125 anos, a Abbott tem ajudado as pessoas a alcançar seu potencial — porque uma saúde melhor permite que indivíduos e comunidades vivam melhor. Com uma rede global e diversificada, que serve clientes em mais de 160 países, criamos novas soluções — em todo o espectro da saúde, em todo o mundo, para todas as fases da vida.
Seja através da próxima geração de equipamentos de diagnóstico, dispositivos médicos para estilos de vida em transformação, nutrição baseada em ciência, ou novas reformulações, estamos desenvolvendo tecnologias mais inovadoras e revolucionárias na área da saúde para que indivíduos vivam melhor e com mais saúde.
Os colaboradores da Abbott vêm trabalhar todos os dias com energia, entusiasmo e comprometimento com o intuito de promover a saúde e o bem-estar de milhões de pessoas. Eles superam os limites para ajudar a gerenciar e tratar alguns dos maiores desafios de saúde da vida.
A Abbott é uma empresa que oferece oportunidades iguais e acolhe e incentiva a diversidade em nossa força de trabalho.
Field Service Engineer (Birmingham) employer: Abbott Laboratories
Abbott is an exceptional employer, offering a dynamic work environment in Birmingham where innovation meets healthcare. With a strong commitment to employee growth, we provide comprehensive benefits including competitive salaries, private healthcare, and a defined contribution pension scheme, ensuring our team members thrive both personally and professionally. Join us to be part of a global leader dedicated to transforming health management and making a meaningful impact on lives every day.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer (Birmingham)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current Abbott employees on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for the interview by researching Abbott's products and services. Familiarise yourself with their diagnostic tools and how they impact patient care. This will show your genuine interest and help you stand out during the interview.
✨Tip Number 3
Practice your technical skills! As a Field Service Engineer, you'll need to demonstrate your expertise. Brush up on your knowledge of medical technology and be ready to discuss how you've solved technical issues in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Abbott team and ready to contribute to transforming healthcare.
We think you need these skills to ace Field Service Engineer (Birmingham)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Service Engineer role. Highlight relevant experience and skills that match the job description, like technical expertise and customer engagement.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a perfect fit for Abbott. Keep it concise and engaging.
Showcase Your Technical Skills:Since this role requires technical know-how, don’t shy away from showcasing your technical skills in your application. Mention any relevant tools or software you’ve used and how they relate to the position.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves, so don’t miss out!
How to prepare for a job interview at Abbott Laboratories
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to medical, electrical, and mechanical engineering. Be ready to discuss specific instruments and diagnostic tools that Abbott uses, as well as any relevant experience you have in installations and repairs.
✨Showcase Your Communication Skills
As a Field Service Engineer, you'll be interacting with customers regularly. Prepare examples of how you've successfully engaged with clients or stakeholders in the past. Highlight your ability to explain complex technical concepts in simple terms.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills. Think of scenarios where you've had to troubleshoot issues or perform maintenance under pressure. Be ready to walk the interviewer through your thought process and the steps you took to resolve the situation.
✨Demonstrate Your Training Abilities
Since part of the role involves training customers and colleagues, prepare to discuss any previous experience you have in coaching or training others. Share specific examples of how you made complex information accessible and engaging for your audience.
