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- Tasks: Lead a team to deliver exceptional customer service in drug and alcohol testing.
- Company: Join Abbott, a global healthcare leader dedicated to improving health.
- Benefits: Career development, great workplace culture, and support for diversity.
- Why this job: Make a real impact in healthcare while developing your leadership skills.
- Qualifications: Experience in customer success and strong leadership abilities required.
- Other info: Dynamic role with opportunities for growth in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
About Abbott
Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.
The Opportunity
At Abbott Toxicology, a part of Abbott’s Diagnostics family of businesses, we bring together dedicated experts and advanced technologies to support toxicology testing services across a wide range of industry sectors globally. Our mission is to provide reliable, timely, and actionable information that supports safer and healthier outcomes for individuals and communities.
Our Toxicology Business is currently recruiting for a Customer Success Supervisor. The role would be based in our Abingdon (Oxfordshire) office.
As Customer Success Supervisor, you will lead a team of Customer Success Executives, ensuring the delivery of exceptional service across our Drug & Alcohol (D&A) testing programs. You will be responsible for team performance, service quality, and continuous improvement, acting as a key escalation point and strategic partner to both internal teams and customers.
What You’ll Do
- Lead, coach, and develop a team of Customer Success Executives, promoting excellence, empathy, and accountability.
- Oversee delivery of D&A testing programs, ensuring regulatory and contractual compliance.
- Track performance against KPIs/SLAs and implement corrective actions where needed.
- Act as the escalation point for complex customer issues, ensuring timely resolution.
- Support onboarding and training to maintain consistent team knowledge and standards.
- Work with the Customer Services Manager and key stakeholders to drive service improvements.
- Deliver customer review meetings and present insights to optimise program performance.
- Partner with Customer Ambassadors and Sales to identify growth opportunities and support retention.
- Contribute to strategic planning, process improvements, and cross‑functional projects.
- Ensure accurate, timely reporting of customer data, compliance metrics, and service performance.
Required qualifications/Profile
- Educated to national standards.
- Demonstrated leadership in customer success or service delivery within regulated sectors.
- Skilled in coaching, mentoring, and developing high-performing teams.
- Strong communicator with experience engaging senior stakeholders.
- Data-literate with a strategic, insight-driven approach.
- Adaptable, proactive, and resilient under pressure.
- Confident working with contracts, SLAs, and compliance frameworks.
Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to career development with an international company where you can grow the career you dream of.
A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
Customer Success Supervisor in Abingdon employer: Abbott Laboratories
Contact Detail:
Abbott Laboratories Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Supervisor in Abingdon
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage on social media. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand Abbott's mission and values, and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets it.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your answers, especially when discussing your leadership experience in customer success.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in showing your appreciation and keeping you top of mind. And remember, apply through our website for the best chance at landing that Customer Success Supervisor role!
We think you need these skills to ace Customer Success Supervisor in Abingdon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Success Supervisor role. Highlight your leadership experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how your background makes you the perfect fit for this role. Keep it engaging and personal – we love a good story!
Showcase Your Achievements: When detailing your past experiences, focus on specific achievements that demonstrate your ability to lead teams and improve service delivery. Numbers speak volumes, so if you’ve hit KPIs or improved customer satisfaction, let us know!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our awesome team at Abbott!
How to prepare for a job interview at Abbott Laboratories
✨Know Your Stuff
Make sure you understand the ins and outs of customer success, especially in regulated sectors. Brush up on your knowledge about D&A testing programs and be ready to discuss how you can lead a team to deliver exceptional service.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in coaching and developing high-performing teams. Think about specific situations where you’ve successfully resolved complex customer issues or improved service delivery.
✨Be Data-Driven
Since this role involves tracking performance against KPIs/SLAs, come prepared with insights on how you've used data to drive improvements in previous roles. Be ready to discuss how you can apply this approach at Abbott.
✨Engage with Stakeholders
Practice how you would communicate with senior stakeholders. Prepare to discuss your strategies for building relationships and driving service improvements, as well as how you would present insights during customer review meetings.