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- Tasks: Deliver outstanding customer experiences and resolve issues in a fast-paced environment.
- Company: Join a dynamic team focused on exceeding customer expectations.
- Benefits: Flexible shifts, competitive pay, and opportunities for growth.
- Why this job: Be the voice of the company and make a real difference for customers.
- Qualifications: Degree level education or equivalent experience; strong communication skills required.
- Other info: On-call responsibilities and a supportive team culture.
The predicted salary is between 30000 - 42000 £ per year.
As a Customer Services Advisor, you will be at the forefront of delivering outstanding customer experience in a dynamic and fast-paced environment. Your primary focus will be to ensure that every customer interaction is handled with the utmost care and professionalism, embodying our "Right First Time" approach. You will work within a talented team dedicated to exceeding customer expectations, resolving issues promptly, and providing accurate information. Your ability to make quick decisions and solve problems efficiently will be crucial in maintaining high levels of customer satisfaction and loyalty.
This position follows a rotating shift schedule, working Monday to Friday from either 6:00am to 2:00pm or 2:00pm to 10:00pm. In addition, the role includes on-call responsibilities outside of standard working hours.
- Completing general administrative tasks associated with delivering our services.
- Any other duties as assigned to support the overall objectives of the team and organisation.
BASIC QUALIFICATIONS | EDUCATION:
- Educated to degree level or equivalent work experience.
- Previous experience in a customer service or contact centre environment (preferred but not essential).
- Strong communication skills, both written and verbal.
- Confident using technology and customer service systems.
- Ability to stay calm under pressure and manage multiple tasks effectively.
- Good working knowledge of Microsoft applications.
- Experience in Salesforce and Sage is advantageous.
Customer Services Advisor in Abingdon employer: Abbott Laboratories
Contact Detail:
Abbott Laboratories Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Advisor in Abingdon
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost your confidence and help you think on your feet when faced with real-life situations.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and even lead to referrals, which can be a game-changer in landing that job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our awesome team and delivering that top-notch customer experience.
We think you need these skills to ace Customer Services Advisor in Abingdon
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Services Advisor role. Highlight your relevant experience and skills that align with our 'Right First Time' approach, showing us how you can deliver outstanding customer experiences.
Showcase Your Communication Skills: Since strong communication is key in this role, use clear and concise language in your application. We want to see how you express yourself, so don’t hold back on demonstrating your written communication prowess!
Highlight Problem-Solving Abilities: We love candidates who can think on their feet! Share examples of how you've resolved issues in previous roles or situations. This will show us that you can handle the fast-paced environment we thrive in.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way for us to keep track of your application and ensure it reaches the right team!
How to prepare for a job interview at Abbott Laboratories
✨Know the Company
Before your interview, take some time to research the company and its values. Understanding their 'Right First Time' approach will help you align your answers with their expectations and show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Customer Services Advisor, strong communication is key. Prepare examples from your past experiences where you effectively resolved customer issues or communicated complex information clearly. This will demonstrate your ability to handle customer interactions professionally.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to stay calm under pressure. Think of specific situations where you had to make quick decisions or manage multiple tasks. Practising these scenarios will help you respond confidently during the interview.
✨Familiarise Yourself with Technology
Since the role involves using customer service systems, brush up on your knowledge of Microsoft applications and any experience you have with Salesforce or Sage. Being able to discuss your tech skills will give you an edge and show that you're ready to hit the ground running.
