At a Glance
- Tasks: Lead and grow our Complex Care and Live-In services, ensuring top-quality care delivery.
- Company: Abbots Care, a compassionate leader in the care sector.
- Benefits: Competitive salary, full training, and support for leadership qualifications.
- Other info: Join a supportive culture where your voice matters and career growth is encouraged.
- Why this job: Make a real difference in vulnerable people's lives while shaping specialist services.
- Qualifications: Experience in service management and a passion for people-focused care.
The predicted salary is between 40000 - 50000 £ per year.
Abbots Care is looking for an exceptional leader to manage and grow our Complex Care and Live-In services from our St Albans base. This is a role for someone who combines outstanding operational ability with a genuine passion for service quality — someone who puts people at the heart of everything they do. As our Quality and Service Lead for Complex Care and Live-In you’ll be responsible for the excellence of care delivery, the performance of your team, and the growth of our most specialist services — including spinal injury, brain injury and 24‑hour care packages. This is a role with real autonomy, real impact, and real scope to build something outstanding.
What you'll be doing:
- Acting as the quality and service lead for Complex Care and Live-In — setting standards, driving consistency and embedding a culture of excellence
- Managing day-to-day operations to ensure every shift is covered, every care plan is current and every service user receives the care they deserve
- Leading, mentoring and developing a team of coordinators through regular supervisions, one‑to‑ones and hands‑on coaching
- Building relationships with commissioners, CCGs, personal injury solicitors and local authorities to drive referrals and grow the service
- Leading on complaints, incidents and safeguarding — ensuring swift resolution and continuous learning
- Tracking KPIs and reporting performance to the Operations Manager and senior leadership team
- Supporting the growth of specialist packages across spinal injury, brain injury and 24‑hour care
What we're looking for:
- Above all, we’re looking for a brilliant operator and people leader. You may come from a care background — or from a fast‑paced service, operations or recruitment environment.
- Proven experience managing a team in a service‑led, people‑focused environment — care, recruitment, hospitality or similar
- Exceptional customer service instincts and a genuine commitment to the experience of the people you serve
- Strong leadership skills — you know how to get the best from a team, manage performance and build a positive culture
- Excellent communication skills — confident and professional at every level, from frontline staff to commissioners
- Resilience, adaptability and the ability to stay calm and decisive under pressure
- Strong organisational skills and the ability to manage a complex, fast‑moving workload
- Full UK driving licence with access to own vehicle
Care sector experience: Direct care experience is welcomed but not essential. What is essential is a willingness to learn, a genuine commitment to improving the lives of vulnerable people, and the humility to know what you don’t yet know. Full induction, training and ongoing support will be provided.
Why join Abbots Care?
- A competitive salary negotiated based on your experience and what you bring to the role
- A role with genuine autonomy and the scope to shape our most specialist services
- Full induction and training — we’ll invest in you from day one, regardless of your background
- Support to achieve Leadership and Management Qualifications
- A supportive, open culture where your voice is genuinely heard
- The chance to do work that truly matters — improving the lives of some of the most vulnerable people in our communities
Lead, Complex Care & Live-In Services in St Albans employer: Abbots Care
Abbots Care is an exceptional employer that prioritises the well-being of both its employees and the vulnerable individuals they serve. Based in St Albans, we offer a supportive and open culture where your contributions are valued, alongside competitive salaries and comprehensive training to foster your professional growth. Join us to make a meaningful impact in the lives of those in need while enjoying the autonomy to shape our specialist services.
StudySmarter Expert Advice🤫
We think this is how you could land Lead, Complex Care & Live-In Services in St Albans
✨Tip Number 1
Network like a pro! Reach out to people in the care sector, attend local events, and connect with professionals on LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching Abbots Care and understanding their values. Think about how your experience aligns with their mission of putting people at the heart of everything they do. Show them you’re not just another candidate!
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've successfully managed teams or improved service quality. This will demonstrate your operational ability and passion for service excellence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Lead, Complex Care & Live-In Services in St Albans
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for service quality shine through. We want to see how you put people at the heart of everything you do, so share examples that highlight your commitment to improving lives.
Tailor Your Experience:Make sure to tailor your application to reflect your experience in managing teams and delivering exceptional service. We’re looking for someone who can demonstrate their operational ability, so don’t hold back on those relevant achievements!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and structure your thoughts logically. We appreciate a well-organised application that makes it easy for us to see why you’d be a great fit for the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Abbots Care
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and the specific services mentioned, like spinal injury and brain injury care. This will help you demonstrate how your experience aligns with what Abbots Care is looking for.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership abilities. Think about times when you've successfully managed a team or improved service quality. Be ready to discuss how you motivate and develop your team, as this role requires strong people management skills.
✨Demonstrate Your Passion for Care
Abbots Care values a genuine commitment to improving lives. Share personal stories or experiences that reflect your passion for service quality and caring for vulnerable individuals. This will resonate well with the interviewers and show that you put people at the heart of what you do.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about their culture, growth opportunities, and how they measure success in the Complex Care and Live-In services. This shows your interest in the role and helps you assess if it's the right fit for you.
