At a Glance
- Tasks: Lead and grow our Complex Care and Live-In services, ensuring top-quality care delivery.
- Company: Join Abbots Care, a compassionate leader in the care sector.
- Benefits: Competitive salary, full training, and support for leadership qualifications.
- Other info: Enjoy autonomy, a supportive culture, and excellent career growth opportunities.
- Why this job: Make a real difference in the lives of vulnerable people while shaping specialist services.
- Qualifications: Experience in service management and a passion for improving lives is essential.
The predicted salary is between 35000 - 45000 £ per year.
Abbots Care is looking for an exceptional leader to manage and grow our Complex Care and Live-In services from our St Albans base. This is a role for someone who combines outstanding operational ability with a genuine passion for service quality — someone who puts people at the heart of everything they do. As our Quality and Service Lead for Complex Care and Live-In you’ll be responsible for the excellence of care delivery, the performance of your team, and the growth of our most specialist services — including spinal injury, brain injury and 24‑hour care packages. This is a role with real autonomy, real impact, and real scope to build something outstanding.
What you'll be doing:
- Acting as the quality and service lead for Complex Care and Live-In — setting standards, driving consistency and embedding a culture of excellence
- Managing day-to-day operations to ensure every shift is covered, every care plan is current and every service user receives the care they deserve
- Leading, mentoring and developing a team of coordinators through regular supervisions, one‑to‑ones and hands‑on coaching
- Building relationships with commissioners, CCGs, personal injury solicitors and local authorities to drive referrals and grow the service
- Leading on complaints, incidents and safeguarding — ensuring swift resolution and continuous learning
- Tracking KPIs and reporting performance to the Operations Manager and senior leadership team
- Supporting the growth of specialist packages across spinal injury, brain injury and 24‑hour care
What we're looking for:
- Above all, we’re looking for a brilliant operator and people leader. You may come from a care background — or from a fast‑paced service, operations or recruitment environment.
- Proven experience managing a team in a service‑led, people‑focused environment — care, recruitment, hospitality or similar
- Exceptional customer service instincts and a genuine commitment to the experience of the people you serve
- Strong leadership skills — you know how to get the best from a team, manage performance and build a positive culture
- Excellent communication skills — confident and professional at every level, from frontline staff to commissioners
- Resilience, adaptability and the ability to stay calm and decisive under pressure
- Strong organisational skills and the ability to manage a complex, fast‑moving workload
- Full UK driving licence with access to own vehicle
Care sector experience: Direct care experience is welcomed but not essential. What is essential is a willingness to learn, a genuine commitment to improving the lives of vulnerable people, and the humility to know what you don’t yet know. Full induction, training and ongoing support will be provided.
Why join Abbots Care?
- A competitive salary negotiated based on your experience and what you bring to the role
- A role with genuine autonomy and the scope to shape our most specialist services
- Full induction and training — we’ll invest in you from day one, regardless of your background
- Support to achieve Leadership and Management Qualifications
- A supportive, open culture where your voice is genuinely heard
- The chance to do work that truly matters — improving the lives of some of the most vulnerable people in our communities
Complex Care and Live in Service Manager in St Albans employer: Abbots Care
Abbots Care is an exceptional employer that prioritises the well-being of both its employees and the vulnerable individuals they serve. With a strong commitment to professional development, including support for Leadership and Management Qualifications, and a culture that values open communication, employees can thrive in a role that offers genuine autonomy and the opportunity to make a meaningful impact in the community. Located in St Albans, this position allows you to lead a dedicated team while shaping specialist services that truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Complex Care and Live in Service Manager in St Albans
✨Tip Number 1
Network like a pro! Get out there and connect with people in the care sector. Attend local events, join online forums, or even reach out to professionals on LinkedIn. Building relationships can open doors to opportunities that aren’t advertised.
✨Tip Number 2
Prepare for interviews by researching Abbots Care and understanding their values. Think about how your experience aligns with their mission of putting people at the heart of everything they do. Show them you’re not just a fit for the role, but for their culture too!
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've successfully managed teams and improved service quality. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make a lasting impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining Abbots Care and making a difference in the lives of vulnerable people.
We think you need these skills to ace Complex Care and Live in Service Manager in St Albans
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for service quality shine through. We want to see how you put people at the heart of everything you do, so share examples that highlight your commitment to improving lives.
Tailor Your Experience:Make sure to tailor your application to reflect your experience in managing teams and delivering exceptional service. We’re looking for someone who can demonstrate their operational ability, so don’t hold back on those relevant achievements!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and structure your thoughts logically. We appreciate a well-organised application that makes it easy for us to see why you’d be a great fit for the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen to join our team at Abbots Care!
How to prepare for a job interview at Abbots Care
✨Know Your Stuff
Before the interview, dive deep into Abbots Care's mission and values. Understand their approach to Complex Care and Live-In services, especially around spinal and brain injuries. This will help you align your answers with what they truly value.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience. Think about times when you've successfully managed a team or improved service quality. Be ready to discuss how you motivate and develop your team, as this role is all about people management.
✨Demonstrate Your Customer Service Instincts
Abbots Care is looking for someone with exceptional customer service instincts. Share specific instances where you've gone above and beyond for clients or service users. This will show your genuine commitment to improving lives, which is key for this role.
✨Ask Thoughtful Questions
Prepare insightful questions to ask during the interview. Inquire about their current challenges in Complex Care or how they measure success in service delivery. This not only shows your interest but also your strategic thinking regarding the role.
