At a Glance
- Tasks: Lead and grow our Complex Care and Live-In services, ensuring top-quality care delivery.
- Company: Abbots Care, a compassionate organisation dedicated to improving lives.
- Benefits: Competitive salary, full training, leadership support, and a voice in a supportive culture.
- Other info: Join a dynamic team with opportunities for personal and professional growth.
- Why this job: Make a real difference in the lives of vulnerable people while shaping specialist services.
- Qualifications: Experience in service management, strong leadership, and a commitment to quality care.
The predicted salary is between 30000 - 40000 £ per year.
Abbots Care is looking for an exceptional leader to manage and grow our Complex Care and Live-In services from our St Albans base. This is a role for someone who combines outstanding operational ability with a genuine passion for service quality, someone who puts people at the heart of everything they do. As our Quality and Service Lead for Complex Care and Live-In, you'll be responsible for the excellence of care delivery, the performance of your team, and the growth of our most specialist service, including spinal injury, brain injury and 24-hour care packages. This is a role with real autonomy, real impact, and real scope to build something outstanding.
What you'll be doing:
- Acting as the quality and service lead for Complex Care and Live-In, setting standards, driving consistency and embedding a culture of excellence.
- Managing day-to-day operations to ensure every shift is covered, every care plan is current, and every service user receives the care they deserve.
- Leading, mentoring and developing a team of coordinators through regular supervisions, one-to-ones and hands-on coaching.
- Building relationships with commissioners, CCGs, personal injury solicitors and local authorities to drive referrals and grow the service.
- Leading on complaints, incidents and safeguarding, ensuring swift resolution and continuous learning.
- Tracking KPIs and reporting performance to the Operations Manager and senior leadership team.
- Supporting the growth of specialist packages across spinal injury, brain injury and 24-hour care.
What we're looking for:
- Proven experience managing a team in a service-led, people-focused environment, care, recruitment, hospitality, or similar.
- Exceptional customer service instincts and a genuine commitment to the experience of the people you serve.
- Strong leadership skills, you know how to get the best from a team, manage performance and build a positive culture.
- Excellent communication skills, confident and professional at every level, from frontline staff to commissioners.
- Resilience, adaptability and the ability to stay calm and decisive under pressure.
- Strong organisational skills and the ability to manage a complex, fast-moving workload.
- Full UK driving license with access to own vehicle.
Direct care experience is welcomed but not essential. What is essential is a willingness to learn, a genuine commitment to improving the lives of vulnerable people, and the humility to know what you don't yet know. Full induction, training and ongoing support will be provided.
Why join Abbots Care?
- A competitive salary negotiated based on your experience and what you bring to the role.
- A role with genuine autonomy and the scope to shape our most specialist services.
- Full induction and training — we'll invest in you from day one, regardless of your background.
- Support to achieve Leadership and Management Qualifications.
- A supportive, open culture where your voice is genuinely heard.
- The chance to do work that truly matters — improving the lives of some of the most vulnerable people in our communities.
Complex Care and Live in Service Manager employer: Abbots Care
Abbots Care is an exceptional employer that prioritises the well-being and development of its staff, offering a competitive salary and comprehensive training from day one. With a supportive and open culture based in St Albans, employees have the autonomy to shape specialist services while making a meaningful impact on the lives of vulnerable individuals. The company fosters growth through leadership qualifications and values every team member's voice, creating a fulfilling work environment for those passionate about care.
StudySmarter Expert Advice🤫
We think this is how you could land Complex Care and Live in Service Manager
✨Tip Number 1
Network like a pro! Reach out to people in the care sector, attend local events, and connect with professionals on LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching Abbots Care and understanding their values. Think about how your experience aligns with their mission of providing exceptional care. We want to see your passion shine through!
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've successfully managed teams or improved service quality in previous roles. We love hearing about real-life experiences!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Abbots Care.
We think you need these skills to ace Complex Care and Live in Service Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in managing teams and delivering exceptional service. We want to see how your skills align with the role of Complex Care and Live-In Service Manager, so don’t hold back!
Showcase Your Leadership Skills:In your application, emphasise your leadership style and how you've successfully managed teams in the past. We’re looking for someone who can inspire and develop others, so share specific examples of how you’ve done this.
Demonstrate Your Passion for Care:Let us know why you’re passionate about improving the lives of vulnerable people. Share any relevant experiences or motivations that drive you to excel in a care-focused environment. This is key for us at Abbots Care!
Apply Through Our Website:We encourage you to submit your application through our website for a smoother process. It’s the best way for us to receive your details and get you on our radar quickly. Don’t miss out on this opportunity!
How to prepare for a job interview at Abbots Care
✨Know the Company Inside Out
Before your interview, take some time to research Abbots Care thoroughly. Understand their mission, values, and the specific services they offer, especially in Complex Care and Live-In services. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Complex Care and Live-In Service Manager, strong leadership is key. Prepare examples from your past experiences where you've successfully led a team, managed performance, or resolved conflicts. Highlight how you foster a positive culture and motivate your team to deliver exceptional service.
✨Demonstrate Your Customer Service Commitment
Be ready to discuss your approach to customer service and how it aligns with Abbots Care's focus on putting people at the heart of everything. Share specific instances where you've gone above and beyond to ensure a positive experience for service users or clients.
✨Prepare Questions That Matter
Interviews are a two-way street, so come prepared with thoughtful questions about the role, team dynamics, and the company's future plans. This shows that you're not just interested in the job, but also in how you can contribute to the growth and success of the service.
