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For Companies At a Glance
- Tasks: Manage Live-in Care and 24-Hour care packages, making a real difference in people's lives.
- Company: Award-winning community care provider with outstanding CQC rating.
- Benefits: Company pension, extra holiday, paid training, and excellent progression opportunities.
- Why this job: Join a caring team and enjoy the rewarding feeling of helping others every day.
- Qualifications: Experience in account management or coordination; passion for making a difference.
- Other info: Dynamic work environment with a focus on staff well-being and development.
The predicted salary is between 36000 - 60000 £ per year.
About Us
Abbots Care is an award-winning domiciliary community care provider in Hertfordshire with a CQC rating of outstanding. In the role as an Account Manager, you will be responsible for managing our Live-in Care and 24-Hour care packages, being a key point of contact and making a huge difference to the lives of our service users. Abbots Care is a growing business within social care and a lead provider across the Hertfordshire area. This role provides an opportunity to be part of an industry that is essential to our society and known for job security in the face of a recession or economic downturn.
The Role
Within this role, you will be responsible for coordinating our growing Live-in care packages, involving building relationships with service users, their families, and care professionals to ensure that we are delivering outstanding care. This would include customer satisfaction visits to service users’ homes to resolve any issues or enhance their experience with Abbots Care. You will also be responsible for scheduling care workers to ensure continuity for service users, matching requirements to their skill sets. Building relationships is the aim of the role, with open communication and providing the best service possible for our clients.
Person Specification
- Experience of Account Management or working within a coordination role
- Experience of domiciliary care would be beneficial although not essential
- Ability to build relationships and solve problems on the spot
- Driver with own vehicle to complete customer satisfaction visits
- Vibrant, self-motivated, and passionate about making a difference to the lives of vulnerable people
- Drive and resilience
- Excellent verbal and written communication skills; comfortable on the phone as well as writing emails
- Experience of working in a fast-paced environment and flexible
Benefits
- Company Pension Scheme
- Additional days holiday added for each year of service
- Paid development training to support your career
- Newly refurbished office near St Albans city station
- Excellent progression opportunities
Who are we?
Founded in 1995 as a small family business, Abbots Care is now a multi award-winning, CQC rated Outstanding care provider with family values still very much at the heart of what we do. As well as being committed to providing the very best care for our service users, we strive to ensure our staff have access to specialist training pathways, career development opportunities, and well-being support. We are the lead provider to Hertfordshire County Council and have an excellent reputation for meeting the needs of the people we support and delivering high-quality person-centred care.
There are so many reasons to join our team, but these are our top five:
- Feeling of reward: There is no better feeling than knowing you have made a difference to someone’s day, week, or even month.
- Flexibility: We understand the importance of having a work-life balance.
- Variety: No day is ever the same and this truly is a special part of working in care.
- Real qualifications: Unlike other care providers, we offer a full range of training and opportunities to gain qualifications; we also pay for your training course as well as the time you have spent training with us.
- Our perks: There are plenty of reasons you will love working with us, from our competitive pay rates to our market-leading mileage pay. We have a fantastic management team and operate an open-door policy in our branches.
For further details please apply and a member of our team will be in contact.
Account Manager employer: Abbots Care
Contact Detail:
Abbots Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Abbots Care. Understand their values, mission, and what makes them stand out in the care industry. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As an Account Manager, you'll need to build relationships and communicate effectively. Try role-playing with a friend or family member to get comfortable discussing your experiences and how they relate to the role.
✨Tip Number 3
Show your passion for care! During your interview, share specific examples of how you've made a difference in someone's life or how you’ve handled challenging situations. This will demonstrate your commitment to providing outstanding care, which is key for Abbots Care.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Manager role. Highlight your experience in account management or coordination, and don’t forget to mention any relevant skills that align with our values at Abbots Care.
Show Your Passion: We want to see your enthusiasm for making a difference in the lives of vulnerable people. Share personal stories or experiences that showcase your commitment to care and how you can contribute to our outstanding service.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate good communication skills, so make sure your written application reflects that!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Abbots Care!
How to prepare for a job interview at Abbots Care
✨Know Your Stuff
Before the interview, make sure you understand Abbots Care's mission and values. Familiarise yourself with their services, especially around Live-in Care and 24-Hour care packages. This will show your genuine interest in the role and help you connect your experience to what they do.
✨Showcase Your Relationship-Building Skills
As an Account Manager, building relationships is key. Prepare examples from your past experiences where you've successfully built rapport with clients or resolved issues. Highlight your communication skills and how you can enhance the experience for service users.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to coordinate care or manage a challenging situation. Practising these responses will help you articulate your thought process clearly during the interview.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.