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For Companies At a Glance
- Tasks: Lead operations, manage schedules, and ensure compliance while delivering top-notch customer service.
- Company: Join Abbot Fire Group, a trusted compliance partner in various sectors.
- Benefits: Earn £28,000 to £30,000, enjoy 25 days holiday, and a company pension.
- Why this job: Be part of a dynamic team making a real impact on safety and compliance.
- Qualifications: Experience in operational management, scheduling, and strong communication skills required.
- Other info: Flexible working hours and opportunities for professional growth in a supportive environment.
The predicted salary is between 28000 - 30000 £ per year.
Abbot Fire Group is looking for a consummate, proactive Operations Controller Planner/Scheduler to join our team. As an operational role, this varied position leads workforce scheduling, systems management, and compliance, while driving effective job allocation, staff training, and customer engagement to ensure operational excellence and adherence to all company policies and procedures. Your skill and ability to keep the plates spinning will be your strongest asset along with your innate ability to provide a high level of customer service to our clients. Internally, you’ll interact with Engineers daily along with the rest of the business across operations, finance and sales.
What You Receive For Joining Us
We offer a competitive salary of £28,000 to £30,000 per annum, with 25 days holiday per year plus Bank Holidays, and company pension. 100% office based in our Gawcott office working 40hrs per week. We are flexible on the time start/time finish either 8am-4pm, 8.30am-4.30pm or 9am-5pm, Monday to Friday.
Responsibilities
- Lead day-to-day operations, manage systems, train and induct staff, and ensure full compliance with company policies and health & safety standards, including PPE and training.
- Schedule and allocate jobs to engineers via CRM, Excel, and customer portals; monitor job sheets, time sheets, permits, and ensure all work is completed on time with accurate documentation for invoicing.
- Deliver professional, timely communication to customers via phone, email, and other channels, handling queries, confirming details, and ensuring engineer recommendations are quoted.
- Support general administration, including filing, database and stock management, maintaining office and warehouse spaces, and assisting directors with business operations, marketing, events, and exhibitions.
- Ensure operational excellence by checking documentation for invoicing, marking jobs ready for accounts, covering colleagues when needed, and maintaining strict confidentiality.
Experience and Skills
- Experience in operational coordination/control/management including scheduling engineers, and ensuring smooth day-to-day workflows.
- Strong knowledge of health and safety regulations, with the ability to implement and enforce compliance across staff and operations.
- Proficiency in CRM systems, Excel, and customer portals, with experience in job allocation, monitoring progress, and ensuring accurate documentation for invoicing.
- Excellent communication and interpersonal skills, able to engage professionally with clients, engineers, and colleagues, and resolve issues effectively.
- Highly organized, proactive, and adaptable, with experience in administration, stock control, office/warehouse management, and supporting senior management with projects and operational improvements.
Introducing Our Organisation
Abbot Fire Group is proud to be part of Complii. We excel as an integrated provider. Trusted as compliance partners, we collaborate with clients in sectors such as Education, Health, Care Homes, Public Sector, Local Authority, Industry, Pharmaceutical, Hospitality, Leisure, Food & Beverage, Retail, and Media, to ensure risk reduction, safety improvement, and regulatory compliance.
Operations Controller and Scheduler in Milton Keynes employer: Abbot Fire Group (Part of Complii)
Contact Detail:
Abbot Fire Group (Part of Complii) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Controller and Scheduler in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their values and how they align with your skills. This will help you showcase how you can contribute to their operational excellence.
✨Tip Number 3
Practice your communication skills! Since this role involves engaging with clients and colleagues, being able to articulate your thoughts clearly is key. Consider mock interviews or even chatting with friends to build confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Abbot Fire Group.
We think you need these skills to ace Operations Controller and Scheduler in Milton Keynes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Controller and Scheduler role. Highlight your experience in operational coordination, scheduling, and compliance. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team at Abbot Fire Group. Share specific examples of how you've successfully managed operations or improved workflows in the past.
Show Off Your Communication Skills: Since this role involves a lot of interaction with clients and engineers, make sure to showcase your excellent communication skills in your application. We love candidates who can engage professionally and resolve issues effectively!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Abbot Fire Group (Part of Complii)
✨Know Your Operations Inside Out
Before the interview, make sure you understand the key responsibilities of an Operations Controller and Scheduler. Familiarise yourself with workforce scheduling, systems management, and compliance. This will help you speak confidently about how your skills align with the role.
✨Showcase Your Communication Skills
Since this role involves daily interaction with engineers and clients, be prepared to demonstrate your excellent communication skills. Think of examples where you've effectively resolved issues or engaged with customers, as this will highlight your ability to maintain professional relationships.
✨Be Ready to Discuss Compliance Knowledge
Brush up on health and safety regulations relevant to the industry. Be ready to discuss how you've implemented compliance in previous roles. This shows that you not only understand the importance of these regulations but can also enforce them effectively.
✨Demonstrate Your Organisational Skills
As an Operations Controller, being highly organised is crucial. Prepare to share specific examples of how you've managed multiple tasks or projects simultaneously. Highlight any tools or systems you've used, like CRM or Excel, to keep everything running smoothly.
