At a Glance
- Tasks: Ensure top-notch quality and compliance in care and housing services through audits and reviews.
- Company: Join Abbeyfield Living Society, a leader in care for older people with a compassionate culture.
- Benefits: Enjoy up to 33 days leave, instant pay access, and career development opportunities.
- Other info: Remote role with travel across England; great for those who love variety in their work.
- Why this job: Make a real difference in people's lives while enhancing your skills in a supportive environment.
- Qualifications: Experience in quality assurance and compliance, ideally in care or housing sectors.
The predicted salary is between 35000 - 35000 £ per year.
Location: Remote - Home Based. With travel required across Abbeyfield Living Society Care and Housing services.
Hours: 35 Hours. Monday – Friday. 9am – 5pm
Salary: £35,000 per annum
Contract: Permanent
About Abbeyfield Living Society
For almost 70 years, Abbeyfield Living Society has been a leading provider of housing and care for older people across England. Guided by our five core values – Care, Compassion, Community, Integrity and Excellence – we're committed to creating welcoming communities where people can thrive and receive high-quality care and support.
About the role
Are you passionate about quality, compliance and continuous improvement? We're looking for a Customer Quality Officer to provide independent quality assurance across our Care and Housing services. You'll undertake audits, quality reviews and compliance assessments, identify risks and good practice, and support services to deliver sustainable improvements. You'll work closely with operational teams, using data, evidence and customer feedback to identify opportunities for improvement. You'll also provide coaching and guidance to managers and colleagues, produce clear assurance reports and share best practice across our services. This is an excellent opportunity for someone who wants to use their quality and compliance expertise to make a real difference to the experience and outcomes of our customers and residents.
About you
- You'll have experience in quality assurance, compliance, governance, auditing or service improvement, ideally within a regulated Care, Housing, Health or Social Care environment.
- Has experience undertaking audits, quality reviews and compliance monitoring.
- Can analyse information, identify risks and trends and recommend improvements.
- Has experience supporting and monitoring improvement plans.
- Can produce clear, evidence-based reports and communicate findings confidently.
- Is able to coach and support operational colleagues.
- Has a good understanding of safeguarding, risk management and regulatory requirements.
- Is confident working independently, managing priorities and challenging constructively.
- Is committed to delivering positive outcomes for customers and residents.
A full UK driving licence and access to a vehicle insured for business use is essential, as the role involves extensive travel across England, including overnight stays when required.
What we offer
- Up to 33 days paid leave, including bank/public holidays.
- 3 extra days annual leave after 5 years service.
- With Dayforce Wallet, access your extra pay instantly, with no waiting until payday!
- Book Virtual GP appointments, claim back healthcare and dental expenses with Medicash.
- Comprehensive induction and training.
- Pay progression within role based on skills and contribution.
- Learning and career development opportunities – support with on-the-job qualifications.
- Occupational sick pay.
- Company pension and life assurance.
- Employee Assistance Programme.
- Discounted gym membership.
- Cycle to work scheme.
- Shop and save vouchers.
- Opportunity to obtain Blue Light Card discounts.
- A menopause-friendly accredited organisation.
If you're passionate about quality and continuous improvement and want to make a positive difference across our Care and Housing services, we'd love to hear from you. Apply today and join Abbeyfield Living Society.
Customer Quality Officer in Solihull employer: Abbeyfield
Abbeyfield Living Society is an exceptional employer, dedicated to providing a supportive and compassionate work environment for its Care Team Leaders at Pratt House in Amersham. With a strong emphasis on employee growth, our comprehensive benefits package includes competitive pay, extensive leave, and opportunities for career development, all while fostering a culture rooted in care and community. Join us to make a meaningful impact in the lives of our residents and enjoy a fulfilling career where your contributions are valued.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Quality Officer in Solihull
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Abbeyfield. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Abbeyfield before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Quality Officer in Solihull
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Abbeyfield:Your cover letter is your chance to shine! Tell us why you want to work at Abbeyfield specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Abbeyfield!
How to prepare for a job interview at Abbeyfield
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
