At a Glance
- Tasks: Lead and develop elderly care services, ensuring quality experiences for residents.
- Company: Abbeyfield Living Society, dedicated to exceptional housing and care for older people.
- Benefits: Competitive salary, up to 33 days leave, career development, and wellness perks.
- Other info: Remote role with travel across various locations in the South.
- Why this job: Make a real difference in the lives of older people while advancing your career.
- Qualifications: Experience in multi-site operations and strong leadership skills required.
The predicted salary is between 65000 - 70000 £ per year.
For almost 70 years, Abbeyfield Living Society has been providing exceptional housing and care for older people across England. Everything we do is guided by our five core values of Care, Compassion, Community, Integrity and Excellence, and we're proud of the positive difference our colleagues make every day.
Abbeyfield are looking for a Regional Operations Manager to lead and develop provision of 7 elderly care services across the South region, ensuring fulfilling experiences for residents, high levels of quality and compliance, in line with our mission and values.
Location: Remote / Home based role with travel across London, Southampton, Surrey, Devon, Buckinghamshire, West Sussex and Wokingham.
Salary: £65,000 - £70,000 per annum
Hours: 35 Hours a week. Monday - Friday. 9am - 5pm
The Role of Regional Operations Manager:
- Ensure our residents’ experience is always the top priority for all your Registered Care Home Managers.
- Embed strong governance by securing high levels of operational quality and CQC compliance.
- Ensure the maintenance of high levels of occupancy to secure sustainable revenue streams.
- Enhance the levels of reputation in our target markets in all our communities we serve.
- Provide inspiring operational leadership to the registered home managers and their respective teams.
- Ensure our residents’ health and wellbeing is always the top priority for all our Registered Care Home Managers and Staff.
- Ensure a robust approach to care provision, to include effective processes and controls are maintained around admissions, needs assessment, nutrition, medication and moving on.
- Use agreed quality monitoring tools to ensure the quality and safety of services and monitor against key performance indicators; responding appropriately and without delay where quality and/or safety are being compromised.
- Provide leadership and promote a positive culture of continuous improvement by ensuring service-level audits are undertaken, lessons are learned from any incidents, and evidence of continuous improvement actions are recorded for each service.
- Assist in embedding and monitoring the implementation of organisational systems and processes to ensure they are put into practice effectively and appropriately at the operational level.
- Support service managers to achieve Abbeyfield’s internal mark of quality for their services.
- Ensure all Homes achieve a minimum Good CQC rating, share best practice across all homes and implement a “lessons learned” culture.
- Oversee overall financial performance and ongoing viability of all care homes.
- Work with registered managers in proactively identifying variances to agreed budgets, and ensure corrective action is taken.
Rewards and Benefits:
- Salary: £65,000 - £70,000 per annum
- Up to 33 days paid leave (Pro Rata) including bank/public holidays.
- Comprehensive induction
- Earn referral payments via our 'refer a friend' scheme.
- Life Assurance
- Pay progression within role
- Learning and career development opportunities
- Occupational sick pay
- Company pension
- Discounted gym membership
- An employee assistance programme
- Cycle-to-work scheme
- Shop and save vouchers
- Medical cashback scheme allowing costs of medical expenses (dental, opticians and much more) to be claimed back
- Opportunity to obtain Blue Light Card discounts.
About You:
- A track record of multi-site operational delivery in a regulatory (ideally elderly care) setting.
- Strong people leadership skills; has managed a geographically dispersed workforce using a coaching style; can evidence best practice approach to recruitment, engagement and talent management.
- Working knowledge of quality and regulatory compliance as it relates to elderly care provision; in particular the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010, the Care Quality Commission (Registration) Regulations 2009 and the Care Act 2014/15.
- Experience in managing large operating budgets; has achieved and occasionally exceeded challenging budgetary targets.
- Able to build brand and service reputation through the development of strong working relationships with internal and external stakeholders.
- A highly effective communicator; exploits available technology and tools to ensure team members get the right knowledge and information about the right things at the right time.
- A Relevant Care related qualification (e.g. NVQ L5 Diploma in Social Welfare/Community Support).
Are you someone who thrives on making a difference? Join us and build a rewarding career where your skills and compassion truly matter.
Regional Operations Manager - Care in New Malden employer: Abbeyfield
Abbeyfield Living Society is an exceptional employer, dedicated to providing a supportive and caring environment for both residents and staff. With competitive pay, generous leave, and a strong focus on employee development, you will find numerous opportunities for growth in your career while making a meaningful impact in the lives of older people. Located in Binley, Coventry, our team enjoys a collaborative work culture that values high standards and compassion, ensuring that every day is rewarding and fulfilling.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Operations Manager - Care in New Malden
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Abbeyfield!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
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Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Abbeyfield.
We think you need these skills to ace Regional Operations Manager - Care in New Malden
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Abbeyfield. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Abbeyfield and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Abbeyfield. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Abbeyfield's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Abbeyfield
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Abbeyfield.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Abbeyfield will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Abbeyfield and how you would contribute to adapting HR strategies.
