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- Tasks: Assist customers with queries via phone, email, and social media while ensuring a positive experience.
- Company: Join Abbeycroft, a community-focused organisation dedicated to well-being.
- Benefits: Enjoy a multisite membership, generous leave, health benefits, and career development opportunities.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Passion for helping others and good communication skills are essential.
- Other info: Flexible hours, dynamic environment, and a commitment to inclusivity.
The predicted salary is between 13 - 16 £ per hour.
As a Contact Centre Advisor, you'll play a vital role in answering queries by customers and members on the phone, by email and social media. Your responsibilities will include handling bookings, cancellations, membership sales, and addressing any member queries with care and professionalism for all Abbeycroft sites.
17 average hours per week
- Week 1: Monday: 09.00 – 13.30, Wednesday: 14.00 – 18.30, Thursday: 14.30 – 18.30, Saturday: 09.00 – 13.00, Sunday: 09.00 – 13.00
- Week 2: Monday: 09.00 – 13.30, Wednesday: 14.00 – 18.30, Thursday: 14.30 – 18.30
Abbeycroft can offer you:
- A multisite membership
- A discounted multisite membership for someone that lives with you
- Free child swims (not lessons)
- A generous annual leave entitlement
- Pension scheme with NEST
- Opportunities for career development and progression
We also offer Westfield Health Benefits which include Mental, Physical health and financial support, a 24/7 DoctorLineTM, access to Togetherall and generous Highstreet discounts and cashback.
Key Responsibilities:
- Assisting all queries ensuring a positive experience is followed.
- Manage bookings, process memberships or cancellations, and provide information to members as needed for all Abbeycroft Leisure Centres.
- Maintain a high standard of customer service, demonstrating patience and empathy in all interactions.
- Utilise computer systems confidently to handle administrative tasks efficiently.
Requirements:
- Genuine passion for helping others and creating positive experiences.
- Flexible approach to work in a dynamic and diverse environment.
- Organisational skills and comfort with computer usage.
- Commitment to delivering exceptional customer service.
- Good phone manner and competency using Microsoft packages.
Qualifications: N/A
Closing Date: Sunday 15th March 2026 (Midnight)
Interviews will take place onsite on 17th March 2026 / 19th March 2026.
Join our team at Abbeycroft and become part of a rewarding journey dedicated to community well-being. Apply now to start your adventure with us!
Most roles at Abbeycroft involve some form of regulated activity with children and so an Enhanced DBS Check including the Children’s Barred List will often be appropriate. As a Disability Confident Employer we encourage you to let us know if you require reasonable adjustments to any part of the recruitment/selection process. We will guarantee an interview to a candidate with a disability as defined by the Equality Act 2010, if they otherwise meet the minimum selection requirements.
Contact Centre Advisor in Haverhill employer: Abbeycroft Leisure
Contact Detail:
Abbeycroft Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Advisor in Haverhill
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Abbeycroft. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can demonstrate your customer service skills and your passion for helping others, which are key for the Contact Centre Advisor role.
✨Tip Number 3
Dress the part! Even if it’s a casual environment, looking smart and professional can make a great first impression. It shows that you respect the opportunity and are serious about the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Contact Centre Advisor in Haverhill
Some tips for your application 🫡
Show Your Passion: Let us see your genuine passion for helping others shine through in your application. Share experiences where you've created positive customer interactions, as this is key for a Contact Centre Advisor role.
Tailor Your Application: Make sure to tailor your CV and cover letter to highlight the skills and experiences that match the job description. We want to see how your organisational skills and customer service experience align with what we're looking for.
Be Professional Yet Friendly: Since you'll be dealing with customers, it's important to strike the right balance between professionalism and friendliness in your written application. Use a warm tone that reflects your good phone manner and empathy.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Abbeycroft Leisure
✨Know Your Stuff
Before the interview, make sure you understand what a Contact Centre Advisor does. Familiarise yourself with the responsibilities like handling bookings and addressing member queries. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about providing exceptional customer service, think of examples from your past experiences where you've demonstrated patience and empathy. Be ready to share these stories during the interview to highlight your suitability for the position.
✨Practice Your Phone Manner
As you'll be communicating with customers over the phone, practice speaking clearly and professionally. You might even want to do a mock call with a friend to get comfortable with handling queries and maintaining a positive tone.
✨Be Ready for Scenario Questions
Prepare for scenario-based questions where you might need to demonstrate how you'd handle specific situations, like a difficult customer or a booking error. Think through your responses and keep them focused on delivering a positive experience.