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- Tasks: Welcome visitors and manage bookings while providing top-notch customer service.
- Company: Join a supportive team at Abbeycroft with a focus on community and care.
- Benefits: Enjoy flexible hours, health benefits, and discounts for you and your family.
- Why this job: Make a difference by creating positive experiences for others every day.
- Qualifications: A passion for helping others and strong organisational skills are key.
- Other info: Great opportunities for career growth in a dynamic environment.
The predicted salary is between 14 - 14 £ per hour.
Hourly rate: National Minimum Wage. 15 hours per week. Rota: 2/3 Weekends; 1/3 Mon, Thu, Fri Evenings.
Benefits
- Multisite membership
- Discounted multisite membership for someone who lives with you
- Free child swims (Not lessons)
- Annual Leave entitlement
- Pension Scheme with NEST
- Opportunities for career development and progression
- Westfield Health Benefits which include mental, physical health and financial support, a 24/7 DoctorLineTM, access to Togetherall and generous Highstreet discounts and cashback
Key Responsibilities
- Greet and assist visitors to our facilities, ensuring a warm and welcoming experience.
- Manage bookings, process memberships, and provide information to members as needed.
- Maintain a high standard of customer service, demonstrating patience and empathy in all interactions.
- Utilise computer systems confidently to handle administrative tasks efficiently.
Requirements
- Genuine passion for helping others and creating positive experiences.
- Flexible approach to work in a dynamic and diverse environment.
- Organisational skills and comfort with computer usage.
- Commitment to delivering exceptional customer service.
Qualifications
- N/A
Closing Date: 01.05.26. Interviews will take place onsite on 05/05/26.
EEO Statement
Most roles at Abbeycroft involve some form of regulated activity with children, and an Enhanced DBS Check including the Children’s Barred List will often be appropriate. As a Disability Confident Employer we encourage you to let us know if you require reasonable adjustments to any part of the recruitment/selection process. We will guarantee an interview to a candidate with a disability as defined by the Equality Act 2010, if they otherwise meet the minimum selection requirements.
Customer Service Advisor/ Receptionist in Bury St Edmunds employer: Abbeycroft Leisure
Contact Detail:
Abbeycroft Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor/ Receptionist in Bury St Edmunds
✨Tip Number 1
Get to know the company before your interview! Research their values and culture so you can show how you fit in. This will help you connect with the interviewers and demonstrate your genuine passion for helping others.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you had to deal with difficult customers or manage bookings. Being able to share real-life examples will make you stand out as a candidate who can deliver exceptional service.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A warm smile and friendly attitude can go a long way in making a positive impact during your interview.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the role. Plus, it’s a great opportunity to reiterate why you’d be a perfect fit for their team.
We think you need these skills to ace Customer Service Advisor/ Receptionist in Bury St Edmunds
Some tips for your application 🫡
Show Your Passion: When writing your application, let your genuine passion for helping others shine through. We want to see how you can create positive experiences for our customers, so share any relevant stories or examples!
Tailor Your Application: Make sure to tailor your application to the role of Customer Service Advisor. Highlight your organisational skills and any experience with computer systems, as these are key to handling administrative tasks efficiently.
Be Warm and Welcoming: Since you'll be greeting visitors, it's important to convey a warm and welcoming tone in your written application. Use friendly language that reflects how you would interact with customers in person.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity. We can't wait to hear from you!
How to prepare for a job interview at Abbeycroft Leisure
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Customer Service Advisor. Familiarise yourself with tasks like greeting visitors, managing bookings, and providing information. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your People Skills
Since this role is all about creating positive experiences, be ready to share examples of how you've helped customers in the past. Think of specific situations where you demonstrated patience and empathy, as these qualities are crucial for success in customer service.
✨Get Comfortable with Tech
You'll need to use computer systems confidently, so brush up on any relevant software or tools that might be used in the role. If you have experience with booking systems or membership management, be sure to mention it during your interview.
✨Be Flexible and Adaptable
The job requires a flexible approach, especially with the rota including weekends and evenings. Be prepared to discuss your availability and willingness to adapt to changing schedules. Showing that you're open to working in a dynamic environment will impress the interviewers.