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- Tasks: Join a small team to process sales orders and manage customer inquiries.
- Company: Work with a leading manufacturer in the construction industry.
- Benefits: Receive full training, develop IT skills, and work in a supportive environment.
- Why this job: Gain hands-on experience in customer service while contributing to a dynamic team.
- Qualifications: Excellent IT skills, preferably with SAP knowledge; no prior experience required.
- Other info: Opportunity for growth and learning in a friendly workplace.
My client is looking to recruit a team member to work in a small team based in Sherburn In Elmet. Working within manufacturing for the construction industry * Process sales orders/schedule orders onto SAP system * Process returns/credits onto SAP * Adhere to ISO Company Procedures * Answer all incoming telephone calls in a prompt and professional manner * Provide accurate and timely information to customers’ regarding stock availability, order progress and pricing * Create Price quotations and maintain the tracking using Folders, Files and Access Database * Offer alternative parts as and when required using the part finder function on SAP and in conjunction with the application Engineers * Request and track quality documentation using various systems * Liaise with carrier companies regarding delivery of goods * Liaise with purchasing and suppliers regarding despatch dates, changes to orders etc * Liaise with the Application Engineers regarding Technical enquiries/alternative parts * Notify customers about “state of order” at any time from receipt of order up to despatch and delivery * Maintain customer records and their updates in appropriate files * To undertake additional duties as may be assigned from time to time * To implement the Company Health and Safety Policy and maintain the required standards The ideal candidate will need excellent IT skills including knowledge of SAP. Be driven and self motivated and able to work as a team player. Experience of a similar role is ideal but full training will be given
Customer Service Advisor-Industrial and Export Division employer: Abbey Personnel Services Ltd
Contact Detail:
Abbey Personnel Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor-Industrial and Export Division
✨Tip Number 1
Familiarize yourself with the SAP system, as it's a crucial part of the role. If you have access to any online tutorials or courses, take advantage of them to boost your confidence and skills.
✨Tip Number 2
Brush up on your customer service skills, especially in handling inquiries and providing timely information. Practice responding to common customer questions to ensure you're ready for the fast-paced environment.
✨Tip Number 3
Understand the construction industry basics, particularly regarding manufacturing processes. This knowledge will help you communicate more effectively with both customers and application engineers.
✨Tip Number 4
Showcase your ability to work in a team by preparing examples of past experiences where collaboration was key. Highlighting your teamwork skills can set you apart from other candidates.
We think you need these skills to ace Customer Service Advisor-Industrial and Export Division
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly in manufacturing or the construction industry. Emphasize any familiarity with SAP and your ability to work in a team.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as your IT skills and experience handling sales orders or customer inquiries.
Showcase Your Communication Skills: Since the role involves answering calls and providing information to customers, demonstrate your communication skills in your application. Use clear and professional language, and provide examples of how you've successfully handled customer interactions in the past.
Highlight Your Teamwork Experience: The job requires working within a small team, so be sure to mention any previous teamwork experiences. Describe how you contributed to team goals and collaborated with others to achieve success.
How to prepare for a job interview at Abbey Personnel Services Ltd
✨Show Your SAP Skills
Since the role requires knowledge of the SAP system, be prepared to discuss your experience with it. If you have used SAP in previous roles, share specific examples of how you processed orders or managed data.
✨Demonstrate Teamwork
This position is within a small team, so highlight your ability to work collaboratively. Share examples of how you've successfully worked with others in past roles, especially in a manufacturing or customer service context.
✨Prepare for Customer Scenarios
Think about common customer service scenarios you might face in this role. Be ready to explain how you would handle inquiries about stock availability, order progress, or pricing, showcasing your problem-solving skills.
✨Understand ISO Procedures
Familiarize yourself with ISO company procedures, as adherence to these standards is crucial. You can mention any relevant experience you have with quality management systems and how you ensure compliance in your work.
