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- Tasks: Join a small team to provide top-notch customer service in the construction sector.
- Company: Work for an international manufacturer known for its supportive culture and training opportunities.
- Benefits: Enjoy bonuses for loyalty, paid holidays, and annual service rewards.
- Why this job: Be part of a dynamic team where your enthusiasm and flexibility are valued.
- Qualifications: Must have excellent computer skills and experience in customer service and account handling.
- Other info: Extensive support and training provided to help you succeed.
My client is looking to recruit a team member to work in a small team based in Sherburn In Elmet. Working within manufacturing for the construction industry * Process sales orders/schedule orders onto SAP system * Process returns/credits onto SAP * Adhere to ISO Company Procedures * Answer all incoming telephone calls in a prompt and professional manner * Provide accurate and timely information to customers’ regarding stock availability, order progress and pricing * Create Price quotations and maintain the tracking using Folders, Files and Access Database * Offer alternative parts as and when required using the part finder function on SAP and in conjunction with the application Engineers * Request and track quality documentation using various systems * Liaise with carrier companies regarding delivery of goods * Liaise with purchasing and suppliers regarding despatch dates, changes to orders etc * Liaise with the Application Engineers regarding Technical enquiries/alternative parts * Notify customers about “state of order” at any time from receipt of order up to despatch and delivery * Maintain customer records and their updates in appropriate files * To undertake additional duties as may be assigned from time to time * To implement the Company Health and Safety Policy and maintain the required standards The ideal candidate will need excellent IT skills including knowledge of SAP. Be driven and self motivated and able to work as a team player. Experience of a similar role is ideal but full training will be given
Customer Service Advisor employer: Abbey Personnel Services Ltd
Contact Detail:
Abbey Personnel Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Show your enthusiasm! When you reach out to us or during any interactions, let your passion for customer service shine through. This role is all about being part of a team, so express your eagerness to contribute positively.
✨Tip Number 2
Highlight your flexibility. In the construction sector, things can change rapidly. Be ready to discuss how you've adapted to changes in previous roles and how you can bring that adaptability to our team.
✨Tip Number 3
Emphasize your computer skills. Since this role requires excellent computer proficiency, be prepared to talk about specific software or tools you’ve used in past customer service positions that could benefit our operations.
✨Tip Number 4
Discuss your experience in account handling. Share examples of how you've successfully managed customer accounts, resolved issues, and built relationships. This will show us that you’re ready to take on the responsibilities of the role.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your previous customer service roles and any experience you have in account handling. Use specific examples to demonstrate your skills and how they relate to the job.
Show Enthusiasm: Express your enthusiasm for the role and the company in your application. Mention why you are excited about working in the construction sector and how you can contribute to the team.
Demonstrate Flexibility: Illustrate your flexibility by providing examples of how you've adapted to changing situations in past roles. This will show that you can thrive in a dynamic work environment.
Tailor Your Application: Customize your CV and cover letter to align with the job description. Use keywords from the job posting to ensure your application stands out and shows that you understand the company's needs.
How to prepare for a job interview at Abbey Personnel Services Ltd
✨Show Your Enthusiasm
Make sure to express your enthusiasm for the role and the company during the interview. Highlight your passion for customer service and how it aligns with the company's values in the construction sector.
✨Demonstrate Flexibility
Be prepared to discuss examples of how you've been flexible in previous roles. This could include adapting to changing situations or taking on additional responsibilities to support your team.
✨Highlight Your Computer Skills
Since excellent computer skills are essential, be ready to talk about your experience with various software and tools. Mention any specific programs you’ve used that are relevant to customer service or account handling.
✨Emphasize Teamwork Experience
As a team player, share specific instances where you successfully collaborated with others. Discuss how you contributed to team goals and supported your colleagues in achieving success.
