Customer Service Advisor

My client is looking to recruit a team member to work in a small team based in Sherburn In Elmet. Working within manufacturing for the construction industry.

• Process sales orders/schedule orders onto SAP system
• Process returns/credits onto SAP
• Adhere to ISO Company Procedures
• Answer all incoming telephone calls in a prompt and professional manner
• Provide accurate and timely information to customers regarding stock availability, order progress and pricing
• Create Price quotations and maintain the tracking using Folders, Files and Access Database
• Offer alternative parts as and when required using the part finder function on SAP and in conjunction with the application Engineers
• Request and track quality documentation using various systems
• Liaise with carrier companies regarding delivery of goods
• Liaise with purchasing and suppliers regarding despatch dates, changes to orders etc
• Liaise with the Application Engineers regarding Technical enquiries/alternative parts
• Notify customers about state of order at any time from receipt of order up to despatch and delivery
• Maintain customer records and their updates in appropriate files
• To undertake additional duties as may be assigned from time to time
• To implement the Company Health and Safety Policy and maintain the required standards

The ideal candidate will need excellent IT skills including knowledge of SAP. Be driven and self-motivated and able to work as a team player. Experience of a similar role is ideal but full training will be given.