At a Glance
- Tasks: Support patients in person and over the phone while managing appointments and admin tasks.
- Company: Busy GP practice in charming Kenilworth, rated Outstanding by CQC.
- Benefits: Part-time hours with potential for a permanent role and full training provided.
- Other info: Dynamic environment with opportunities for growth in a supportive setting.
- Why this job: Join a friendly team and make a real difference in patient care.
- Qualifications: Experience in a GP practice preferred but not essential; training offered.
We are looking for a part time receptionist for up to 33.5 hours for maternity cover (with a view to a permanent role for the right candidate) for our friendly, helpful reception team.
There may also be an additional part time role available on a permanent basis.
Experience of working in a GP Practice is preferred but full training will be offered.
Main duties of the job
The main duties of the role are:
Helping and supporting patients both in person and on the phone, covering all roles within the team on a rotation basis.
Answering telephone calls and supporting patients with our online triage system.
Booking appointments by phone, messaging or in person on behalf of the triaging doctor.
Using EMIS, our computerised patient system.
Admin duties including completion of tasks, sorting and opening post, scanning of patient documents and letters and dealing with queries.
About us
We are a busy GP practice in the charming town of Kenilworth with a patient list size of approx. 16000 patients and growing. Rated Outstanding by CQC, Accredited by Healthwatch, RCGP research ready, NHSE Military Veterans, highly rated on NHS choices and the Annual Patient GP survey. We are maximum achievers in the Quality Outcomes Framework and have a strong innovative background.
Job responsibilities
Please refer to the attached job description and person specification that is attached to this job advert.
Person Specification
Qualifications
- Please refer to the attached job description and person specification attached to this job advert.
- Please refer to the attached job description and person specification attached to this job advert.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Medical Receptionist in Kenilworth employer: Abbey Medical Centre
Join our outstanding GP practice in the picturesque town of Kenilworth, where we pride ourselves on a supportive and friendly work environment. As a Medical Receptionist, you will benefit from comprehensive training, opportunities for career progression, and the chance to make a meaningful impact on patient care within a highly rated team. With a commitment to innovation and excellence, we offer a rewarding workplace that values your contributions and fosters professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Medical Receptionist in Kenilworth
✨Tip Number 1
Get to know the practice! Research their values and services so you can chat about them during your interview. It shows you're genuinely interested and helps you stand out.
✨Tip Number 2
Practice makes perfect! Do some mock interviews with friends or family. This will help you feel more confident and ready to tackle those tricky questions when they come up.
✨Tip Number 3
Be prepared to showcase your skills! Think of examples from your past experiences that highlight your ability to support patients and handle admin tasks efficiently.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Medical Receptionist in Kenilworth
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in making a great first impression.
Tailor Your Application:Make sure to tailor your application specifically for the Medical Receptionist role. Highlight any relevant experience, especially if you've worked in a GP practice before. This shows us that you understand the job and are genuinely interested.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Abbey Medical Centre
✨Know the Practice Inside Out
Before your interview, take some time to research the GP practice. Familiarise yourself with their values, patient care approach, and any recent news or achievements. This will not only show your genuine interest but also help you tailor your answers to align with their ethos.
✨Practice Common Scenarios
As a Medical Receptionist, you'll be dealing with patients face-to-face and over the phone. Prepare for common scenarios you might encounter, such as handling difficult patients or managing appointment bookings. Practising these situations can boost your confidence and demonstrate your problem-solving skills.
✨Highlight Relevant Experience
Even if you haven't worked in a GP practice before, think about transferable skills from previous roles. Whether it's customer service, admin tasks, or teamwork, be ready to discuss how your background makes you a great fit for the role. Use specific examples to illustrate your points.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they measure success in the role. This shows that you're engaged and serious about contributing to their outstanding practice.
