At a Glance
- Tasks: Join our team as a Medical Receptionist, supporting patient care and managing appointments.
- Company: Abbey Medical Centre, dedicated to high-quality healthcare in Camden.
- Benefits: Flexible hours, supportive environment, and opportunities for personal growth.
- Other info: Dynamic role with potential for job share and part-time options.
- Why this job: Make a real difference in patients' lives while gaining valuable experience in healthcare.
- Qualifications: GCSEs in English and Maths; NVQ level 2 in Health and Social Care preferred.
The predicted salary is between 24000 - 36000 £ per year.
Job summary
Abbey Medical Centre Camden, London NW8 OAG.
We are seeking committed receptionists, who demonstrate enthusiasm for working in primary care, with a genuine interest in working with patients and contributing to the delivery of high quality health care. Applicants should be courteous, highly motivated, pro-active and good team players, able to project a positive and friendly image to patients/visitors.
These posts are full time/part time . Each of the posts available may be suitable for job share. Part Time will also be considered (over 5 days).
Main duties of the job
This will involve working on reception (front desk), back office function including processing repeat prescriptions, scanning, summarising, filing medical records.etc. The job will be varied and time will be split between the roles. The surgery uses EMISWeb/DOCMAN 10 as their clinical system.
About us
https://www.abbeymc.co.uk/our-team
The Abbey Medical Centre aims to provide the best possible medical and psychological care to our patients. We think that providing a personal service is the best way to achieve this and we encourage continuity of care in the doctor-patient relationship.
We take pride in serving the diverse needs of our community and we believe that we have an important part to play in promoting health as well as in treating illness. We recognize that social inequality plays a role in poor health and we aim to address the additional needs of the socially and medically vulnerable, including infants and children, the elderly, the isolated, the disabled and mentally ill and the victims of political, racial, religious and sexual discrimination.
We are a teaching and research practice committed to training medical students, specialist trainees in General Practice and also the ongoing development of all of our team.
Job description
Job responsibilities
The following are the core responsibilities of the receptionist/administrator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
a. Maintaining and monitoring the practice appointment system
b. Process personal, telephone and e-requests for appointments
c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
d. Action all incoming faxes
e. Signpost patients to the correct service
f. Process incoming and outgoing mail
g. Initiating contact with and responding to, requests from patients, team members and external agencies
h. Process referrals to external agencies such as secondary care using the electronic referral system (ERS)
i. Process calling letters are requested
j. Process all DNA letters in accordance with current policy
k. Action GP2GP tasks
l. Read code data on EMIS Web
m. Photocopy documentation as required
n. File and store records as required
o. Data entry of new and temporary registrations and relevant patient information as required
p. Input data into the patients healthcare records as necessary
q. Scanning of patient related documentation and attaching scanned documents to patients healthcare records
r. Process requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team
s. Manage all queries (including administrative queries) as necessary in an efficient manner
t. Carry out system searches as requested
u. Maintain a clean, tidy, effective working area at all times
v. Monitor and maintain the reception area and notice boards
w. Support all clinical staff with general tasks as requested
Secondary Responsibilities
In addition to the primary responsibilities, the medical administrator may be requested to:
a. Partake in audit as directed by the audit lead
b. Produce meeting agendas and record the minutes of meetings
c. Support administrative and reception staff, providing cover during staff absences
d. Complete opening and closing procedures in accordance with the duty rota
e. As required support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently
f. Ordering and monitoring of stationery supplies
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths
- Qualified to NVQ level 2 in Health and Social Care
Desirable
- Trained in EMIS web & Docman 10
Experience
Essential
- Customer Service
Desirable
- Experience of working in Primary care
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Abbey Medical Centre
Address
85 Abbey Road
London
NW8 0AG
United Kingdom
Employer's website
Medical Receptionist in London employer: Abbey Medical Centre
Abbey Medical Centre is an excellent employer, offering a supportive work culture that values collaboration and proactive engagement. Located in the vibrant West Midlands, we provide our employees with opportunities for professional growth and development, alongside a commitment to maintaining a healthy work-life balance. Join us to be part of a dedicated team that makes a meaningful impact on patient care while enjoying the benefits of a flexible part-time role.
StudySmarter Expert Advice🤫
We think this is how you could land Medical Receptionist in London
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Abbey Medical Centre.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Abbey Medical Centre.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Abbey Medical Centre, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Medical Receptionist in London
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Abbey Medical Centre.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Abbey Medical Centre.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Abbey Medical Centre. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Abbey Medical Centre. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Abbey Medical Centre
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Abbey Medical Centre’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
