At a Glance
- Tasks: Provide reception and telephone triage services while supporting medical administration tasks.
- Company: Join a friendly team at Abbey House Medical Practice with an outstanding CQC rating.
- Benefits: Enjoy 25 days annual leave, NHS Pension Scheme, and a supportive work environment.
- Other info: Dynamic role with varied tasks and excellent career growth opportunities.
- Why this job: Make a real difference in patient care while gaining valuable experience in healthcare.
- Qualifications: Strong communication skills, basic computer knowledge, and a team-oriented attitude.
The predicted salary is between 20000 - 25000 £ per year.
We are looking to recruit a Patient Support Advisor to join our Patient Support Team at Abbey House Medical Practice. The focus of this role is to provide a complete reception and telephone triage service to our patients whilst maintaining patient confidentiality and promoting the professional image of Abbey House Medical Practice. You will also provide administrative support for all aspects of general medical business including scanning, prescription processing, filing of medical records & patient registrations.
The Patient Support Team are always busy so there is never a dull moment - if you are looking for a job that offers great variety working within a friendly team, this could be the perfect opportunity for you! This is a permanent part-time position - 25 hours per week Monday to Friday, with a 5 hour shift to be worked per day between 13.00-20.00.
Main duties of the job- We are seeking an individual who is enthusiastic, approachable, compassionate, organised and must be able to work as part of a team.
- Excellent customer service skills & the ability to multitask are also essential in the undertaking of this role.
- The successful candidate must demonstrate good communication skills face to face, over the telephone and written down plus be able to actively listen to both patients and colleagues.
- A basic knowledge of computers is essential.
- Previous use of Microsoft Windows or SystmOne would be an advantage however full training will be given.
- Previous experience working in a reception setting or experience of the use of appointment systems is desirable.
We are a large practice based over 2 sites in the small market town of Daventry, Northamptonshire with an outstanding CQC rating. Despite our large size, we pride ourselves in our team spirit and look forward to welcoming a new Patient Support Advisor to the surgery!
Other employee benefits include:- 25 days annual leave pro rata plus bank holidays
- The opportunity to enroll into the NHS Pension Scheme.
- Opening of premises, restoring telephone and computerised appointment systems or at the end of Surgery - switching over of telephone systems, recording new messages (dependent whether am or pm working).
- Receiving and routing patients on arrival in an efficient and courteous manner.
- Making new and follow up appointments, both face to face and via the telephone.
- Handling general enquiries and promoting the services offered by the Surgery.
- Informing patients of cancelled appointments.
- Receiving payments from patients and providing receipts when required.
- Completion of T/R forms together with computer entries.
- Using computer as required.
- Leaving reception area/call centre tidy and ready for incoming colleagues together with information regarding unresolved or urgent information.
- Making tea/coffee for visitors/Doctors as and when necessary.
- Tidying waiting areas when necessary.
- Dealing with all incoming and outgoing post.
- Ensuring sufficient stationery supplies are available in reception and call centre.
- Testing fire alarms on a regular basis.
- Input change of address forms onto computer.
- Making up of antenatal packs as required.
- Photocopying and shredding as and when required.
- Issuing self certification forms etc for patients to complete.
- Registration of all new patients, preparation of their files and inputting information onto the computer in respect of immunisations, cytology results and rubella status for new female patients.
- Scanning of correspondence, forwarding as necessary via e-mail and placing in patients electronic records.
- Repeat prescriptions and associated administration.
- Update patients notes and add read codes as directed by the Doctors.
- Ensuring summaries are added accurately to patients notes.
- Keeping of accurate appointment statistics.
- Clinical administration support.
- Any other duties that may be required and agreed by the Doctors and Practice Manager.
- Excellent communication skills - Written / Face to face / Telephone
- Previous experience of working within a team
- Basic computer knowledge / qualification
Patient Support Advisor (PM Shift) in Daventry employer: Abbey House Medical Practice
Abbey House Medical Practice is an excellent employer that fosters a supportive and friendly work environment, making it an ideal place for those seeking meaningful employment in healthcare. With a strong emphasis on team spirit, employees benefit from 25 days of annual leave pro rata, the opportunity to join the NHS Pension Scheme, and comprehensive training to enhance their skills. Located in the charming market town of Daventry, Northamptonshire, our practice not only boasts an outstanding CQC rating but also offers a dynamic role where no two days are the same, ensuring a fulfilling career for our Patient Support Advisors.
Contact Details:
Abbey House Medical Practice Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Patient Support Advisor (PM Shift) in Daventry
✨Get Hands-On with Local Clinics
One of the best ways to land a part-time nursing role is to visit local clinics and hospitals. Drop by or call in to inquire about opportunities—many places value a personal touch and are often searching for part-time staff to assist in patient care.
✨Join Nursing Community Groups
Engage with local nursing community groups or online forums. They can be valuable resources for finding out about part-time roles and networking with other professionals in the field who might know of openings at places like Abbey House Medical Practice.
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We think you need these skills to ace Patient Support Advisor (PM Shift) in Daventry
Some tips for your application 🫡
Highlight Your Clinical Skills:When you’re crafting your CV for a nursing role, make sure to focus on your clinical skills and hands-on experience. Detail any specific areas of patient care you excel in, such as wound management or patient education.
Showcase Your Communication Skills:In nursing, strong communication is key, both with patients and fellow staff. Use your cover letter to tell us about a time you effectively communicated with a patient or a team member, showing your ability to work well in a part-time capacity.
Tailor Your Availability:As you’re applying for a part-time position, specify your availability clearly in your application. Highlight how your schedule can support the team's needs at Abbey House Medical Practice, making you an ideal choice for flexible shifts.
Include Relevant Certifications:Don’t forget to mention any nursing certifications or training you’ve completed that are relevant to the role. This could make your application really stand out, especially for a part-time position at Abbey House Medical Practice where specific skills might be in demand.
How to prepare for a job interview at Abbey House Medical Practice
✨Show Off Your Empathy Skills
As a nursing intern, you'll need to convey your empathy and patient care skills. Use specific examples from your studies or previous experiences where you made a positive impact on a patient's experience. This is a great way for us to highlight our interpersonal skills and show that we're tuned into patient needs.
✨Know Your Clinical Knowledge
Expect some technical questions related to nursing practices, patient management, and healthcare ethics. Make sure we brush up on key clinical competencies or procedures, so we're ready to discuss how to handle patient scenarios confidently.
✨Flexibility is Your Friend
Part-time roles often require us to adapt to varying schedules. Be prepared to talk about our availability and flexibility in taking on shifts, as this is crucial for nursing positions. Showing that we're willing to be available when needed can set us apart!
✨Bring a Reflective Portfolio
Since this is a part-time nursing role, it’s a great chance to showcase any relevant work or volunteer experiences. Create a reflective portfolio that includes notes, feedback from mentors, or case studies. This allows us to demonstrate our learning journey and commitment to improving our patient care skills.
