At a Glance
- Tasks: Provide excellent customer service and be the friendly face of our hotel.
- Company: Join the Abbey Hotel Bath, part of the Marriott collection, in a vibrant team.
- Benefits: Enjoy competitive salary, discounts, free meals, and 28-33 days holiday.
- Other info: Be part of a diverse team committed to sustainability and community impact.
- Why this job: Make a difference in guests' experiences while growing your career in hospitality.
- Qualifications: Enthusiastic, detail-oriented, and ready to learn in a fast-paced environment.
The predicted salary is between 26437 - 26437 £ per year.
Salary: £26,437 per annum
Job Type: Permanent
Hours: Full-time
Town: Bath
What does living fully mean to you? Whether you are seeking to grow with new opportunities, work beside teammates that feel like family, or make a difference in the world, a career with Abbey Hotel Bath - A Tribute Portfolio Hotel (part of the Marriott collection) can help you live life to its fullest, no matter how you define it. Abbey Hotel, Bath is located in the centre of the beautiful wellbeing destination of Bath, just a short walk from the Roman Baths, Bath Abbey and Bath Spa.
We are currently recruiting for a Receptionist to join our Truly Talented team. Reporting directly to the Front Office Manager, this is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast-paced, busy and hardworking team environment.
What we offer:
- £26,437 per annum
- Worldwide employee discounts at Marriott Hotels; Hotel discounts across all Axiom Hospitality hotels – colleague rates and up to 50% discount on food
- 28 days holiday, including bank holidays, increasing yearly to 33 days
- Discounts across retail, restaurants, events and more through our benefits
- Access to our Employee Assistance Line to support your Mental Health and Wellbeing
- Use of Wagestream Financial Wellbeing platform, allowing instant access to your pay
- Yearly complimentary Axiom Xcape stayover after one year of service
- A growing team with great training, progression, and promotion opportunities
- Rewards for referring a friend: referral bonus for recommending a new team member starts at £250 per successful hire
- Free meals while on shift
- Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more!
As a Receptionist, you will provide courteous and efficient service to all guests and maintain the levels of service to the highest standards at all times. You will be responsible for greeting guests in a warm, friendly manner and be a true ambassador for excellent service, dealing with all requests and queries in an efficient and professional manner, whether face-to-face or over the telephone. You’ll work in a busy and hardworking team environment, where you’ll continually learn and develop.
Responsibilities of a Receptionist will include but are not limited to:
- To be totally guest focused by consistently delivering excellent customer service with an informed, friendly and effective approach
- To gain experience in all sections of the front desk department and ensure company and legal requirements are maintained
- To promote the company values and behaviours at all times
The ideal person for this role will be enthusiastic about change, focused on details and trusting. You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment.
At Axiom Hospitality, we thrive on differences and believe it is critical to our success as a fast-growing hospitality company with global aspirations. We are proud to be an equal-opportunity workplace that seeks to recruit, develop, and retain the most talented people from various backgrounds, perspectives, and skills. We, therefore, encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
At Axiom Hospitality, we are making efforts to reduce our carbon, energy, water and waste footprint. We strive to be ethical in all we do and want to be a thriving, sustainable and responsible business for our people, our communities and our planet. Working closely with our Hotel Owners, we are committed to the journey to sustainability. In addition, we are working to reduce our hotels’ impact on the environment through internationally recognised eco-label certification. Our hotels strive to be active members of their local communities by giving back where they can. Supporting local charities is important to our teams, from volunteering at soup kitchens to collecting donations and fundraising. Our hotels aim to leave a positive impact on their neighbourhoods. At Axiom Hospitality, we are working closely with our stakeholders to support our social impact commitment. Caring about people extends outside our business and is part of our DNA.
Receptionist employer: Abbey Hotel (bath) Limited
Axiom Hospitality is an exceptional employer located in the beautiful city of Bath, offering a vibrant work culture that prioritises employee wellbeing and growth. With benefits such as flexible hours, extensive holiday allowances, and worldwide discounts at Marriott Hotels, employees are supported both personally and professionally. The company fosters a collaborative environment where team members can thrive, develop their skills, and enjoy rewarding experiences, making it an ideal place for those passionate about the hospitality industry.
Contact Details:
Abbey Hotel (bath) Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Abbey Hotel (bath) Limited. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Abbey Hotel (bath) Limited
Don't be shy about reaching out to Abbey Hotel (bath) Limited directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Abbey Hotel (bath) Limited and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Abbey Hotel (bath) Limited
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
