Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage leisure groups, ensuring top-notch customer service and communication.
- Company: Join The Abbey Group, a leading Destination Management Company with a vibrant culture.
- Benefits: Enjoy hybrid working, generous leave, and a focus on your professional growth.
- Why this job: Be part of a dynamic team that connects people with amazing travel experiences.
- Qualifications: Experience in tourism, strong organisational skills, and fluency in English required.
- Other info: Opportunities for international travel and a supportive work environment await you.
The predicted salary is between 36000 - 60000 £ per year.
THE COMPANY
The Abbey Group is an established and fast-growing Destination Management Company dedicated to selling the destinations of Ireland and the UK to the International travel trade on a B2B basis. The Group has offices in Dublin and Edinburgh with a remote team presence across Ireland, the UK and a number of European countries. Today, the group consists of Abbey The Destination Experts (Ireland & UK), Abbey Conferences, Abbey Events and Moloney & Kelly (Ireland & UK). The Group has five divisions specialising in specific types of inbound tourism:
- Group Travel
- Individual & Online Travel
- Incentive & Luxury Leisure Travel
- Conferences
- Events
WHY WORK FOR US
The Abbey Group is proud to hold a certification for being a Great Place To Work UK & a Great Place to Work Ireland. Benefits include:
- Progressive Company
- Deloitte Best Managed company for 16 consecutive years
- Hybrid/blended working option available
- Up to 60 days per year remote working abroad
- A paid day off on your birthday & an additional paid day off over the Christmas period
- Discretionary Company Bonus Scheme
- Company contribution to People’s pension scheme
- Discretionary flexible benefit contribution towards pension or health care plan
- Learning and development opportunities – individual training budget per year
- Employee Assistance Programme – health & wellbeing support
- Active Social Committee and Green Team including free events throughout the year
THE ROLE:
We are seeking an experienced Groups Executive with a proven track record in a fast-paced environment. The candidate will be a commercially driven self-starter with fluency in written and spoken English and preferably an additional language. There is a requirement for strong inter-personal skills, working with clients in a partnership approach. There is a strong teamwork approach required, working with and supporting colleagues across other departments.
CORE DUTIES INCLUDE:
- Provide the full Account Handling/Customer Services function for leisure groups, ensuring that groups are operated to the highest customer care standard.
- Timely and professional communication with clients.
- Meeting deadlines, optimizing margins while operating a large volume of groups in multiple markets.
- Margin optimization through upselling.
- Full utilisation of the Tourplan NX to generate all client and supplier communication, ensuring that the confirmed proposal is accurately reflected in Tourplan.
- Develop and maintain sustainable relationships with clients and suppliers.
- Developing relationships with guides and securing guides for each leisure group.
- Quoting of ad hoc group and series business as required.
- Meeting/visiting clients as appropriate.
- Attending Trade shows as appropriate.
- Participation in the 24-hour on-call rota for UK leisure groups.
- Any other duties as assigned by your manager or director, which could be in another department within Abbey Ireland & UK.
- Some international travel may be required in compliance with the company’s Business Travel Policy.
REQUIREMENTS:
Essential:
- Good knowledge of the UK-wide tourism industry products preferred
- Good organisational and problem-solving skills
- Fluency in English (oral & written)
- Team player that is able to work in a busy environment
Desirable:
- Additional language.
- Relevant degree qualification in Languages, Business or Tourism
- Very good knowledge of MS Office.
- Tour plan NX knowledge a distinct advantage
- Working experience with groups or at DMC distinct advantage.
The Abbey Group are committed to offering equal employment opportunities to all individuals, regardless of gender, race, religion, or disability. Our hiring process includes unbiased job postings, diverse interview panels, and objective evaluation criteria. We ensure equal opportunities for promotions, providing all employees with a fair chance to progress in their careers. We fully comply with UK equality laws and maintain a zero-tolerance policy for discrimination in the workplace.
Groups Executive, North America & Long Haul Markets in Edinburgh employer: Abbey Group
Contact Detail:
Abbey Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Groups Executive, North America & Long Haul Markets in Edinburgh
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, trade shows, or even local meetups. The more you engage, the better your chances of landing that Groups Executive role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your experience in account handling and customer service. Make sure they know you can optimise margins and handle multiple groups like a champ.
✨Tip Number 3
Be proactive! If you see a job opening that excites you, don’t just wait for the application process. Reach out directly to the hiring manager or team. A friendly email expressing your interest can go a long way!
✨Tip Number 4
Utilise our website! We’ve got loads of resources and tips to help you prepare for interviews. Plus, applying through us means you’ll be in the loop for any updates or opportunities that come up.
We think you need these skills to ace Groups Executive, North America & Long Haul Markets in Edinburgh
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Groups Executive role. Highlight your experience in account handling and customer service, as well as any relevant skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Communication Skills: Since this role involves a lot of client interaction, it's crucial to demonstrate your strong written communication skills. Use clear and professional language in your application, and don’t forget to proofread for any typos or errors. We love attention to detail!
Highlight Teamwork Experience: We’re looking for a team player who can work well with others. Share examples of how you've collaborated with colleagues in previous roles, especially in fast-paced environments. This will show us that you can thrive in our dynamic workplace.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and keep track of your application. Plus, we can’t wait to hear from you!
How to prepare for a job interview at Abbey Group
✨Know Your Stuff
Before the interview, dive deep into The Abbey Group's services and values. Familiarise yourself with their approach to inbound tourism and how they operate in the North American and long-haul markets. This knowledge will help you demonstrate your genuine interest and align your answers with their mission.
✨Showcase Your Skills
Prepare specific examples that highlight your organisational and problem-solving skills. Think of situations where you've successfully managed groups or projects, especially in a fast-paced environment. This will show them you're not just a good fit on paper but also in practice.
✨Be a Team Player
Since teamwork is crucial for this role, be ready to discuss how you've collaborated with others in previous positions. Share stories that illustrate your ability to work well with colleagues and clients alike, emphasising your partnership approach.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about their hybrid working model or how they support employee development. This shows you're not only interested in the role but also in how you can grow within the company.