Introduction
As a Receptionist at Abbey Fields Medical Centre, you will be the first point of contact for our patients and play a crucial role in ensuring their experience is positive and efficient. You will also provide essential support to our medical team and office staff.
About the Employer
Abbey Fields Medical Centre is a well-established and patient-centred medical practice dedicated to providing high-quality healthcare services to our community.
What You'll Do
Key Responsibilities include:
Patient Reception:
- Greet and welcome patients with a friendly and empathetic demeanour
- Triage appointments utilising the clinical system
- Manage online, telephone and face-to-face queries
Administrative Support:
- Assist in maintaining and organising patient records
- This may include everything from scanning and coding to managing flu days
Office Maintenance:
- Help with general office organisation and tidiness
Team Collaboration:
- Collaborate with medical staff and fellow administrative team members to ensure the efficient flow of operations
- You will work alongside other receptionist and admin staff and will have regular meetings
Working rotas are sent out weekly.
Abbey Field Medical Centre will be the main base of your working week. Travel to other Surgeries will be required time to time due to holiday cover or sickness cover.
Our other Surgeries:
Elmstead Market Surgery,
Chapel Lane, Elmstead Market, Colchester, CO7 7AG.
Hawthorn Surgery,
St Edmunds Centre, Tamarisk Way, Colchester, CO4 3GW.
Tollgate Surgery,
145 London Road, Colchester, CO3 8NZ.
Training Outcome
Possible permanent position for the right candidate with opportunities to develop.
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Presentation skills
- Team working
- Initiative
- Non judgemental
- Patience
- Multitask
- Empathetic
Qualifications
- Desired - GCSE - English - C/4
- Desired - GCSE - Maths - C/4
Course Information
Course: Customer service practitioner (level 2)
Level: 2
Route: Sales, marketing and procurement
Apprenticeship Level: Intermediate
Working Arrangements
Working Week: Monday - Friday 9.00am - 5.00pm.
Expected Duration: 1 Year 3 Months
Training Provider: ESSEX COUNTY COUNCIL
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Contact Details:
Abbey Field Medical Centre Recruitment Team
