Operations Manager – Abbeycare(ACN)
Location: Sheffield, South Yorkshire
Hours: Full-time, 37.5 hours per week, 5 days (9am–5pm), Office based.
Salary: £38'000 per annum
Reporting to:Registered Manager
Abbeycare,are proud to be part of the Optimo Care Group. With over 1,500 dedicated employees across multiple regions, we work in partnership with local authorities, healthcare providers, and care professionals to deliver outcome-focused, person-centred care. Whether it’s homecare, supported living, or complex needs support, we provide tailored solutions that truly make a difference.
About the Role
Abbeycareis seeking an experienced, proactive Operations Manager to provide dedicated operational leadership across the Company.
Working closely with the Registered Manager and Regional Director, you will oversee operational performance, quality, compliance, workforce management and continuous improvement, providing direct leadership to Service Managers and supporting safe, effective care and service growth.
Key Responsibilities
Leadership and Workforce Management
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Lead, supervise and support Service Managers, promoting accountability, consistent standards and effective communication.
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Oversee workforce planning, recruitment, retention, supervision, appraisals and employee relations, including investigations, disciplinary and grievance processes alongside HR.
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Support service development, organisational change, mobilisation and readiness for new or additional regulated activities.
Operational and Financial Performance
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Monitor service performance, staffing, delivered hours, payroll and contractual requirements.
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Identify cross-service risks, trends, inefficiencies and barriers, ensuring corrective actions are completed.
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Ensure effective resource planning and safe staffing.
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Provide regular operational and performance reports to the Registered Manager and Regional Director.
Quality, Compliance and Safeguarding
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Maintain oversight of CQC and other regulatory requirements, supporting inspection readiness.
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Oversee safeguarding, incidents, complaints, audits, risk management and service improvement plans.
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Ensure consistent governance and quality assurance, analysing trends to drive improvement.
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Monitor support planning, medication governance and risk management, with day-to-day accountability remaining with Service Managers.
Stakeholder Relationships and Service Development
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Build effective relationships with people we support, families, professionals, commissioners and internal teams.
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Support service development, mobilisation and continuous improvement, adapting operational support to business needs, risks and priorities.
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Work collaboratively with the Registered Manager, Regional Director, HR, Finance, Recruitment, Quality and central functions.
This is a full-time role dedicated exclusively to Abbeycare (ACN), providing consistent operational leadership and oversight across its services.
About You
You will have:
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Substantial health and social care management experience, ideally in supported living.
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Strong knowledge of CQC requirements, safeguarding, risk management and quality assurance.
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Experience leading managers and handling complex operational issues across services.
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Strong analytical, reporting, communication, employee-relations and problem-solving skills.
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A relevant health and social care management qualification or equivalent experience.
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Excellent IT, organisational and prioritisation skills.
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A commitment to person-centred care, team development and continuous improvement.
Why Join Optimo Care Group?
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Competitive salary and supportive working environment.
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37.5-hour working week across five days (9am–5pm).
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Ongoing training and development through the Optimo Learning Academy.
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Career progression within a growing organisation.
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24/7 Employee Assistance Programme through Health Assured.
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Retail discounts and recognition benefits through Reward Gateway.
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£500 Refer a Friend Scheme.
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Paid birthday leave.
Ready to Make a Difference?
This is an opportunity to develop managers, strengthen operational processes and governance, improve service delivery and contribute to Abbeycare’s continued growth.
If you are passionate about leadership, compliance and achieving positive outcomes for the people we support, we would love to hear from you.
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Operations Manager in Sheffield employer: Abbey care and Nursing
Abbey Care and Nursing is an exceptional employer, offering a supportive work culture that prioritises compassion and dignity in care. With flexible working hours and opportunities for both part-time and full-time roles, employees can achieve a healthy work-life balance while making a meaningful impact in the lives of individuals and their families. The company fosters professional growth through continuous training and collaboration with healthcare professionals, ensuring that staff are well-equipped to provide the highest standard of palliative care in Sheffield.
