At a Glance
- Tasks: Provide scientific support and troubleshoot customer queries in a dynamic biotech environment.
- Company: Join a leading biotech company with a friendly and inclusive culture.
- Benefits: Enjoy 21 days holiday, healthcare benefits, and a day off for your birthday!
- Other info: Modern office space with great local amenities and excellent growth opportunities.
- Why this job: Make a real impact while developing your career in a supportive team.
- Qualifications: Life sciences degree and 2-5 years lab experience required.
The predicted salary is between 35000 - 44500 £ per year.
This is an exciting and challenging opportunity to join a leading biotech company with branches in Cambridge (UK), Houston (US) and Zoetermeer (NL), providing products and services globally. We are looking for a tenacious, competent and organized individual to join our high-paced, dynamic Technical Support team in Bar Hill. You will be primarily responsible for providing support to customers as well as supporting order fulfilment. This role is office based with some time spent in the dry laboratory. This will be a growing and evolving role with exciting prospects for the right candidate.
As our Technical Support Scientist you will be responsible for:
- Providing scientific technical support and supporting customers via email and phone with any queries
- Resolving complaints by proposing solutions which ensure customer’s satisfaction
- Troubleshooting customer applications (such as WB, IHC, ELISA, etc)
- Liaising promptly with colleagues worldwide to ensure smooth service
- Assisting with final product preparation and documentation
- Visual quality control of products and packaging
- Supporting the laboratory and technical support teams
- Reviewing customer feedback and suggesting relevant improvements
- Developing, implementing and reviewing current preparation and quality assurance processes and improving/optimising them where appropriate
- Identifying and suggesting automation and/or improvements for front and back end processes, workflow and functionality
In order to be successful in this role you must have:
- Life sciences degree (BSc, MRes, MSc, PhD) or equivalent experience
- Attention to detail
- Fluent in English
- 2-5 years Laboratory experience (ELISA, WB, IHC, and/or other similar immunological techniques)
It would be great if you had:
- Ability to explain things logically and clearly
- Experience in development, manufacturing, quality control/assurance, customer support or troubleshooting
- Experience with working lab protocols such as lab book keeping and management
Training will be provided. You will be organized, decisive, efficient and practical. You will have an ability to manage multiple projects simultaneously, have common sense, good communication skills and a good memory. You will be passionate about delivering an excellent customer experience. This role is 100% office based. The office is a large open-plan, newly refurbished modern space.
About Us: Abbexa believes in empowering individuals from an early stage. We seek to support you to draw your own personal career map in line with your ambitions and aspirations. Our informal and friendly culture is an ideal working environment to cultivate excellent professional development opportunities. Abbexa is an equal opportunities employer. We are committed to maintaining a diverse and inclusive workforce and are dedicated to promoting a culture of inclusion, respect and fairness and providing a positive environment for collaboration. We value diversity and are dedicated to treating all our colleagues and applicants fairly and with respect. Abbexa has been accredited as a Living Wage Employer. The Living Wage commitment means everyone working at Abbexa will receive the Living Wage which is higher than the government minimum wage.
Bar Hill offers a park, Tesco, coffee shop, barbers, clothes store and gyms, all within walking distance of the office. The package will include 21 days holiday (plus Bank Holidays) and the day off for your Birthday. It also includes access to a comprehensive pension scheme and healthcare benefits. This is a full-time, permanent position. The hours are Monday - Friday, 8am - 5pm (one hour lunch).
To make your application you will need to register on our site. This will allow us to process your application quickly and will allow you to keep track of the status of your application.
Technical Support Scientist in Bar Hill employer: Abbexa
Abbexa is an excellent employer, offering a dynamic work environment in the heart of Cambridge, where innovation meets collaboration. With a strong focus on employee growth, we provide comprehensive training and opportunities to engage with the scientific community through impactful digital marketing campaigns. Our supportive culture fosters creativity and teamwork, making it a rewarding place for those looking to make a meaningful contribution in the biotech sector.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Scientist in Bar Hill
✨Get Involved in Local Research Communities
Tap into local biotechnology meetups and research forums. These are great places to mingle with industry professionals, share your passion, and even discover unadvertised job openings. It's all about getting your face known in the field!
✨Leverage University Alumni Networks
If you're a recent grad, don’t underestimate the power of your university’s alumni network! Reach out to alumni working in biotechnology to gather tips about job openings at companies like Abbexa. You'd be surprised how willing people are to help out a fellow grad!
✨Show Off Your Projects
Curate a portfolio showcasing any research projects or internships you've completed in biotechnology. This tangible evidence of your skills can really impress employers when you chat with them at networking events or interviews. It's about making that killer first impression!
✨Stay Up-to-Date with Industry Trends
Biotech is a fast-paced field, so keeping yourself updated with the latest advancements is crucial. Attend industry conferences, webinars, or workshops to broaden your knowledge and meet potential employers. Plus, it’ll give you fantastic talking points for your interviews at places like Abbexa!
We think you need these skills to ace Technical Support Scientist in Bar Hill
Some tips for your application 🫡
Show Off Your Lab Skills:In the biotechnology field, it's super important to highlight your lab experience in your CV. Be sure to mention specific techniques or instruments you've mastered (think PCR, gel electrophoresis, etc.) and any relevant projects you've worked on. This will show Abbexa that you have the hands-on skills they need.
Tailor Your Technical Skills:Make sure to emphasise your technical skills, especially those relevant to the biotechnology sector. Include any software tools or programming languages you've used, like R or Python for data analysis, which could be key for this role at Abbexa.
Craft a Compelling Cover Letter:Since this is a full-time role, your cover letter should reflect not only your passion for biotechnology but also your long-term career ambitions. Share why you're excited about the work that Abbexa does and how you envision contributing to their goals. This shows that you’re not just looking for any job, but you're genuinely invested in this opportunity.
Include Your Papers and Projects:If you've published any papers or contributed to significant projects, mention them! These documents can boost your application and provide tangible evidence of your expertise in the biotechnology field. Don’t forget to link to any relevant publications or project summaries—this can set you apart from other candidates.
How to prepare for a job interview at Abbexa
✨Brush Up on Lab Techniques
Since you're eyeing a full-time gig in biotechnology, make sure you're well-versed in the lab techniques relevant to the role. Be ready to talk about PCR, CRISPR, or any specific methods mentioned in the job description at Abbexa. You might even be asked to demonstrate your understanding of these processes.
✨Know Your Bioinformatics Tools
Get comfortable with bioinformatics tools that are commonly used in the industry, like BLAST or Bioconductor. These are key in biotechnology, and having hands-on experience or at least familiarity can set you apart. Prepare to discuss any relevant projects you've worked on, especially if they involved data analysis or genomic research.
✨Show Your Teamwork Skills
Biotech often involves collaboration across multiple disciplines. Be ready to share stories that highlight your teamwork and communication skills, especially in research projects. Think about working with different teams at university or any internships – this is where you can show how well you fit into Abbexa's culture.
✨Research Recent Biotech Innovations
Stay updated on the latest trends and breakthroughs in biotechnology. Knowing what's happening in the field can help you engage in more meaningful discussions during your interview. Bring up recent articles or advancements that excite you, especially those related to the work being done at Abbexa. This shows your passion for the industry!
