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For Companies At a Glance
- Tasks: Be the friendly face for residents and guests, ensuring top-notch service and security.
- Company: Join a luxury residential development with just 20 exclusive apartments in St Johns Wood.
- Benefits: Enjoy a competitive salary, ongoing training, and a supportive team culture.
- Why this job: Perfect for those seeking experience in high-end property management while working weekends.
- Qualifications: Previous concierge or luxury customer service experience is preferred; strong communication skills are essential.
- Other info: Uniform provided, and you'll gain valuable insights into luxury living.
The predicted salary is between 18000 - 18000 £ per year.
Job Description
Weekend Night Concierge – Luxury Residential DevelopmentSchedule: Every Saturday & Sunday, 7:00pm – 7:00amSalary: £18,000 per annumLocation: NW8, St Johns Wood
We are seeking a polished and professional Weekend Night Concierge to join a prestigious residential development of just 20 exclusive apartments. This luxury site requires a dedicated individual who can deliver the very highest standards of service, security, and professionalism to discerning residents and their guests.
Role Overview
As the first point of contact during weekend evenings, you will be responsible for ensuring residents and guests receive a warm, discreet, and efficient service. You will oversee the smooth running of the building during your shift, providing concierge and security support, handling resident enquiries, managing deliveries, and ensuring the property is always maintained to the highest standard.
Key Responsibilities
- Act as the primary point of contact for residents, guests, and contractors, always presenting a professional, polished, and approachable manner.
- Deliver exceptional customer service, ensuring all residents and visitors feel welcomed and supported.
- Oversee the day-to-day operations of the development during night hours.
- Monitor and maintain building security, including CCTV, access control, and key/FOB management.
- Conduct regular internal and external security and health & safety patrols, promptly reporting any concerns.
- Manage the reception desk, including phone and email enquiries, parcel handling, and logging of deliveries.
- Co-ordinate access for contractors, utility providers, and authorised visitors, ensuring adherence to site procedures.
- Maintain accurate records, diaries, and logbooks to support smooth shift handovers.
- Ensure the reception area and all common parts are kept immaculate at all times.
- Respond promptly to emergency alarms and escalate any serious issues to the Property Manager without delay.
Skills, Experience & Attributes
- Previous concierge or luxury customer service experience, ideally within high-end residential or hospitality environments.
- Outstanding communication skills, both verbal and written.
- Impeccable personal presentation and a professional, confident manner.
- Strong organisational skills with excellent attention to detail.
- Proficient in IT systems (Microsoft Office and building management systems).
- Reliable, discreet, and able to remain calm under pressure.
- A genuine commitment to delivering 5-star service at all times.
Benefits
- Competitive salary of £18,000 per annum (weekend-only position).
- Opportunity to work in a prestigious luxury residential environment.
- Ongoing training and development opportunities.
- Supportive management team and strong company culture.
- Pension scheme and statutory holiday entitlement.
- Uniform provided.
- Opportunity to gain valuable experience in high-end property management.
Weekend Night Concierge employer: Abbatt Property Recruitment
Contact Detail:
Abbatt Property Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Weekend Night Concierge
✨Tip Number 1
Familiarise yourself with the luxury residential sector. Understanding the expectations of high-end clients will help you tailor your approach during interviews and discussions.
✨Tip Number 2
Highlight any previous experience in concierge or customer service roles, especially in luxury settings. Be ready to share specific examples of how you provided exceptional service.
✨Tip Number 3
Prepare to demonstrate your communication skills. Practice articulating your thoughts clearly and confidently, as this role requires outstanding verbal and written communication.
✨Tip Number 4
Showcase your organisational skills by discussing how you manage multiple tasks efficiently. Being able to prioritise and maintain attention to detail is crucial for this position.
We think you need these skills to ace Weekend Night Concierge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in concierge or luxury customer service roles. Emphasise any previous work in high-end residential or hospitality environments to align with the job requirements.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for delivering exceptional service. Mention specific examples of how you've provided outstanding customer service in past roles, and express your enthusiasm for working in a luxury residential environment.
Highlight Key Skills: In your application, focus on key skills mentioned in the job description, such as communication, organisation, and attention to detail. Use bullet points to make these skills stand out and provide examples of how you've demonstrated them in previous positions.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your professionalism and attention to detail, which are crucial for this role.
How to prepare for a job interview at Abbatt Property Recruitment
✨Dress to Impress
As a Weekend Night Concierge, your appearance is crucial. Make sure to dress smartly and professionally for the interview. This not only shows respect for the role but also reflects the high standards expected in a luxury environment.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your ability to deliver exceptional customer service. Think of situations where you went above and beyond for a client, as this will resonate well with the interviewers looking for a polished candidate.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss how you handle challenging situations, especially under pressure. The role requires calmness and discretion, so share specific instances where you successfully managed emergencies or difficult requests.
✨Familiarise Yourself with the Property
Research the residential development and its location before the interview. Understanding the property and its unique features will allow you to speak confidently about how you can contribute to maintaining its high standards.
