Residential Development Manager

Salary: £45,000 - £50,000 per annum

Working hours: Monday – Friday (9:00am – 17:00pm)

Location: TW12

Profile

Our client is the UK’s leading residential property services provider, managing over 330,000 homes across 5,800 developments in England, Wales, and Scotland. With more than 40 years of experience and a team of 3,300 employees, the company partners with developers, investors, freeholders, and over 1,600 Resident Management Companies to deliver expert management and customer service across the residential sector.

Responsibilities

• Effective service levels, acting as the representative towards customers, clients and Developers, ensuring all aspects of the development are fully presentable, serviced and properly maintained.
• Maintaining working relationships with the committee of any Residents Association / RMC, RTM.
• Attending meetings as appropriate and delivering on-going training needs to support the team.
• Utilising appropriate internal and external methods and support.
• Conducting frequent reviews with direct reports providing constructive feedback and coaching, ensuring KPI’s and SLA’s are met.
• Managing performance, setting guidelines, managing holiday/sickness absences and organising shift cover, undertaking or organising emergency cover as required.
• Cost control and review of expenditure and accounts, including setting service charges and presenting accounts together with preparation and presentation of bi-monthly financial summary reports.
• Proactive customer/contractors and client meetings, ensuring issues are promptly administered and dealt with within the agreed timeframes.
• Responding to complaints, up to Stage 1, and collaborating with Regional Manager in Stage 2 complaints responses.
• Reviewing year-end accounts and monitoring financials. Quarterly reporting to the client.
• Conducting risk assessments, health and safety checks and routine testing requirements ensuring concerns are acted upon and completed within the given timeframe.
• Monitoring and supervision of contractors, carrying out works on and around the development.
• Knowledge of High Building Safety and legislation.
• Ensuring all works orders are monitored and delivered within the designated time frame.
• Knowledge of Section 20 consultation (working with major works team to expedite major works due).
• Ensuring reactive/planned works are conducted to a high quality.
• Investigating and reporting all irregular incidents to the development manager.
• Providing a response to emergency queries (out of normal office hours) directing colleagues as appropriate including attendance where necessary.
• Regular inspection audits of the site and taking/organising remedial action when required, ensuring the fabric of the building both externally and internally is maintained and serviced to a high standard, including the achievement of all KPIs set.

Development information

Development consists of 375 units and 3 blocks. Service Charge up to 1.3 Million. Residents gym.

Essential Experience

• Service charge budget experience required.
• Residential Experience.
• 4 years’ experience working within the job title.
• Up to date with all building legislation and end of year accounts.

Ideal experience

• ATPI qualified – if not, our client will put you through the course.

Benefits

• Birthday off.
• 25 days annual leave.
• Death in service 2 x annual salary.
• Private medical care (Opt into – taxable perk).
• Voluntary life 2025.
• 4% Pension scheme.
• Child care vouchers renew every January.
• Long service awards – 10 years.
• Sick pay – 6 months – 5 years = 6 weeks pay / 5 years – 10 years = Up to 12 weeks.

If this would be something of interest, please apply with your CV and Niamh will be in touch.