Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the friendly face at the front desk, assisting residents and guests daily.
- Company: Join a vibrant residential team in Hounslow focused on exceptional service.
- Benefits: Enjoy 25 days off, enhanced pension, and growth opportunities.
- Why this job: Perfect for those who love helping others and thrive in a dynamic environment.
- Qualifications: Experience in customer service is key; strong communication skills are a must.
- Other info: Work a flexible rota of 4 on, 4 off, from 6:30am to 6:30pm.
The predicted salary is between 24000 - 36000 £ per year.
Job Description
Job title: Day Concierge
Location: Hounslow
Job type: Full time, Permanent
Salary: 30,000
Rota: 4 on 4 off / 6:30am – 6:30pm
About the Role:
We are looking for an organised, people focused Concierge to join a residential team in Hounslow. As the main point of contact at the front desk, you will assist with on-site deliveries, address customer queries, handle service requests and day-to day duties, ensuring a smooth and welcoming experience for all.
Key Responsibilities:
- Greet residents and guests, manage calls and front desk enquiries.
- Maintain high standards of customer service and professional appearance.
- Handle complaints calmly and effectively.
- Oversee site security, including CCTV monitoring and access control.
- Manage deliveries, mail, and key logs accurately.
- Monitor and report Health & Safety or security issues; act in emergencies.
- Perform regular site inspections and report maintenance issues.
- Enforce fire safety protocols while on duty.
- Provide clear shift handovers and assist the Building Manager as required.
Skills and Experience:
- Proven experience in a front-of-house or concierge role, with a strong emphasis on delivering outstanding customer service.
- Confident and articulate communicator, demonstrate effective verbal and written communication skills.
- Ability to build strong relationships with a diverse range of customers and clients.
- Proficient in administrative tasks and electronic record-keeping. Exhibit strong attention to detail.
- Strong problem-solving skills and the ability to handle challenges effectively.
Benefits:
- 25 days paid annual leave
- Enhanced pension
- Access to training and development
- Opportunity to progress within the company
Residential Concierge employer: Abbatt Property Recruitment
Contact Detail:
Abbatt Property Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Residential Concierge
✨Tip Number 1
Familiarise yourself with the local area of Hounslow. Knowing the neighbourhood will help you answer residents' queries more effectively and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills. As a concierge, you'll need to interact with a variety of people daily, so being articulate and confident will set you apart from other candidates.
✨Tip Number 3
Demonstrate your problem-solving abilities in conversations. Think of examples where you've successfully handled complaints or challenges, as this will highlight your capability to manage difficult situations.
✨Tip Number 4
Show your commitment to customer service by researching best practices in the industry. Being knowledgeable about high standards in customer care can impress during any discussions with us.
We think you need these skills to ace Residential Concierge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and front-of-house roles. Emphasise any specific skills that align with the responsibilities of a Residential Concierge, such as communication and problem-solving.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing excellent customer service. Mention specific examples from your past experiences that demonstrate your ability to handle complaints and manage enquiries effectively.
Highlight Relevant Skills: In your application, clearly outline your skills related to administrative tasks, electronic record-keeping, and attention to detail. These are crucial for the role and should be evident in your written application.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which is essential for a Concierge role.
How to prepare for a job interview at Abbatt Property Recruitment
✨Showcase Your Customer Service Skills
As a Residential Concierge, your ability to provide outstanding customer service is crucial. Prepare examples from your past experiences where you successfully handled customer queries or complaints, demonstrating your calm and effective approach.
✨Demonstrate Strong Communication Abilities
Effective verbal and written communication is key in this role. During the interview, practice articulating your thoughts clearly and confidently. You might also want to prepare for questions that assess your ability to communicate with diverse individuals.
✨Highlight Your Organisational Skills
Being organised is essential for managing deliveries, mail, and key logs. Be ready to discuss how you prioritise tasks and maintain attention to detail in your previous roles, as this will show your potential employer that you can handle the responsibilities of the position.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that test your problem-solving skills. Think about situations where you had to act quickly or manage emergencies, and be prepared to explain your thought process and actions taken during those times.
