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- Tasks: Be the friendly face of our residential site, assisting residents and visitors with their needs.
- Company: Join a vibrant team at a luxury residential establishment in Maida Vale.
- Benefits: Gain valuable experience in customer service and build your professional network.
- Other info: Enjoy a dynamic work environment with opportunities to grow your skills.
- Why this job: Perfect for those who love interacting with people and providing top-notch service.
- Qualifications: Must have 2 years' experience in a luxury concierge role.
The predicted salary is between 24000 - 30000 £ per year.
We are currently recruiting for a new Night Porter to become a part of the team at a residential site with 195 apartments in Maida Vale (W9), initially on a 3 month fixed-term contract. The porter is the first point of contact for all residents, visitors, and contractors. They must be professional in manner and appearance at all times and available to assist residents, visitors and contractors with any enquiries they may have in a positive, solution-oriented way.
Exceptional customer service skills with excellent attention to detail with an uncompromising outlook to maintaining the highest standards is a must. Outstanding communication skills, both written and verbal. Confident and dynamic speaker, able to communicate and interact effectively with residents and others. Enthusiastic, proactive and positive personality with ability to build trusting relationships with residents, colleagues and others. We will require 2 years' minimum of residential concierge experience at a luxury establishment.
Main duties and responsibilities:
- To meet and greet all residents, visitors, contractors in a courteous and professional manner at all times;
- To act as the first point of call of all incoming telephone, intercom, email and face-to-face enquiries, responding to queries efficiently and positively;
- To receive and log parcels and packages on behalf of residents;
- To hand over parcels, packages...
Night Porter (3 Month FTC) employer: Abbatt Property Recruitment
Contact Detail:
Abbatt Property Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter (3 Month FTC)
✨Tip Number 1
Make sure you know the ins and outs of the role before you step into that interview. Research the company and its values, especially how they relate to customer service. This will help us show that you're not just a good fit for the job, but also for the team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact, being able to articulate your thoughts clearly is key. Try role-playing with a friend or family member to get comfortable with common scenarios you might face as a Night Porter.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and polished when you arrive for your interview. It shows that you take the role seriously and understand the importance of maintaining high standards.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Night Porter (3 Month FTC)
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your exceptional customer service skills in your application. We want to see how you've gone above and beyond in previous roles, especially in a residential or luxury setting.
Be Professional and Personable: Since you'll be the first point of contact for residents and visitors, it's crucial to convey a professional yet friendly tone in your written application. Let your personality shine through while maintaining that professional edge!
Attention to Detail is Key: We love candidates who pay attention to detail. Make sure your application is free from typos and errors, and consider including specific examples that demonstrate your meticulous nature in past roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity as a Night Porter!
How to prepare for a job interview at Abbatt Property Recruitment
✨Dress to Impress
As a Night Porter, you'll be the first point of contact for residents and visitors, so make sure you dress smartly. A professional appearance goes a long way in making a great first impression. Think about how you want to represent yourself and the establishment.
✨Know Your Stuff
Familiarise yourself with the residential site and its services before the interview. Being able to discuss the facilities and how you would handle common enquiries shows that you're proactive and genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience where you've provided exceptional customer service. Highlight situations where you resolved issues or went above and beyond for residents or guests. This will demonstrate your ability to maintain high standards.
✨Practice Your Communication
Since outstanding communication skills are key for this role, practice articulating your thoughts clearly. You might even want to do a mock interview with a friend, focusing on how you would interact with residents and handle enquiries effectively.