At a Glance
- Tasks: Welcome residents and guests, ensuring a friendly and professional environment.
- Company: Join a modern residential development in vibrant East London.
- Benefits: Life insurance, gym membership contribution, pension scheme, and training opportunities.
- Other info: Enjoy a dynamic role with opportunities for career progression.
- Why this job: Be the first point of contact and make a real difference in residents' lives.
- Qualifications: Experience in customer service and excellent communication skills required.
The predicted salary is between 22000 - 22000 £ per year.
Location: East London
Shift Pattern: Thursday to Sunday
Working Hours: 8:00am - 8:00pm (12-hour shifts, including a 1-hour unpaid lunch break)
Salary: £22,000 per annum
About the Role
Abbatt are currently recruiting for a professional, friendly and customer-focused Day Concierge to join a modern residential development in East London. This is an excellent opportunity for someone who takes pride in delivering outstanding customer service and creating a welcoming, safe and professional environment for residents, guests, contractors and visitors. As the first point of contact within the development, you will play an important role in ensuring the smooth day-to-day running of the building while providing a high standard of service and support to residents.
Ideal Experience & Skills
- Previous experience in a concierge, front-of-house, residential or hospitality role.
- A strong background in delivering excellent customer service.
- Excellent communication and interpersonal skills, with a friendly and professional approach.
- Experience coordinating contractors, suppliers and building maintenance activities.
- A good understanding of fire safety, health and safety, and building security procedures.
- The ability to handle confidential information with discretion and professionalism.
- A proactive, reliable and organised approach, with the ability to work independently and as part of a team.
Key Responsibilities
- Welcome and greet residents, guests and visitors, ensuring a friendly and professional first impression at all times.
- Respond to resident and visitor enquiries both in person and over the telephone, providing assistance in a timely and professional manner.
- Deliver a consistently high standard of customer service, ensuring residents feel valued and supported.
- Maintain the security of the building by monitoring CCTV, controlling access and supporting the smooth operation of parking facilities.
- Carry out regular patrols of the development, identifying and reporting any maintenance issues, faults or security concerns.
- Liaise with contractors, suppliers and maintenance teams, assisting with the coordination of building works where required.
- Ensure all health and safety concerns, security incidents, complaints and accidents are reported and recorded appropriately.
- Manage the issuing and return of keys, ensuring they are only released to authorised individuals and accurate records are maintained.
- Receive, organise and manage all deliveries, parcels and registered mail.
- Ensure parcels and registered mail are handed over to the correct residents and signed for where required.
- Notify residents promptly when deliveries are ready for collection.
- Maintain a clean, tidy and organised reception and concierge area at all times.
- Ensure all relevant procedures and building policies are followed throughout each shift.
Benefits
- Life insurance cover.
- Gym membership contribution.
- 4% pension scheme.
- Access to accredited training courses to support professional development and career progression.
Why Join Us?
This is a fantastic opportunity to join a professional residential team where delivering exceptional customer service, maintaining high standards and creating a positive resident experience are at the heart of the role.
Weekend Concierge - Friday to Sunday in London employer: Abbatt Property Recruitment
Join a dynamic and growing residential property management business in Borehamwood, where your organisational skills will be valued and rewarded. With a hybrid working model, you’ll enjoy the flexibility of working from home while being part of a supportive team that fosters professional growth and development. This role offers a unique opportunity to take ownership of projects in a collaborative environment, making it an excellent place for those seeking meaningful and impactful work.
Contact Details:
Abbatt Property Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Weekend Concierge - Friday to Sunday in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Abbatt Property Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Abbatt Property Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Weekend Concierge - Friday to Sunday in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Abbatt Property Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Abbatt Property Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Abbatt Property Recruitment!
How to prepare for a job interview at Abbatt Property Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
