At a Glance
- Tasks: Welcome residents and manage front-of-house duties in a high-end residential setting.
- Company: Prestigious modern residential development in Shoreditch.
- Benefits: 20 days annual leave, pension contribution, life insurance, and gym discounts.
- Other info: Enjoy career development opportunities in a friendly and professional environment.
- Why this job: Join a dynamic team and create exceptional experiences for residents.
- Qualifications: Experience in concierge or customer service roles with strong communication skills.
The predicted salary is between 29000 - 29000 £ per year.
We are currently seeking an experienced Day Concierge to join a prestigious modern residential development in Shoreditch. This is a fantastic opportunity for a professional and personable front-of-house individual who takes pride in delivering an exceptional resident experience. The successful candidate will have excellent written and verbal communication skills, the confidence to deal with complaints and emergency situations, and the professionalism required to represent a high-end residential development.
As a key representative of the development, you will be the first point of contact for residents, visitors, contractors, and clients. You will play an important role in creating a welcoming, secure, and well-managed environment while building positive and professional relationships with residents. A friendly and approachable manner, combined with discretion, courtesy, and attention to detail, is essential for this role.
Location: Shoreditch
Hours of work: 07:00 - 19:00 4 days on 4 days off
Salary: £29,000 per annum
About You
We are looking for someone who ideally has:
- Previous experience working in a residential, property, or similar concierge environment
- A strong track record of providing excellent customer service
- Experience liaising with contractors and coordinating works within a busy residential development
- A good understanding of fire safety, health & safety, and general security procedures
- The ability to deal with confidential and sensitive information professionally and discreetly
- Excellent communication and interpersonal skills
- A calm, professional approach when dealing with incidents, complaints, or unexpected situations
Key Responsibilities
Welcoming and assisting residents, visitors, and contractors in a professional and friendly manner. Managing front-of-house duties, including reception and telephone enquiries. Providing a high level of service and assistance to residents and their guests. Maintaining building security through effective access control and CCTV monitoring. Liaising professionally with leaseholders, residents, managing agents, and contractors. Carrying out regular building patrols and reporting any faults, maintenance issues, or security concerns to the Building Manager. Completing weekly fire alarm, lift alarm, and other required compliance checks, ensuring all records are accurately maintained. Responding promptly and appropriately to emergencies, incidents, and complaints in line with Health & Safety procedures. Managing key control systems and maintaining accurate sign-in and sign-out records. Receiving and securely managing deliveries, parcels, and registered mail. Notifying residents when deliveries or parcels are ready for collection. Supporting the wider on-site team in maintaining a safe, secure, and welcoming residential environment.
Benefits
20 days annual leave
4% pension contribution
Life insurance
Discounted gym membership
Opportunities for career development and progression
If you are passionate about delivering first-class customer service, take pride in your appearance and professionalism, and enjoy creating a welcoming and secure environment for residents, we would love to hear from you.
Concierge - High End Residential in London employer: Abbatt Property Recruitment
Join a dynamic and growing residential property management business in Borehamwood, where your organisational skills will be valued and rewarded. With a hybrid working model, you’ll enjoy the flexibility of working from home while being part of a supportive team that fosters professional growth and development. This role offers a unique opportunity to take ownership of projects in a collaborative environment, making it an excellent place for those seeking meaningful and impactful work.
Contact Details:
Abbatt Property Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Concierge - High End Residential in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Abbatt Property Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Abbatt Property Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Concierge - High End Residential in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Abbatt Property Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Abbatt Property Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Abbatt Property Recruitment!
How to prepare for a job interview at Abbatt Property Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
