Assistant Development Manager in Hayes

The Assistant Development Manager will provide high-quality administrative, operational, and management support to the Development Manager. The role is integral to the successful day-to-day operation of the Estate, ensuring policies, procedures, and company standards are upheld while delivering a consistently high level of service to residents, contractors, and stakeholders.

Key Responsibilities

• Support the Development Manager in the day-to-day management of the Estate.
• Ensure estate compliance is maintained, including reporting relevant defects to the Client during the defect liability period.
• Assist in tracking, updating, and resolving defects with the Client.
• Ensure actions are completed within agreed Service Level Agreements (SLAs).
• Carry out site visits via DataStation and ensure all visits are completed on time.
• Proactively identify issues, solve problems, and recommend service improvements.
• Maintain effective working relationships with existing and future estate contractors.
• Supervise and manage contractors in relation to performance, value for money, and compliance.
• Indirectly supervise on-site staff including administrators, yard staff, handymen, and cleaners.
• Tender for high-value contracts in compliance with Section 20 requirements.
• Liaise with contractors attending site, manage key handling, and follow up where keys are not returned by the end of the working day.
• Check, approve, or query contractor invoices as appropriate.
• Manage the estate purchasing and ordering system (MRI Qube), raising purchase orders as required.
• Assist in managing budgets in line with Estate Management direction.
• Order and manage stock for cleaning supplies, stationery, and first aid materials.
• Maintain and update DataStation, ensuring records remain accurate and current.
• Update, amend, and manage estate and facilities management databases.
• Produce reports as directed by the Development Manager, including gym usage and DataStation reports.
• Manage the fingerprint clock-in system and reconcile invoices against recorded attendances.
• Act as a key point of contact for residents, lessees, tenants, estate agents, surveyors, and clients.
• Deal with resident enquiries, escalating issues where appropriate.
• Prepare and distribute electronic welcome packs to new tenants and lessees, following up on missing information.
• Communicate with car parking management companies (temporary and permanent) and administer all related correspondence.
• Administer the sale and programming of fobs and remotes as required.
• Take water meter readings upon resident request and record monthly estate water and electricity readings.
• Manage telephone, email, and written correspondence, ensuring timely responses and appropriate follow-up.
• Maintain electronic and paper filing systems for the property management team.
• Plan and organise the Estate calendar to ensure efficient time management.
• Meet and greet residents, clients, and contractors as required.
• Check estate internal postboxes regularly.
• Update building noticeboards as required.
• Write and circulate monthly newsletters, circular letters, and resident communications.
• Handle general office duties including photocopying, post, and registered mail.
• Work in accordance with the Landlord & Tenant Act and all relevant legislation.
• Ensure activities are delivered within approved budgetary constraints.
• Adhere to company policies, procedures, and health & safety requirements.

Essential Experience & Skills

• Proven experience in leasehold residential property management, ideally within large London estates (currently approx. 1,200 units).
• Previous experience using MRI Qube (highly desirable).
• Excellent customer service and communication skills with a strong resident-focused approach.
• Ability to work effectively as part of a team and support wider estate operations.

Desired

• Ideally hold an Affiliate TPI qualification.

Benefits

• 23 days annual leave
• Increase of annual leave by 2 days after 2 years of service
• Holiday Buy and Sell (available during the annual enrolment window in December)
• Enhanced pension scheme
• Life Assurance (above core cover – taxable benefit)
• Private Medical Insurance (taxable benefit)
• Critical Illness Cover (taxable benefit)
• Health Cash Plan (taxable benefit)
• Tax-free Childcare Vouchers (closed to new entrants)
• Eye Care Vouchers
• Flu Vouchers
• Employee Assistance Programme (EAP)

If this would be something of interest, please apply with your CV and Niamh will be in touch.