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- Tasks: Support the Development Manager with administration and coordinate tasks with contractors and residents.
- Company: Join the UK's top residential property services provider with over 40 years of experience.
- Benefits: Enjoy 25 days annual leave, enhanced pension, private medical cover, and long service awards.
- Why this job: Be part of a dynamic team making a real impact in residential management and customer service.
- Qualifications: Strong written communication skills and a proactive approach to problem-solving are essential.
- Other info: Work Monday to Friday, 9am to 5pm, in a supportive and collaborative environment.
The predicted salary is between 24000 - 36000 £ per year.
Job Description
Job Title: Estate AdministratorSalary: £30,000 per annumWorking Hours: Monday – Friday (9:00am – 17:00pm)Location: FelthamProfile:Our client is the UK's leading residential property services provider, managing over 330,000 homes across 5,800 developments in England, Wales, and Scotland. With more than 40 years of experience and a team of 3,300 employees, the company partners with developers, investors, freeholders, and over 1,600 Resident Management Companies to deliver expert management and customer service across the residential sector.Key Responsibilities:
To provide a high level of administration support to the Development Manager To be a part of the Team maintaining the policies, company rules and to provide consistent quality work.Main Duties:
Prioritise work load to ensure that deadlines and targets are met within the appropriate time scales. Coordinate basic works which includes dealing with contractors and estate staff accordingly. Good written grammar is a necessity, as the administrator will be required to draft correspondence. Dealing with resident enquiries as and when appropriate and escalating accordingly. To update and, when required, facilitate the sale of fobs and remotes. Program as required. To liaise with contractors when they attend site and manage the handling of keys. This will include following up with contractors where they have not returned to the estate office by the end of the office working day. Update, amend, maintain & manage the main database of information for the estate. This is to include Welcome packs, Purchase Orders, HSMS folders and DataStation or any software system that may be implemented. Manage the estate purchase ordering software system, placing PO's as necessary. This is currently managed through MRI Qube. Send out Welcome packs (electronically) to all new tenants & lessees, with follow-up to all non-received details. Communicate with the car parking company (temporary and permanent), administer all related correspondence relating to this. To take water meter readings upon request of a resident To take estate water and electricity meter readings on a monthly basis. Look after fingerprint clock in system and deal with invoices in accordance with recorded attendances. Deal with telephone enquiries together with any associated follow-up. Deal with email correspondence and replies as necessary, keeping team updated with current issues. Meeting and greeting clients, residents & contractors as required. Deal with all written correspondence on behalf of the team as required. Maintain electronic filing systems associated with the administration role. Liaising with Development Manager, Estate Agents, Lessees, Tenants, Surveyors and personnel as required. Regular checking of the estate internal postboxes across the estate. Send out circular monthly newsletters, letters/email updates to residents and lessees as requested by the Development/Assistant Manager. Assisting with all aspects of estate management as directed. Any other office related tasks as required. To adhere to the Landlord & Tenant Act and work within the approved budgetary constraints as directed by Estate Management. To pro-actively solve problems and recommend changes to make improvements. Produce reports for the Development Manager as directed. This will be to include, gym usage, Collating DataStation into an excel spreadsheet (or software in use at the time).* To manage and order as necessary the stock/order system for cleaning, stationery and first aid suppliesBenefits:
- 25 days annual leave
- Enhanced pension scheme
- Critical illness cover
- Private medical
- Long service awards
Estate Administrator employer: Abbatt Property Recruitment
Contact Detail:
Abbatt Property Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Estate Administrator
✨Tip Number 1
Familiarise yourself with the property management sector, especially the specific responsibilities of an Estate Administrator. Understanding the nuances of managing residential properties and the key players involved will give you a significant edge during interviews.
✨Tip Number 2
Network with professionals in the property management field. Attend local events or join online forums related to estate management. Building connections can lead to valuable insights and potential referrals for the position.
✨Tip Number 3
Demonstrate your organisational skills by preparing examples of how you've successfully managed multiple tasks or projects in the past. Be ready to discuss these experiences during your interview to showcase your ability to prioritise effectively.
✨Tip Number 4
Research the company thoroughly, including their values and recent developments. Tailoring your conversation to reflect your understanding of their operations and how you can contribute will make a strong impression on the hiring team.
We think you need these skills to ace Estate Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of an Estate Administrator. Emphasise your administrative skills, attention to detail, and any experience with property management or customer service.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the job description. Mention your understanding of the role and how your background makes you a suitable candidate. Use clear and professional language, showcasing your written communication skills.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as organisation, communication, and problem-solving. Provide examples from your past experiences that demonstrate these abilities.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any grammatical errors or typos. Good written grammar is essential for this role, so ensure your application reflects your attention to detail.
How to prepare for a job interview at Abbatt Property Recruitment
✨Research the Company
Before your interview, take some time to learn about the company’s history, values, and services. Understanding their role in managing residential properties will help you tailor your answers and show genuine interest.
✨Demonstrate Strong Communication Skills
As an Estate Administrator, you'll need to communicate effectively with residents, contractors, and team members. Be prepared to showcase your written and verbal communication skills during the interview by providing examples of how you've handled similar situations in the past.
✨Showcase Your Organisational Skills
The role requires managing multiple tasks and deadlines. Highlight your ability to prioritise work and manage your time effectively. You could mention specific tools or methods you use to stay organised.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle challenging situations. Think of examples from your previous experience where you successfully resolved issues or improved processes, as this will demonstrate your proactive approach.
