At a Glance
- Tasks: Be the friendly face of our community, assisting residents and visitors with their needs.
- Company: Join a modern development in Beckton, where your role matters.
- Benefits: Competitive pay, flexible hours, and a vibrant work environment.
- Other info: Great opportunity to build relationships and grow in a supportive team.
- Why this job: Make a difference in residents' lives while honing your customer service skills.
- Qualifications: 2 years of concierge experience and a positive, proactive attitude required.
The predicted salary is between 25000 - 30000 £ per year.
We are currently recruiting for a new Day Concierge to become a part of the team at a beautiful modern development of 391 units in Beckton (E6). The concierge is the first point of contact for all residents, visitors, and contractors. They must be professional in manner and appearance at all times and available to assist residents, visitors and contractors with any enquiries they may have in a positive, solution-oriented way.
Exceptional customer service skills with excellent attention to detail with an uncompromising outlook to maintaining the highest standards is a must. Outstanding communication skills, both written and verbal. Confident and dynamic speaker, able to communicate and interact effectively with residents and others. Enthusiastic, proactive and positive personality with ability to build trusting relationships with residents, colleagues and others. We will require 2 years' minimum of concierge experience at a residential establishment.
Main duties and responsibilities:
- To meet and greet all residents, visitors, contractors in a courteous and professional manner at all times;
- To act as the first point of call of all incoming telephone, intercom, email and face-to-face enquiries, responding to queries efficiently and positively;
- To receive and log parcels and packages on behalf of residents;
- To hand over parcels, packages, keys (and other logged items) to residents.
Day Concierge (SIA Required) employer: Abbatt Property Recruitment
Join our vibrant team as a Day Concierge in Beckton, where we pride ourselves on creating a welcoming and professional environment for our residents and visitors. With a strong emphasis on exceptional customer service, we offer a supportive work culture that values your contributions and encourages personal growth through ongoing training and development opportunities. Experience the unique advantage of working in a modern development that fosters community spirit and collaboration among colleagues.
Contact Details:
Abbatt Property Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Day Concierge (SIA Required)
✨Tip Number 1
Make sure to research the development and its residents before your interview. Knowing the ins and outs of the place will help you stand out as someone who genuinely cares about the community.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact, being able to articulate your thoughts clearly and confidently is key. Try role-playing with a friend to get comfortable.
✨Tip Number 3
Show off your customer service experience! Think of specific examples where you've gone above and beyond for residents or clients. This will demonstrate your proactive attitude and ability to build relationships.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Day Concierge (SIA Required)
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your exceptional customer service skills in your application. We want to see how you've gone above and beyond for residents or clients in the past, so share specific examples that showcase your attention to detail and positive attitude.
Be Professional and Personable:Since you'll be the first point of contact for everyone, it's crucial to convey a professional yet friendly tone in your written application. Use clear and concise language, and let your personality shine through to show us you're the right fit for our team.
Tailor Your Application:Don't just send out a generic application! Take the time to tailor your CV and cover letter to the Day Concierge role. Mention your relevant experience, especially if you have worked in a residential establishment before, and explain why you're excited about this opportunity with us.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and it helps us keep track of all applications. Plus, you’ll get to see more about our company culture and values while you’re at it!
How to prepare for a job interview at Abbatt Property Recruitment
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Day Concierge role. Familiarise yourself with the key responsibilities and think about how your previous experience aligns with them. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
As a concierge, exceptional customer service is crucial. Prepare examples from your past roles where you went above and beyond for residents or clients. Highlight your ability to handle difficult situations with a positive attitude, as this will demonstrate your problem-solving skills.
✨Practice Your Communication Skills
Since you'll be interacting with various people, practice your verbal and written communication skills. Consider doing mock interviews with a friend or family member, focusing on clear and confident responses. This will help you feel more at ease during the actual interview.
✨Dress to Impress
First impressions matter, especially in a role where professionalism is key. Dress smartly for your interview, reflecting the high standards expected of a Day Concierge. This shows that you take the opportunity seriously and are ready to represent the development well.
