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- Tasks: Be the friendly face for residents, helping with inquiries and ensuring security.
- Company: Join a dynamic team in residential developments focused on community and service.
- Benefits: Enjoy a competitive salary, flexible 4 on 4 off schedule, and a supportive work environment.
- Why this job: Build meaningful relationships while making a positive impact in residents' lives every day.
- Qualifications: Previous hospitality experience and strong customer service skills are a must.
- Other info: Work hours are from 07:00 to 19:00, perfect for those seeking a balanced lifestyle.
The predicted salary is between 29170 - 29170 £ per year.
We are currently recruiting for a Day Concierge to work in our residential developments based in Hounslow (TW3). You will have the responsibility of being the first point of contact for all residents, visitors, and contractors; being professional in manner and appearance at all times; and available to assist residents, visitors and contractors with any enquiries they may have. You’ll be a people person, go that little bit further to get to know the residents building strong relationships with them on an individual level whilst always being completely professional, courteous and respectful. You’ll be the first and primary point of contact for residents when it comes to any support they need at the place they call home. Ideally, you’ll have all or most of the experience we’re asking for: Previous experience within the hospitality industry, preferably within a similar role Significant experience providing exemplary levels of customer service Experience in managing contractors and building works within a busy development Awareness of general fire, health & safety and security Proven ability to and handle confidential information with professionalism and discretion Responsibilities Meet and greet the residents and answer enquiries by telephone or from callers to the desk. Assist the residents, guests and visitors when required. Ensure effective security of residents and the building at all times including manning any CCTV and aid the smooth running of car parking facilities. Be courteous and helpful to residents, guests, suppliers, tradesmen and the general public. Communicate with leaseholders and managing agents in an attentive and personable manner. Carry out regular patrols of the entire building and report any faults and/or security breaches found to the Building Manager. Perform weekly fire alarm, lift alarm and other regulatory tests and inspections, and report any issues to the Property Manager as well as log/file records for inspection purposes; Ensure correct reporting of any security/Health & Safety issues, incidents and complaints. Taking appropriate action in the event of an emergency. Issue keys only to correct personnel/residents whilst recording at all times the signing in and out of keys. Be responsible for all deliveries to the main reception desk, receiving and safekeeping of all parcels/registered mail. Correct issuing of all parcels/registered mail with a record which must be signed by residents. Notify residents of any deliveries to arrange collection from the front desk. Maintain accurate and timely records for all residents via the platform ‘Buildinglink’. Hours: 4 on 4 off; 07:00-19:00 Salary: £29,170 per annum or £13.36 per hour Location: Hounslow (TW3) If this position is of interest to you, please send your CV across. Unfortunately, if you’ve not heard from us within two weeks, please assume your application has been unsuccessful on this occasion. AMRT1_UKCT
Day Concierge employer: Abbatt Property Recruitment
Contact Detail:
Abbatt Property Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Day Concierge
✨Tip Number 1
Familiarize yourself with the local area of Hounslow. Knowing the neighborhood will help you build rapport with residents and assist them better with their inquiries.
✨Tip Number 2
Brush up on your customer service skills. Since you'll be the first point of contact, demonstrating a friendly and professional demeanor is crucial in making a positive impression.
✨Tip Number 3
Gain some knowledge about fire safety and security protocols. Being well-versed in these areas will not only help you perform your duties effectively but also instill confidence in the residents.
✨Tip Number 4
Practice your communication skills. You'll need to interact with various stakeholders, so being able to communicate clearly and courteously is key to building strong relationships.
We think you need these skills to ace Day Concierge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the hospitality industry and customer service. Emphasize any previous roles where you interacted with residents or managed contractors.
Craft a Strong Cover Letter: Write a cover letter that showcases your people skills and ability to build relationships. Mention specific examples of how you've provided exemplary customer service in past roles.
Highlight Relevant Skills: In your application, emphasize your awareness of health & safety regulations, security protocols, and your ability to handle confidential information with discretion.
Follow Up: After submitting your application, consider sending a polite follow-up email if you haven't heard back within a week. This shows your enthusiasm for the position and keeps you on their radar.
How to prepare for a job interview at Abbatt Property Recruitment
✨Show Your People Skills
As a Day Concierge, you'll be the first point of contact for residents and visitors. Make sure to highlight your experience in building relationships and providing excellent customer service during the interview.
✨Demonstrate Professionalism
Dress appropriately and maintain a professional demeanor throughout the interview. This role requires you to be courteous and respectful, so showing these qualities from the start will make a great impression.
✨Prepare for Scenario Questions
Expect questions about how you would handle specific situations, such as dealing with difficult residents or managing security issues. Think of examples from your past experience that showcase your problem-solving skills.
✨Know the Responsibilities
Familiarize yourself with the key responsibilities listed in the job description. Be ready to discuss how your previous experience aligns with tasks like managing deliveries, conducting safety inspections, and maintaining records.
