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For Companies At a Glance
- Tasks: Be the friendly face for residents, providing top-notch service and support.
- Company: Join Abbatt, a dynamic company managing a stunning 27-storey residential development.
- Benefits: Enjoy a competitive salary and the chance to work in a vibrant community.
- Why this job: Make a real impact by enhancing residents' living experience in a lively environment.
- Qualifications: Previous hospitality experience and a passion for customer service are essential.
- Other info: Located just a 5-minute walk from Moorfields station, perfect for commuters.
The predicted salary is between 25200 - 33600 £ per year.
Job Description
Shift Pattern and hours: Monday to Wednesday 08:00am to 16:00pm and Saturday & Sunday 08:00am to 20:00pm
Rate of pay: £30,200 per annum
Location: Liverpool
Abbatt have an interesting opportunity for a people focused Day Concierge to work at a 27 storey residential development located only a 5 minute walk from Moorfields station. Within this role you will have the responsibility of delivering the highest level of customer experience and service to all residents, guests, contractors and the clients.
You'll be the first and primary point of contact for residents when it comes to any support they need at the place they call home.
Ideally, you'll have all or most of the experience we're asking for:
- Previous experience within the hospitality industry, preferably within a similar role
- Significant experience providing exemplary levels of customer service
- Experience in managing contractors and building works within a busy development
- Awareness of general fire, health & safety and security
- Proven ability to and handle confidential information with professionalism and discretion
Responsibilities
- Meet and greet the residents and answer enquiries by telephone or from callers to the desk.
- Work closely with the Development Manager to ensure the smooth running of the development.
- Assist the residents, guests and visitors when required providing exceptional customer service.
- Manage all deliveries to the main reception desk, receiving, recording, storing and delivering all post and parcels
- Carry out regular patrols of the building, reporting all security, health & safety issues, incidents and complaints, taking appropriate action in the event of an emergency.
- Raise purchase orders for any works carried out on site.
- Communicate with leaseholders and managing agents in an attentive and personable manner.
- Report all repairs and maintenance issues to the Development manager, including fire alarm panels, emergency lighting, dry risers and/or smoke detection systems which are found beeping or faulty.
- Issuing of keys only to correct personnel/residents whilst recording at all times the signing in and out of keys.
- Ensure effective security of residents and the building at all times.
- Obtain and provide meter readings for all communal meters.
If this position is of interest to you please send your CV across.
Unfortunately, if you've not heard from us within two weeks, please assume your application has been unsuccessful on this occasion
Day Concierge employer: Abbatt Property Recruitment
Contact Detail:
Abbatt Property Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Day Concierge
✨Tip Number 1
Familiarise yourself with the specific responsibilities of a Day Concierge. Understanding the nuances of customer service in a residential setting will help you stand out during interviews.
✨Tip Number 2
Network with professionals in the hospitality and property management sectors. Engaging with current or former concierges can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Demonstrate your knowledge of health and safety regulations relevant to residential buildings. Being able to discuss these topics confidently can show your preparedness for the role.
✨Tip Number 4
Prepare examples from your past experiences that highlight your ability to handle confidential information and manage emergencies. Real-life scenarios can illustrate your capability effectively.
We think you need these skills to ace Day Concierge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the hospitality industry and customer service. Emphasise any previous roles where you managed contractors or dealt with building works, as this is crucial for the Day Concierge position.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for providing exceptional customer service. Mention specific examples from your past experiences that demonstrate your ability to handle enquiries and manage situations professionally.
Highlight Relevant Skills: In your application, be sure to mention your awareness of fire, health & safety, and security protocols. This will show that you understand the responsibilities of the role and can ensure the safety of residents.
Follow Up: After submitting your application, consider sending a polite follow-up email if you haven't heard back within a week. This shows your enthusiasm for the position and keeps you on their radar.
How to prepare for a job interview at Abbatt Property Recruitment
✨Showcase Your Customer Service Skills
As a Day Concierge, you'll be the first point of contact for residents and guests. Be prepared to share specific examples from your previous roles where you provided exceptional customer service, highlighting how you handled challenging situations.
✨Demonstrate Your Knowledge of Safety Protocols
Understanding fire, health, and safety regulations is crucial in this role. Brush up on relevant safety protocols and be ready to discuss how you've implemented these in past positions, ensuring the well-being of residents and visitors.
✨Emphasise Your Experience with Contractors
You'll need to manage contractors and building works effectively. Prepare to talk about your experience in coordinating with contractors, including any challenges you faced and how you resolved them to maintain smooth operations.
✨Be Personable and Approachable
The role requires a friendly and approachable demeanour. Practice your communication skills and think about how you can convey warmth and professionalism during the interview, as this will reflect your ability to connect with residents.