At a Glance
- Tasks: Be the friendly face for residents, providing top-notch service and support.
- Company: Join Abbatt, a dynamic company focused on enhancing residential living experiences.
- Benefits: Enjoy a competitive salary and the chance to work in a vibrant community.
- Other info: Work night and weekend shifts in a modern, 27-storey development.
- Why this job: Make a real impact by ensuring residents feel at home and safe.
- Qualifications: Previous hospitality experience and a passion for customer service are essential.
The predicted salary is between 24000 - 33600 € per year.
Job Description
Shift Pattern and hours:
NIGHTS Monday to Wednesday 11:30pm to 07:30am and DAYS Saturday & Sunday 07:30am to 19:30pm
Salary: £30,400 per annum
Location: Liverpool
Abbatt have an interesting opportunity for a people focused Day Concierge to work at a 27 storey residential development located only a 5 minute walk from Moorfields station. Within this role you will have the responsibility of delivering the highest level of customer experience and service to all residents, guests, contractors and the clients.
You'll be the first and primary point of contact for residents when it comes to any support they need at the place they call home.
Ideally, you'll have all or most of the experience we're asking for:
- Previous experience within the hospitality industry, preferably within a similar role
- Significant experience providing exemplary levels of customer service
- Experience in managing contractors and building works within a busy development
- Awareness of general fire, health & safety and security
- Proven ability to and handle confidential information with professionalism and discretion
Responsibilities
- Meet and greet the residents and answer enquiries by telephone or from callers to the desk.
- Work closely with the Development Manager to ensure the smooth running of the development.
- Assist the residents, guests and visitors when required providing exceptional customer service.
- Manage all deliveries to the main reception desk, receiving, recording, storing and delivering all post and parcels
- Carry out regular patrols of the building, reporting all security, health & safety issues, incidents and complaints, taking appropriate action in the event of an emergency.
- Raise purchase orders for any works carried out on site.
- Communicate with leaseholders and managing agents in an attentive and personable manner.
- Report all repairs and maintenance issues to the Development manager, including fire alarm panels, emergency lighting, dry risers and/or smoke detection systems which are found beeping or faulty.
- Issuing of keys only to correct personnel/residents whilst recording at all times the signing in and out of keys.
- Ensure effective security of residents and the building at all times.
- Obtain and provide meter readings for all communal meters.
If this position is of interest to you please send your CV across.
Unfortunately, if you've not heard from us within two weeks, please assume your application has been unsuccessful on this occasion
Concierge in Liverpool employer: Abbatt Property Recruitment
Abbatt is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and professional growth. Located in the heart of Liverpool, just a short walk from Moorfields station, our team enjoys a supportive environment where delivering outstanding customer service is celebrated. With competitive salaries and opportunities for advancement within a dynamic residential development, we are committed to fostering a rewarding career for our staff.
Contact Detail:
Abbatt Property Recruitment Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Concierge in Liverpool
✨Tip Number 1
Familiarise yourself with the specific needs of a residential development. Understanding the unique challenges and expectations of residents can set you apart during interviews.
✨Tip Number 2
Network with professionals in the hospitality and property management sectors. Attend local events or join online forums to connect with others who may provide insights or referrals for the role.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've provided exceptional customer service. Highlighting your problem-solving skills and ability to handle difficult situations will demonstrate your suitability for the role.
✨Tip Number 4
Research the company and its values. Being able to articulate how your personal values align with theirs can make a strong impression and show your genuine interest in the position.
We think you need these skills to ace Concierge in Liverpool
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in the hospitality industry and customer service. Emphasise any previous roles where you managed contractors or handled confidential information.
Craft a Strong Cover Letter:Write a cover letter that showcases your passion for providing exceptional customer service. Mention specific examples from your past experiences that demonstrate your ability to meet and greet residents and handle enquiries effectively.
Highlight Relevant Skills:In your application, focus on skills that are crucial for the Concierge role, such as communication, problem-solving, and attention to detail. Make sure to mention your awareness of health and safety regulations.
Follow Up:After submitting your application, consider sending a polite follow-up email if you haven't heard back within a week. This shows your enthusiasm for the position and keeps you on their radar.
How to prepare for a job interview at Abbatt Property Recruitment
✨Showcase Your Customer Service Skills
As a Concierge, your primary role is to provide exceptional customer service. Be prepared to share specific examples from your previous experience in the hospitality industry where you went above and beyond for a guest or resident.
✨Demonstrate Your Problem-Solving Abilities
You may face various challenges in this role, so it's important to highlight your problem-solving skills. Think of situations where you successfully managed issues, especially those related to contractors or building works, and be ready to discuss them.
✨Familiarise Yourself with Health & Safety Protocols
Understanding fire, health, and safety regulations is crucial for a Concierge. Brush up on relevant protocols and be prepared to discuss how you would handle emergencies or security issues in the building.
✨Prepare Questions for the Interviewer
Interviews are a two-way street. Prepare thoughtful questions about the development, team dynamics, and expectations for the role. This shows your genuine interest and helps you assess if the position is right for you.
