At a Glance
- Tasks: Provide top-notch customer service and ensure security for residents at a modern development.
- Company: People-focused development in vibrant East London.
- Benefits: 20 days annual leave, enhanced pension, training opportunities, and a friendly work environment.
- Other info: Flexible shift pattern with great career development potential.
- Why this job: Join a dynamic team and make a real difference in residents' lives every night.
- Qualifications: Experience in customer service and front of house roles preferred.
The predicted salary is between 25500 - 25500 € per year.
Shift Pattern: 4 nights on 4 nights off 20:00pm to 08:00am
Salary: £25,500
Location: East London
We are looking for a personable Night Concierge to work at a modern, people-focused development based in East London. You will have the responsibility of delivering the highest levels of customer service to all residents, guests, contractors, and clients. As the primary contact for the residents, you will be on hand to provide the support they need at the place they call home.
Ideally, you'll have all or most of the below experience:
- Previous experience within a night front of house role either in the residential or hospitality sector.
- Significant experience providing exemplary levels of customer service.
- Experience in managing contractors and building works within a busy development.
- Awareness of general fire, health & safety, and security.
- Proven ability to handle confidential information with professionalism and discretion.
Responsibilities:
- Meet and greet the residents and answer enquiries by telephone or from callers to the desk.
- Assist the residents, guests, and visitors when required.
- Always ensure effective security of residents and the building including manning any CCTV and aiding the smooth running of car parking facilities.
- Be courteous and helpful to residents, guests, suppliers, tradesmen, and the general public.
- Carry out regular patrols of the entire building and report any faults and/or security breaches found.
- Ensure correct reporting of any security/Health & Safety issues, incidents, and complaints, taking appropriate action in the event of an emergency.
- Issue keys only to correct personnel/residents whilst recording at all times the signing in and out of keys.
- Be responsible for all deliveries to the main reception desk, receiving and safekeeping of all parcels/registered mail.
- Correctly issue all parcels/registered mail with a record which must be signed by residents.
- Notify residents of any deliveries to arrange collection from the front desk.
Benefits:
- 20 days annual leave
- Enhanced pension scheme
- Training and development opportunities
- Opportunity to complete accredited courses to help employees reach their potential
- A friendly and welcoming work environment
Unfortunately, if you have not heard back from us within two weeks it is unlikely that you have been successful on this occasion.
Night Concierge in Bexley employer: Abbatt Property Recruitment
Join our vibrant team as a Night Concierge in East London, where we prioritise a people-focused work culture and exceptional customer service. Enjoy a competitive salary of £25,500, along with 20 days of annual leave, an enhanced pension scheme, and ample training opportunities to support your professional growth. Our friendly environment fosters collaboration and ensures that you feel valued as you contribute to making our residents' home a safe and welcoming place.
Contact Detail:
Abbatt Property Recruitment Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Night Concierge in Bexley
✨Tip Number 1
Make sure you know the ins and outs of the Night Concierge role. Familiarise yourself with the responsibilities listed in the job description, so you can confidently discuss how your experience aligns with what they're looking for.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing top-notch service, think of examples from your past experiences where you've gone above and beyond for customers. We want to hear those stories!
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get the inside scoop on the company culture and what it’s really like to work there. This could give you an edge during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Night Concierge in Bexley
Some tips for your application 🫡
Read the Job Description Carefully:Before you start your application, make sure to read through the job description thoroughly. We want to see that you understand what the Night Concierge role entails and how your experience aligns with it.
Show Off Your Customer Service Skills:Since this role is all about delivering top-notch customer service, highlight any relevant experience you have in this area. We love to see examples of how you've gone above and beyond for customers in the past!
Be Professional and Discreet:As a Night Concierge, you'll be handling sensitive information. Make sure to mention any experience you have with confidentiality and professionalism in your application. We appreciate candidates who understand the importance of discretion.
Apply Through Our Website:Once you're ready, head over to our website to submit your application. It's the best way for us to receive your details directly, and we can't wait to hear from you!
How to prepare for a job interview at Abbatt Property Recruitment
✨Know Your Customer Service Skills
Make sure you can talk about your previous experience in customer service. Think of specific examples where you went above and beyond to help someone, especially in a night front of house role. This will show that you understand the importance of being personable and attentive.
✨Familiarise Yourself with Security Protocols
Since the role involves ensuring the security of residents and the building, brush up on general fire, health & safety, and security protocols. Be ready to discuss how you would handle emergencies or security breaches, as this will demonstrate your preparedness for the responsibilities of the job.
✨Practice Your Communication Skills
As a Night Concierge, you'll be the primary contact for residents and guests. Practise clear and courteous communication, both verbal and written. You might even want to role-play common scenarios, like greeting a resident or handling a complaint, to feel more confident during the interview.
✨Show Enthusiasm for the Role
Let your passion for providing excellent service shine through. Research the development and its community to express genuine interest in being part of it. This enthusiasm can set you apart from other candidates and show that you're not just looking for any job, but this specific one.
